Our Reviews
Daniel F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/22/2025
Ended having to making two appointments for oil change because schedule was so backed up
1/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CHESAPEAKE, VA
Roman P|2022 Chevrolet Camaro
Confirmed Service Customer
1/23/2025
I was not informed that the express bay is closed.eventhough it is closed, you can still book it online!!
1/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Michael H|2022 Chevrolet Equinox
Confirmed Service Customer
1/23/2025
Over the time of having vehicle we have had troubles with service department. From being told one thing on phone to another at dealership, unable to get appointments( no one answers, calls back, etc) , was told I had to wait over three months for warranty work and without a loaner vehicle (luckily was able to go thru Chevy and have that handled ), showing up to appointment and being told they are canceling it because they are over booked, to taking over four hours for an oil change.
1/24/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PORTSMOUTH, VA
Rickie S|2019 Chevrolet Blazer
Confirmed Service Customer
1/23/2025
Had an oil change and a new battery installed
1/24/2025
Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHESAPEAKE, VA
Virgil H|2025 Chevrolet Suburban
Confirmed Sales Customer
1/23/2025
Eddie was fantastic easy to work with very knowledgeable of the suburban
Eddie McDaniel
1/24/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review and look forward to seeing you again soon!
CHESAPEAKE, VA
Joshua C|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/23/2025
Always an easy time at priority Chevrolet. I am always in and out with no long wait.
1/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
MOYOCK, NC
Leshaun S|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
1/25/2025
James Mphearson did a phenomenal job. He was caring, understanding, patient, and very knowledgeable.
James McPhearson
1/26/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
SUFFOLK, VA
Stephanie N|2015 Chevrolet Malibu
Confirmed Service Customer
1/25/2025
Had to return vehicle back for the same issue 1 week after bringing it in fir the same issue by which it had been kept for week for service & kept 4 more days when being serviced again for the same issue thar wasn't fixed at the first diagnosis. Set ice tech Kris Kristen was a great help
1/28/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CHESAPEAKE, VA
Renee H|2015 Chevrolet Cruze
Confirmed Service Customer
1/25/2025
Customer services is excellent love orlando goodhope replacement "Kris" thank you! Keep up the great job! See ya next time
1/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BCH, VA
Paul E|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
1/27/2025
John Wyatt did an excellent job of answering questions, working with me and making the purchase a positive buying experience.
John Wyatt
1/28/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Priority Chevrolet Greenbrier! We sincerely value your business and look forward to your next visit!
SUFFOLK, VA
German R|2023 Chevrolet Traverse
Confirmed Service Customer
1/27/2025
Too long a delay, I arrived at 9 am and had to wait 4 hours for my car to have its oil changed. It was very stressful to wait a long time and I asked the person who helped me if my car was ready and he told me it would still take another hour. Terrible and slow oil change service.
2/4/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
Mary B|2019 Chevrolet Equinox
Confirmed Service Customer
1/27/2025
I like to thank the following Priority Chevy Service Staff: Kendall Browne, Ruth Toney, Hunter Hedge and Robert Morales. Awesome customer service and they care about the quality and integrity of their community. Thumbs up to James McPherson who sold me this 2019 Equinox AWD Premier. I love it and I got an awesome deal too. My dad taught me if you take care of your vehicle then your vehicle will take care of you, I believe it that too. Thank you so much.
1/28/2025
Hi! Thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BCH, VA
Teresa F|2025 Chevrolet Trailblazer
Confirmed Service Customer
1/27/2025
Tina was very helpful during my appointment and kept me up to date on when the vehicle would be ready
1/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Mark S|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
1/28/2025
Zack was great to work with. Bill was also great this was my first new truck in a while and have told everyone where and who it came from. Already making it a Wolf pack truck ready for football season again . Thanks looking forward to working with you again.😁😁
Zachary Woods
1/29/2025
Congratulations on your new truck! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
HERTFORD, NC
Saul G|2020 Chevrolet Equinox
Confirmed Service Customer
1/28/2025
Love how friendly and helpful Kimberly Meek, was and also letting me know besides the oil change what else my car needed I love the vibe and energy.
1/29/2025
Hi there, thank you for taking the time to leave a review for us at Priority Chevrolet Greenbrier - Service. If you have any further questions, please give us a call. We're always happy to help!
CHESAPEAKE, VA
Frankie A|2018 GMC 1500 Sierra
Confirmed Service Customer
1/29/2025
Service is great and has been improving. However, I wish they would fix the wait time. I enjoy the priority for life service, which is the only reason I return. Even when you have a scheduled appointment, you better pack a lunch, snack and things to do because your wait time will be nearing 6 hours. I think this is the down fall of Priority. If they can correct this, they would be the number one Dealership in the entire area.
1/31/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Karen L|2025 Chevrolet Equinox
Confirmed Sales Customer
1/29/2025
I would like to acknowledge Mr. James McPherson at Priority Chevrolet Greenbrier. He went over and above to accommodate with patient my desires in a vehicle. The service was professional, excellent and delightful. I would undoubtedly choose him for future purchases. Thank you Mr. McPherson.
James McPhearson
1/30/2025
Hi, Karen! We're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response!
CHESAPEAKE, VA
Christopher H|2016 Chevrolet Tahoe
Confirmed Service Customer
1/29/2025
My vehicle had a recall for the braking system. I mentioned when I dropped off that it also had something to do with the vacuum pump. The advisor told me there was no recall with the vacuum pump. They reprogrammed the computer but my truck still had the problem. It's dangerous to drive. It is Special Coverage Adjustment N182202780 and should be repaired. I replied to the advisor and received no response. I would like someone to call me and set up a time to get this taken care of. Thank you.
1/31/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Carroll J|2019 Chevrolet Silverado 1500
Confirmed Service Customer
1/27/2025
From our arrival to departure, we were met with courteous, professional service. Our Service Advisor, Kimberly, kept us informed of what was due and non pressured recommendations. The service technician performed a detailed inspection and identified a potential safety problem that could have easily been missed.
1/28/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Daniel H|2021 Chevrolet Traverse
Confirmed Service Customer
1/27/2025
Had an appt and was promised a time and my service and inspection were all done on time.
1/28/2025
Hi there! We're so happy we were able to help you out! We look forward to helping again in the future. Take care!
VIRGINIA BCH, VA
Roxanne Z|2025 Chevrolet Trailblazer
Confirmed Sales Customer
2/3/2025
Very friendly and professional
Aaron Beta
2/4/2025
Hi there, thank you for taking the time to leave a review for us at Priority Chevrolet Greenbrier. We sincerely value your business and look forward to your next visit!
CHESAPEAKE, VA
William F|2025 Chevrolet Suburban
Confirmed Sales Customer
2/3/2025
Easy and quick ! Right vehicle came in one day and I picked it up the next. James McPhearson is always great to deal with, as is the rest of the staff. Thank you
James McPhearson
2/4/2025
Hi there, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
VIRGINIA BEACH, VA
Devantae P|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
2/11/2025
Aaron Beta greeted me as I walked around the lot and helped me find the exact vehicle I came looking for. He was very respectful and polite throughout the buying process.
Aaron Beta
2/12/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHESTER, VA
Cressette P|2025 Chevrolet Trax
Confirmed Sales Customer
2/12/2025
John Wyatt was patient and took his time to explain everything even though he had a customer on the way.
John Wyatt
2/13/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Priority Chevrolet Greenbrier! We sincerely value your business and look forward to your next visit!
VIRGINIA BEACH, VA
Billy A|2019 Chevrolet Colorado
Confirmed Service Customer
2/14/2025
Truck was repaired and done great. Highly recommend the repair facility
2/15/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
VIRGINIA BCH, VA
Frederick E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/14/2025
Ever since Lithia took over Priority Chevrolet, customer service has been the worst I have ever seen in my life. The phone system does not work, you cannot contact service writers, and the voicemail system does not work; you get a recording that says “the recipients voicemail is full, goodbye.“, and the system intern hangs up on you. The online reservation system is garbage, and never works properly. The screen turns white and your computer locks on that screen. They also do not offer walk-in/drive-in appointments for oil changes, and I have “priorities for life“, which is basically free oil changes as long as you own the vehicle. I love my 2020 Chevrolet Silverado Trail Boss, but when it comes time to sell it, or trade it in on a new vehicle, rest assured I will not be going to Priority Chevrolet. (Service Writers Robert Morales and Hunter Hedge are OUTSTANDING, and it is an absolute shame that they should be subjected to such horrid ownership/management practices, as they have heard the above complaints for many more than just myself.) Everything about this dealership has gone downhill, ever since the takeover by Lithia.
2/19/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MOYOCK, NC
Fred A|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
2/14/2025
James is awesome
James McPhearson
2/15/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Priority Chevrolet Greenbrier! We sincerely value your business and look forward to your next visit!
CHESAPEAKE, VA
Jamie T|2025 Chevrolet Tahoe
Confirmed Sales Customer
2/14/2025
Nate made the whole process extremely easy. He went above and beyond to help us trade our vehicle in and find a new one. We receive first class service. Arron handle the delivery of the vehicle and made sure we were well taken care of. He walked us through the process and made sure we sailed through the financing portion. The whole process start to finish was efficient and professional. I will by another vehicle from them. Thank you.
Aaron Beta
2/15/2025
Hi there, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
VIRGINIA BEACH, VA
Gloria W|2019 Chevrolet Tahoe
Confirmed Service Customer
2/14/2025
Mr. Robert was a good advisor.
2/15/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Carold B|2018 GMC Acadia
Confirmed Service Customer
2/18/2025
I requested a quick oil change when I scheduled my appointment. The rep failed to tell me the express lube closed in January. I spent almost half a day waiting for an oil change. Unacceptable.
2/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CAPE CHARLES, VA
John T|2015 Chevrolet 3500HD Silverado
Confirmed Service Customer
2/18/2025
Brought truck in for scheduled oil change and they gave my truck, I found out that the oil change never got completed
2/25/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CORAPEAKE, NC
Steve S|2007 Chevrolet Impala
Confirmed Service Customer
2/19/2025
Cindy is always helpful and cordial.
2/20/2025
Thank you for your kind words! We're so glad to hear our staff has been a great help to you. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
CHESAPEAKE, VA
Robert B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/19/2025
My service advisor(Cindy Harrell) is awesome. She always gets me in for service on my truck. She checks my service records and is always open and honest about what my truck needs at every interval. This visit revealed that I needed both heater hoses replaced along with both oil cooler hoses.Cindy even went as far as to take me in the shop area and have Skyler Ripson(mechanic) show me the exact hoses that needed replacing. Skyler completed all the service on my truck that was needed. I would like to request him as my personal mechanic each visit (if that is possible) Overall I am pleased with this and all my past service at Priority Chevrolet.
2/20/2025
Thank you for your kind words! We’re thrilled to hear that our staff continues to provide excellent service. We’ll be sure to pass along your feedback and we look forward to assisting you again soon!
MOYOCK, NC
Justin K|2019 Chevrolet Suburban
Confirmed Service Customer
1/29/2025
On time and transparent
1/30/2025
Hello, Justin ! Thank you for sharing your positive experience! We hope to see you soon!
CHESAPEAKE, VA
Richard N|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/29/2025
I was extremely disappointed. After scheduling a 930 appointment for an oil change and arriving 30 minutes early, the appointment still took almost 3 and a half hours.
1/31/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VIRGINIA BCH, VA
Chad S|2021 Chevrolet Trailblazer
Confirmed Service Customer
2/3/2025
All went well no issues great customer service
2/4/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHESAPEAKE, VA
Betty W|2021 Chevrolet Blazer
Confirmed Service Customer
2/12/2025
My regular maintenance was handled in an efficient and timely manner. Service advisor Kimberly answered my questions knowledgeably and courteously.
2/13/2025
Hi there! We're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
VIRGINIA BCH, VA
Reynaldo C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/13/2025
Thanks for the service
2/14/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
SUFFOLK, VA
Preston H|2020 GMC 1500 Sierra
Confirmed Service Customer
2/13/2025
It went well as expected in and out with good timing.
2/14/2025
Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day!
SUFFOLK, VA
Josh W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/17/2025
Great customer service. Good job team Chevy.
2/18/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
VIRGINIA BEACH, VA
Lisa M|2025 Chevrolet Tahoe
Confirmed Sales Customer
2/17/2025
Monty was amazing from beginning to end. He helped us find the vehicle we were looking for. We really had no intention of buying a vehicle when we went to the dealership that day, but he was persuasive.
LAMONT WILLIAMS
2/18/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
MOYOCK, NC
Gregory M|2016 Chevrolet Colorado
Confirmed Service Customer
2/20/2025
Robert Morales did an outstanding job as always. You just need more parking spaces as it's very dangerous trying to get in and out of your parking lot.
2/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Annette N|2021 Chevrolet Malibu
Confirmed Service Customer
2/20/2025
I do not think it is fair to have an appointment and have to wait 3 hours to get your oil change and tires rotated. 3 hours! You bring your car in at 10:00, your car is not looked at until 11:45 when they do a full inspection. If I didn’t ask for an inspection, I should only get what I came for. My car is not serviced until 12:15.not fair to the customer. Please go back to the way y’all did it a month ago. You requested for an oil change and that’s what they did. I got out within an hour or less much better. If I want more service I would request for it.
2/26/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PORTSMOUTH, VA
Phyllis S|2017 Chevrolet Malibu
Confirmed Service Customer
2/21/2025
My service manager Cindy Harrell is the reason I come to Priority. She takes great care of me and ensures my car is ready when promised. She recommends the appropriate service each time which helps keep my car in top notch shape. I truly appreciate the personal touch she provides with arranging appointments and getting the work done on time. She is the best!
2/22/2025
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Cindy Harrell is providing you with exceptional service. She truly goes above and beyond for our customers, and it's great to know that her efforts have made such a positive impact on your experience at Priority Chevrolet Greenbrier. Your appreciation for her personal touch and attention to detail means a lot to us. We’ll be sure to pass on your compliments to Cindy. We're always here to ensure your car stays in top shape, and we look forward to serving you in the future!
CHESAPEAKE, VA
Pernell T|2017 Chevrolet Colorado
Confirmed Service Customer
2/21/2025
Nothing
2/22/2025
Hi Pernell, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ELIZABETH CTY, NC
Leon O|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
2/24/2025
It was an oil change. Lady that took care of me was excellent. However, coffee in the waiting area was cold. Why do the techs insist on changing the drivers seat adjustment? Why do they insist on changing the radio station?
2/27/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
Joyce R|2024 Chevrolet Traverse
Confirmed Service Customer
2/24/2025
Everything from scheduling, to arrival, to oil change was quick and easy. Great customer service. Kimberly in service was so pleasant. Great experience
2/25/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
CHESAPEAKE, VA
Glendall W|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
2/24/2025
I had the best buying experience at Priority Chevrolet. My sales representative Eddie McDaniel was extremely knowledgeable about the vehicle that I purchased. Eddie was available when I needed him to be. It could not have been an easier process. I got the best deal possible on the nicest truck I could find. Priority has been my dealer for a few previous purchases, however they will now be my dealer for life.
Eddie McDaniel
2/25/2025
Thank you so much for sharing your experience! We're thrilled to hear that your buying process was smooth and that you found exactly what you were looking for. We always strive to provide knowledgeable and attentive service, and it’s great to know we met your expectations. We look forward to assisting you with future purchases!
MOYOCK, NC
Gregory M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/24/2025
Checked right away, took about an hour.
2/25/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PORTSMOUTH, VA
John T|2020 GMC 2500HD Sierra
Confirmed Service Customer
2/25/2025
Everything went exactly as planned! Vehicle service was done in a timely manner including addressing a recall. All of which was completed quicker than expected. My service Adviser Robert is top notch. He provided clear and detailed communication the entire time! My biggest complaint doesn't involve the level of service provided, but on getting in to have service completed! Scheduling is little tuff timeframe wise. I try to convince myself It's a product of y'all providing excellent service and the high demand for said service! All in all, I'm extremely happy thus far! Thanks to all involved at Priority Chevrolet!
2/26/2025
Thank you for your feedback! We're so glad to hear everything went smoothly and that you’re happy with the service provided. We appreciate your understanding with the scheduling and are grateful for your continued trust in us. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again!
MOYOCK, NC
Patrick F|2017 Chevrolet Volt
Confirmed Service Customer
2/25/2025
I received the vehicle back yesterday (02-24-2025)after being without it for 10 days. I'm currently sitting in the waiting area of the same priority Chevrolet greenbrier because due to the repair that was made on the front right wheel bearing, I currently have another problem. The brake caliper of the right front tire broke loose this morning not more than 12 hours after I received the vehicle back from priority greenbrier. When breaking loose, this caliper damaged the rim, popped the tire and possibly unforeseen damage. I will know more after it is taken apart. Unfortunately, this is extremely aggravating and I will now miss a day of work and have to pay for a tow to the dealership. I hope this damage that was caused by an inadequate repair job is rpaired properly this time at no charge. If not, this may be the last time I use this dealership.
2/27/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Jennifer M|2025 Chevrolet Equinox
Confirmed Sales Customer
2/25/2025
Zach was wonderful to work with and made my process simple, quick and understandable.
Zachary Woods
2/26/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
CHESAPEAKE, VA
Angelo H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/26/2025
Mr Morales was awesome
2/27/2025
We're glad to hear you found our staff so helpful! Our commitment is always to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
CHESAPEAKE, VA
Supat A|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/27/2025
Went there for recall said part came in and look in record said part already installed.
2/28/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
VIRGINIA BCH, VA
Danny M|2018 Chevrolet Tahoe
Confirmed Service Customer
2/27/2025
My service writer Kendall Browne called me too inform me that my water pump was leaking and recommended replacement. I approved procedure and my vehicle was repaired and ready for pickup the next day prior to noon. Kendall kept me fully informed and dealt with me on a professional manner.
2/28/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
VIRGINIA BCH, VA
William J|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/27/2025
I brought new brakes .because they was making squealing sounds .still having the same issue call the service advisor twice this week still have gotten a call back from him kendell it took 8hr for me when they service my tuck long day and still having same issues.
3/4/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NORFOLK, VA
Lisa M|2025 Chevrolet Tahoe
Confirmed Service Customer
2/28/2025
Rick was excellent! He communicated with me throughout the work on my vehicle and made the whole process simple.
3/1/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
MOYOCK, NC
Paul S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/28/2025
Robert Morales rocks!!
3/1/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
CHESAPEAKE, VA
Michael H|2023 Chevrolet Colorado
Confirmed Service Customer
2/28/2025
Excellent service. Service advisor Cindy Harrell is phenomenal when communicating status and reassurance of my vehicle being ready as planned.
3/1/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
GATES, NC
Lynwood G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/2/2025
Professional, accommodating. Guy and Brandon were awesome.
3/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
MELFA, VA
Amanda D|2017 GMC Acadia
Confirmed Service Customer
3/3/2025
Well took longer than I was told. Hard to get a hold of anyone.
3/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Michael J|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
3/3/2025
Salesman Bentley was amazing. Had answers to all my questions. Showed me the vehicles I asked to see and did not pressure in any way. Friendly professional and helpful and I got the exact vehicle I wanted (not even the one I initially went to look at)
Leonard Bentley
3/4/2025
Congratulations on your new vehicle! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BEACH, VA
Lisa O|2025 Chevrolet Equinox
Confirmed Sales Customer
3/3/2025
Lenny Bentley was super awesome to work with !
Leonard Bentley
3/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
PORTSMOUTH, VA
Deborah C|2022 Chevrolet Equinox
Confirmed Service Customer
3/3/2025
On 2/13 I made an appointment for an oil change and filter replacement for 2/28 at 2:45pm. I got a confirmation the day before. I arrived at my appointment only to be told that I would not be served that day because they were behind and couldn’t take anymore. I could either come back another day (I already took the afternoon off from work) or leave it and get it next day (not an option because I had no one to pick me up and I was working the next day 8:30-3 pm). After much back and forth they agreed to do the oil change. I was told I may be there until 5, which was fine with me as I really had no time to come back… I work two jobs. The same situation happened to me in June when I came in for an oil change and ire rotation. I was told they couldn’t do it, but they eventually did. My appointment specifically stated I was waiting for the car and what service I wanted. If the dealership cannot accommodate appointments in the afternoons they should not be offered. The service department needs to take a look at how they accommodate customers. I am hoping this situation doesn’t occur again when I come back for my next service.
3/5/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NORFOLK, VA
Benjamin L|2025 Chevrolet Trax
Confirmed Sales Customer
2/20/2025
Eddy was amazing and made the experience so much easier than I thought it would be. All of the staff worked to help and make the experience as easy and rewarding as possible!
Eddie McDaniel
2/21/2025
Thank you so much for your kind words! We're thrilled to hear that Eddy and our team were able to make your experience easy and rewarding. We pride ourselves on providing excellent service, and it's great to know that it made a difference for you. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out!
SUFFOLK, VA
Lisa P|2020 Chevrolet Traverse
Confirmed Service Customer
2/20/2025
My Traverse was in Priority Collision for needed repairs. All personnel involved did an excellent job at making sure the proper steps were taken in a productive order to have the job completed and completed correctly. I applaud their work ethic and expertise. They have NEVER failed at what they have set out to do. Whenever I have needed them they have ALWAYS been efficient and forthcoming . I would not go anywhere else to get my car repaired. Excellent!!
2/21/2025
Thank you so much for your kind words and positive feedback! We're glad to hear that you had such a great experience with us and that our team met your expectations during the repairs on your Traverse. Our commitment to excellence is our top priority, and it’s wonderful to know that it has made a difference for you. We truly appreciate your loyalty and the trust you've placed in us for your vehicle repairs. If you ever need anything in the future, don't hesitate to reach out!
CHESAPEAKE, VA
Stephen A|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/5/2025
Fine service.
3/6/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
NORFOLK, VA
Zachary D|2022 Chevrolet Suburban
Confirmed Service Customer
3/5/2025
Cindy was great!
3/6/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
CHESAPEAKE, VA
Bruce M|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
3/5/2025
excellent customer service, took care of my every need, thank you
3/6/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PORTSMOUTH, VA
Ivan M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/5/2025
Service was great not a long too! Service agent always takes care of me…Mahalo Kris! (Thank you)
3/6/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VIRGINIA BCH, VA
Sharon P|2021 Chevrolet Traverse
Confirmed Service Customer
3/6/2025
The wait was 5 hours but my service rep Cindy made sure i was okay.
3/7/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PORTSMOUTH, VA
Gary N|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/6/2025
I had a 10:30 am appointment that didn’t get to my truck till 4:20pm . I will not use this dealership again that is not acceptable to me
3/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Patricia O|2024 Chevrolet Equinox
Confirmed Service Customer
3/7/2025
Great service!
3/8/2025
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
CHESAPEAKE, VA
Jacob K|2020 Chevrolet Traverse
Confirmed Service Customer
3/7/2025
It took over 30mins just to get checked in for my appointment. Then, I was informed that my appointment wasn't actually an appointment and that my vehicle would simply get added to the queue and not actually serviced at the appointment time I had scheduled. I asked how long I would have to wait and the advisor said he would check and let me know in the lobby. I waited for over 45mins and still hadn't heard from him so I went back to his desk to ask. It took another 15min of me standing at his desk to find out that my vehicle would be done in 25min. That 25min was actually closer to 45min. All told, TERRIBLE CUSTOMER SERVICE and I spent all morning waiting for an oil change that I had specifically made an appointment for so I wouldn't have to wait. It's really dissapointing to be treated so poorly by the dealer I chose to purchase my vehicle from. So much for loyalty!
3/11/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Jim C|2023 Chevrolet Tahoe
Confirmed Service Customer
3/8/2025
The same issue that I came in for was not corrected, at all. It seems that a retest to see if the issue was corrected was not done. The communication with the dealership to include management was not responsive and took several phone calls over 4 hours to get someone on the phone, and then an additional two hours two speak with the service writer to determine path for the rework.
3/12/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VA BEACH, VA
Anita B|2024 Chevrolet Trailblazer
Confirmed Service Customer
3/10/2025
Very courteous and efficient
3/11/2025
Hi there, thank you so much for your positive comments about Priority Chevrolet Greenbrier! Feel free to reach out to us if you need anything. Have a wonderful day.
ELIZABETH CTY, NC
Katrina B|2023 Chevrolet Traverse
Confirmed Service Customer
3/4/2025
I can't believe it was a 2 hour wait for an oil change, after a month appointment. Ridiculous
3/5/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GATESVILLE, NC
Charita M|2022 Chevrolet Equinox
Confirmed Service Customer
3/12/2025
Kimberly Meek always take good care of me.
3/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CHESAPEAKE, VA
Todd V|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/12/2025
first it takes days to report any thing that's broken and only after I as the customer have to do follow up, second when you do actually get a person on the phone they never seem to get messages or voicemails third they are always quick to deflect it's never anything anyone knows about and the you get told I'll call you back and then see number one and two for results.
3/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SOUTH MILLS, NC
Nicole J|2019 Chevrolet Colorado
Confirmed Service Customer
3/12/2025
Appointment was scheduled for 0830 for a drop off. The service rep, Chris, did not call me with any updates or notify me about any situation. Called the service counters and no one could give me an answer, and Chris, never answered his phone. They did not touch my car until 530pm! Not to mention, the inside of my truck was covered in dust, filth, and smelled like oil. This was the first time I've ever had this situation at this dealership, what happened?!
3/13/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Amy S|2025 Chevrolet Trailblazer
Confirmed Sales Customer
3/14/2025
With my crazy busy schedule- I was able to do a lot of information exchange over the phone to make my total time slimmed down. I was able to have the cars I was interested in and could afford ready for me to just show up and pick- had it washed and ready when paperwork was done.
Nathan Behrens
3/15/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BEACH, VA
Lowell S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
3/17/2025
From the initial contact with Priority Chevrolet we were very satisfied with everyone we spoke with. The sales representative Mr. Eddie McDaniel who assisted us was extremely knowledgeable and instrumental in our purchase experience that resulted in a satisfactory purchase price.
Eddie McDaniel
3/18/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you for your feedback, and have an amazing day!
AVON, NC
Thelma V|2018 Chevrolet Equinox
Confirmed Service Customer
3/10/2025
4 hour wait for an oil change was not good, even if it's free. I arrived for my appointment at 10:30am and was not able to leave until 2:15pm
3/12/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
FRANKLIN, VA
Charles S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
3/10/2025
Very happy with my purchase.
Guy Bachar
3/11/2025
Congratulations on your new vehicle! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
VIRGINIA BEACH, VA
Damita O|2020 Chevrolet Traverse
Confirmed Service Customer
3/11/2025
The online appointment page allowed me to book services at 330. All of my services could not be completed bc the staff said it was not an appropriate amount of time.
3/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ELIZABETH CTY, NC
James W|2019 Chevrolet Impala
Confirmed Service Customer
3/12/2025
Service department seams to be very organized.
3/13/2025
Thank you for choosing Priority Chevrolet Greenbrier - Service as your first choice for all your automotive needs! Thank you so much again for your feedback! We hope you have a great day!
NORFOLK, VA
Joseph W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/12/2025
The waif time has improved for customers with an appointment. The service was completed as asked for. Service writers are nice, thorough and pleasant to work with. They just need to communicate better with customers. Overall a very good experience.
3/13/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BCH, VA
Edward E|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
3/13/2025
Really felt it is more of a sales dealership now under new ownership. The express oil change has reverted back to service department. Oil change and rotation was completed in 2.5 hours, which was ahead of what I was told when I got there. Shuttle is also no more, so called the spouse for a ride. The little things customers appreciate.
3/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
David A|2025 Chevrolet Equinox EV
Confirmed Sales Customer
3/19/2025
Neil did a great job of meeting our financial expectations. I am happy to say "good bye Elon, hello Chevrolet"
Nathan Behrens
3/20/2025
Hello David! We're thrilled to know that everything met your expectations! Our goal is to offer exceptional service to all our guests, and we're delighted that you had a positive experience at Priority Chevrolet Greenbrier!
NORFOLK, VA
Kirt B|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/18/2025
The military discount code is not working properly from the dealerships terminal. It is offering different discounts for each customer. I received $2 instead of the 10%. Dealership did not reset the fuel filter service function on dash/steering wheel. Lastly, the priority's for life deal for state inspection for life charged me $20 for the mech fee but gave me the inspection for free. Why am I paying for this? Disappointed to say the least.
3/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUFFOLK, VA
Brian F|2025 Chevrolet Trax
Confirmed Sales Customer
3/19/2025
Having multiple family members actively employed or retired from GM to include my late grandfather I was rather displeased by this dealership. To top this off I am a repeat customer of this dealership purchasing several Chevrolets from this exact dealership. There was no personability... no offer of a water, coffee, or anything as such. Seemed rushed and bothered. To top this off on the date of sale and pickup of vehicle a salesperson was observed on the steps of dealership vaping. Once parked I made my way inside where this salesperson was inside now at a desk vaping. My salesperson requested to utilize the desk where vapor was sitting. This caused an all out arguement and salespersons getting in each others faces. This went on and into the sales manager office. This was a complete and utter disgrace to the GM, Chevrolet, and Priority company. There was ZERO compensation or offer of an apology from management for their employees immature actions. My vehicle is great, could've been detailed better but small potatoes compared to what transpired in the showroom.
James McPhearson
3/25/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
MOYOCK, NC
Carolyn W|2024 Chevrolet Blazer
Confirmed Service Customer
3/19/2025
service was ok
3/20/2025
Hello, Carolyn! We truly appreciate your excellent rating. Thank you for taking the time to share your feedback about your recent visit. Take care!
PORTSMOUTH, VA
Evan G|2019 Chevrolet Tahoe
Confirmed Service Customer
3/24/2025
Made an appointment for 9:30. As soon as I hit the check in counter, I was told that it would be a 4 to 5 hour wait... Passed the VA inspection but was informed that I needed to get all of my brakes done etc... total cost for everything was going to be around 1400$. Presented the person that was checking me in a Bank credit card that I applied for in Alexandria VA a few years back to get some work done for another car, without checking with anyone above him, he took a look at it and said that "He" had never seen this type of credit before and handed it back to me. He was harsh, rude and frustrated... telling customers that they were short staff ect....
3/26/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Hannah T|2025 Chevrolet Traverse
Confirmed Sales Customer
3/20/2025
My sales advisor was helpful and supportive
James McPhearson
3/21/2025
Thank you for your kind words! We’re so glad to hear that our staff was helpful and supportive. We’ll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
MOYOCK, NC
Jo Ann R|2025 Chevrolet Trax
Confirmed Sales Customer
3/21/2025
It was an amazing experience came in looking and came out with a new car thanks to Zach Woods for helping find the right car for me and answering all my questions.
Zachary Woods
3/22/2025
Thank you for your feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
SUFFOLK, VA
Robert S|2024 Chevrolet Colorado
Confirmed Sales Customer
3/21/2025
I previously owned a Mazda CX-30 but quickly realized that it had very little storage room, even with the rear seats folded. It had low mileage so I decided to trade it in to get a new Chevy Colorado. My sales representative, Eddie at Priority Chevrolet at Greenbrier was extremely helpful. I love my new Colorado, and get compliments on how it looks all the time. Now I have the storage of a mid sized pickup truck and it actually drives like a high end SUV. If you’re in the market for a new vehicle but are concerned about increasing MSRP’s, give Priority Chevrolet of Greenbrier Chesapeake a try. Ask for Eddie. Great quality vehicles at inviting prices
Eddie McDaniel
3/22/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHESAPEAKE, VA
Sheena A|2025 Chevrolet Trax
Confirmed Sales Customer
3/28/2025
This was my first time making a purchase with Priority Chevrolet, and I must say, I would definitely recommend them to anyone looking for a car. The customer service was a 10/10. They took care of all my needs and listened to what I was in the market for and made it happen.My sales guy Eddie McDaniels was top notch. He came through for me in the end and I know I made the right decision with my purchase.
Eddie McDaniel
3/29/2025
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PORTSMOUTH, VA
Juan N|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/28/2025
Great service, outstanding advice by Robert Morales! I will continue to bring my truck in for servicing for years to come!
3/29/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Jeffrey W|2023 Chevrolet Corvette
Confirmed Service Customer
3/29/2025
They put the wrong tires on my car after I told them to use the exact model that was on there. They lost my wheel key. When I picked the car up I was expecting to pay $850.00. The charge was $1100.00 I ordered another wheel key from them at my expense ($80). When it arrived, it was the wrong one.
4/3/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VIRGINIA BCH, VA
Darby H|2024 Chevrolet Corvette
Confirmed Sales Customer
3/30/2025
John Wyatt is fantastic!!
John Wyatt
3/31/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Nathan E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/30/2025
Awesome
3/31/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
VIRGINIA BEACH, VA
James D|2019 Chevrolet Corvette
Confirmed Service Customer
3/31/2025
The service writer Kimberly is simply outstanding and a true professional. A great pleasure to work with. The corvette mechanic John is got great attention to detail and someone who has my absolute trust with our corvettes. His knowledge and skills are unsurpassed. These two both need a raise for jobs well done, vr James Dannels
4/1/2025
Hi, we are very happy we could provide you with a positive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
CHESAPEAKE, VA
Pamala C|2025 Chevrolet Trax
Confirmed Service Customer
3/31/2025
Had questions about my car...was told just wait till it becomes a recall, and also my car or my wife's car does the same thing...i am asking about my car not there's or there wife's
4/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Bruce R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/1/2025
Very professional service
4/2/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CHESAPEAKE, VA
Henry M|2025 Chevrolet Trailblazer
Confirmed Sales Customer
4/2/2025
Smooth and seamless process from the start with salesman all the way to sales manager
Aaron Beta
4/3/2025
Hello there, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CHESAPEAKE, VA
Joy T|2022 Chevrolet Suburban
Confirmed Service Customer
4/5/2025
Kendall is a great service representative.. He is very helpful.
4/6/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
John W|2005 Chevrolet Silverado 1500
Confirmed Service Customer
4/7/2025
Excellent Service
4/8/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
VIRGINIA BCH, VA
Shantel W|2013 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
I had a 1030AM appt, for which I dropped the car off. I asked would it be possible to get a state inspection while they had it, and if it would be done today. I was told yes to both. I called at 237pm after not hearing anything, to be told nothing had been done to the car and it was still "in line" for inspection. When I asked why the other things the car was primarily there for hadn't been done yet, I was told the state inspector would change the oil also when he looks at it. I then called back an hour later at 337pm, nothing still had been done. At this point I told them to scrap the inspection and do what the car was there for. I was told, it might be cutting it close. I received a phone call at 5pm telling me my car was ready, and a reminder that they closed at 6. I find it absolutely crazy that the primary work, or any work was not done when the car had been there for hours. Instead it was just waiting in line to be inspected. This is not the first time I have experienced bad time management and lack of communication from this place of business, but it will be the last.
4/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Heidi L|2025 Chevrolet Trax
Confirmed Sales Customer
4/7/2025
John Wyatt is worth coming back to Priority for. Professional communicator & came through for us. Keep him around!
John Wyatt
4/8/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
CHESAPEAKE, VA
Rodney H|2011 Chevrolet Silverado
Confirmed Service Customer
4/7/2025
Didn’t put sticker on windshield!!
4/10/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Kelly C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/7/2025
My truck was due for an oil change. It was easy to schedule the appointment online. I want to add that online and in the Chevrolet app, you can select that you'll be dropping your vehicle off and will need a shuttle ride. I selected this option, and in the notes section, I included the address to my place of work, which was 3 miles away. When I arrived at the dealership, I was informed that they no longer offer shuttle rides. Luckily, an executive employee was available and offered to take me to work. I greatly appreciate him doing this for me because I started a new job and didn't have PTO to be able to sit at the dealership; I really needed to get to work as soon as possible.
4/8/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
SOUTH MILLS, NC
William A|2012 Chevrolet Equinox
Confirmed Service Customer
4/7/2025
Kris and staff took care of my concerns and kept me in-the-loop.
4/8/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
NORFOLK, VA
Phyllis E|2025 Chevrolet Equinox
Confirmed Sales Customer
3/24/2025
I was greeted within minutes of arrival and my salesman made a point of asking about my needs and proceeded to assist me in the most courteous, professional manner.
LAMONT WILLIAMS
3/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PORTSMOUTH, VA
Megan R|2025 Chevrolet Traverse
Confirmed Sales Customer
3/25/2025
Very helpful and easy to worth with
Zachary Woods
3/26/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
HERTFORD, NC
Jeremy A|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
3/26/2025
My experience at your dealership was excellent everyone was friendly and very helpful I will definitely be coming back
James McPhearson
3/27/2025
Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Priority Chevrolet Greenbrier!
SAUCIER, MS
Leslie O|2018 Chevrolet Equinox
Confirmed Service Customer
3/26/2025
Things were good until I looked at the invoice and after paying to have my tires rotated they charged my to check the air pressure and to add air if necessary. I would certainly think that would have been a courtesy service after rotating my tires.
3/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUFFOLK, VA
Derek P|1999 Chevrolet Suburban
Confirmed Service Customer
3/26/2025
Disappointing, reason: charged again for the same work that was done before! It should have been covered under the parts warranty.
3/28/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VA BEACH, VA
Jeffrey S|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/9/2025
We chose Priority because a coworker had a good purchase experience and a large selection of Silverado 2500's from which to choose. Zach Woods was a very knowledgeable and awesome salesperson who gave use time to look, answered all our questions, and helped us through the buying process. We are completely satisfied with Zach Woods and the whole Priority Chevrolet Team that helped us in our purchase of a Silverado 2500 and would highly recommend you.
Zachary Woods
4/10/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SUFFOLK, VA
Will C|2022 Chevrolet Suburban
Confirmed Service Customer
4/9/2025
Drop off for a scheduled oil change at 8:00am took almost an hour, then I didn’t get a call saying that the work was completed until 4:00pm, the prices keep going up and the “key tag oil change” program must have vanished
4/15/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MURFREESBORO, NC
Frederick Z|2017 Chevrolet Equinox
Confirmed Service Customer
4/9/2025
was good but not on time especially when i left the night before and didn't get my car till later in the day then when i requested it back.
4/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Laiquita B|2007 Chevrolet Equinox
Confirmed Service Customer
4/10/2025
My truck was there for 2 weeks before a tech started working on it. The advisor communication was very poor. She was rude, tell me one thing, then acts as if she forgot, then got upset with me and told me I can't return which how I was treated I would never return or refer anyone. The tech misdiagnosed my truck, my experience was awful
4/16/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Kyndra B|2016 Chevrolet Equinox
Confirmed Service Customer
4/10/2025
I love the convenience of getting in and out quickly; however, I do not like the back and forth required for the oil change appointment. I had to go to the dealership and then go back to the car service area. A few months ago, I was able to just go to one place and have everything completed.
4/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Marina K|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/11/2025
I had a great deal on truck and perfect service. James McPhearson, Tiffany Hnatko, Luna Miles. They made a purchase of the truck effortless and easy. Will buy more cars from you.
James McPhearson
4/12/2025
Thank you so much for your wonderful feedback, Marina! We're thrilled to hear that you had a great experience with us and that our team made the truck purchase effortless for you. Your satisfaction is our top priority, and we’re grateful for the opportunity to serve you. We look forward to assisting you with your future car purchases. If you need anything else, don’t hesitate to reach out!
ATLANTIC, NC
Michael M|2024 Chevrolet Colorado
Confirmed Sales Customer
4/11/2025
An amazing team from top to bottom! I will be sure to come back for sure! Zach made me a customer for life!
Zachary Woods
4/12/2025
We truly appreciate your feedback, Michael! Our team is committed to providing outstanding service, and it’s rewarding to know that we’re meeting that goal. We look forward to welcoming you again on your next visit! Take care!
ELIZABETH CTY, NC
Brittnie C|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
4/12/2025
Zack was excellent to work with and made the process easy and straightforward
Zachary Woods
4/13/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
ELIZABETH CITY, NC
Randy L|2015 GMC Terrain
Confirmed Service Customer
4/7/2025
Always a pleasant experience working with Robert Morales
4/8/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
VIRGINIA BCH, VA
Joseph C|2024 Chevrolet Tahoe
Confirmed Service Customer
4/15/2025
I brought my car in to have my oil change and tires rotated. Got there at 0830 my appointment was at 10:00 I was going to wait but didn’t because I figured it might take all day. It did. They texted at 2:45 pm to let me know it was ready. They close at 06:00 pm. I called and just like the reviews say no one answered. I finally got a hold of someone and were going to call me if I could pick my car from the sales department and if they didn’t call I would have to pick it up the next day. That’s what I had to do. The service department is a wear of the problems but said cooperate is the reason. So when and if you buy a car here be prepared to wait for any service especially if it’s diagnostic that date is 2 weeks out.
4/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUFFOLK, VA
Richard B|2019 Chevrolet Sonic
Confirmed Service Customer
4/16/2025
Had to deal with a new service advisor, who was overwhelmed with the activity in the service bay. He got to us in a timely manner and answered all of our questions.
4/17/2025
Thank you for your feedback! We appreciate your understanding as our new service advisor gets up to speed in a busy environment. We're glad to hear he was still able to assist you in a timely manner and answer all your questions. Your patience and support mean a lot to us—we’re always working to improve and provide the best service possible!
VIRGINIA BCH, VA
James M|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
4/16/2025
Customer service from start to finish is perfect.
Zachary Woods
4/17/2025
Your satisfaction is important to us, so we sincerely thank you for choosing Priority Chevrolet Greenbrier and look forward to serving you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
MOYOCK, NC
Tiffany D|2025 Chevrolet Traverse
Confirmed Sales Customer
4/16/2025
Easy easy easy. Found what I wanted, drove close to 300 miles to get it, friendly, no games. Great experience
Eddie McDaniel
4/17/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
WAKEFIELD, VA
Ellard D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/16/2025
Good people to work with and got my vehicle back ahead of time
4/17/2025
Hello Ellard! We're thrilled to know that everything met your expectations! Our goal is to offer exceptional service to all our guests, and we're delighted that you had a positive experience at Priority Chevrolet Greenbrier!
VIRGINIA BCH, VA
Alexis G|2024 Chevrolet Equinox
Confirmed Sales Customer
4/16/2025
The Guy who helped me, zach was amazing and made sure that I got everything I wanted out of the vehicle I was looking for. He was super personable and helpful throughout the whole process and didn’t make me feel rushed or pressured, which I greatly appreciated.
Zachary Woods
4/17/2025
Hello Alexis. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Priority Chevrolet Greenbrier!
ELIZABETH CITY, NC
John W|2014 Chevrolet Equinox
Confirmed Service Customer
4/16/2025
Kris Kris is the best
4/17/2025
Hello John! We're so grateful for your positive feedback! It motivates us to keep delivering the best service possible. We can’t wait to assist you again soon!
VIRGINIA BCH, VA
David H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/16/2025
Finding the issue first didn’t work but I understand how many things can cause these problem but they did great an was pleased with the
4/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUFFOLK, VA
Stephanie B|2014 Chevrolet Sonic
Confirmed Service Customer
4/17/2025
Had an appointment at 8am, my car wasn't seen until after 4pm resulting in it not being ready in time to pick it up same day. Literally only had an oil change... staff also always acts like we're the biggest inconvenience of their life.
4/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Sally V|2024 Chevrolet Equinox
Confirmed Service Customer
4/17/2025
Very stressful at first due to a miscommunication with my service rep. But eventually everything was straightened out and went smoothly from then until I got my car back.
4/18/2025
We appreciate your honesty and patience. We're glad everything was sorted out and that your experience improved. Thanks for giving us the chance to make it right!
CHESAPEAKE, VA
Robert F|2023 Chevrolet Colorado
Confirmed Service Customer
4/17/2025
I made an amppoitment two weeks out to have my truck get a recall done, fix the window that was getting stuck and update the radio. I dropped off the truck a day -early after work and then was told that it would not bein the shop for over a week to maybe two . What is the point of getting an appointment if you care not getting service on the day you had set up. Was told it was more like a placeholder and they will get to it when they can.. waited over two weeks for someone that should have take a day or two to do and still some things i asked for were not done and i told them i need my truck back or a rental car that they would not give . got the truck back but still have to two outstanind issues but i am going to take it somewhere else
4/22/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
John L|2020 Chevrolet Traverse
Confirmed Service Customer
4/17/2025
Why make appointments.. still have to wait all day.. dropped off at 8:30..ready at 5:00.. just for oil change.
4/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
David G|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/17/2025
I made an appt for a tire rotation oil change and an inspection through the Chevrolet app. I show up and they can see my appt and nothing else. I have to tell 2 different people what I was there for. I also selected use my points to pay for services completed. If it’s booked through the app why do I have to provide my customer number(which should be part of the service ticket) and email? As I was restating what services I made an appointment for the service dude(Chris walk) felt it was necessary my to talk to another person about another ticket while I was in the middle of talking to him. Why is it that I check in and I was told I can pick my truck up the following day because inspections were behind? How was I supposed to get home, go to work, or do anything if my truck was going to be held without offering another mode of transportation. Why don’t you pay vouchers to take it to another location because you can’t manage the garage? Why am I held hostage for free inspections that usually take all day to get accomplished. My time doesn’t seem to be a priority nor has it ever seemed that way.
4/22/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
NORFOLK, VA
Brian P|2007 Chevrolet Colorado
Confirmed Service Customer
4/18/2025
Dealership eliminated Shuttle Service and prior encounters with service advisor (Wes) was discussed with Service Director who was disinterested.
4/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORFOLK, VA
Thomas M|2016 Chevrolet Corvette
Confirmed Service Customer
4/18/2025
It took six hours to replace four tires on my corvette that I purchased from you. I asked six times what the status was on the text I received after checking the car in with no response. After waiting six hours for four tires I had to pass on the alignment due to how slow your maintenance department is. You have a serious lack of communication as well. I will never bring my Corvette back to your location.
4/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MOYOCK, NC
Teresa W|2024 Chevrolet Trax
Confirmed Service Customer
4/18/2025
Chris was very nice. Seamless process made so easy checking in. I received a text message AND a phone call that my car was ready. Very pleased. Thank you!!
4/19/2025
Thanks so much! We're happy Chris made check-in seamless and that you appreciated the communication. We’ll make sure he sees your great feedback!
CHESAPEAKE, VA
Peter R|2015 Chevrolet Traverse
Confirmed Service Customer
4/18/2025
Last Couple times had trouble getting my cars inspected had to take them elsewhere, but was satisfied with last service done to my traverse.
4/19/2025
We appreciate your patience and are glad we could deliver a satisfying service this time around. If you ever have trouble in the future, don’t hesitate to reach out—we’re here to help!
CHESAPEAKE, VA
Timothy J|2025 Chevrolet Blazer EV
Confirmed Sales Customer
4/18/2025
Review : You always hear that buying a car is a long process. I disagree if you know exactly what you want. I recently leased an all black, fully loaded 2025 Blazer EV RS & I love it! James McPhearson, my salesperson, made this the easiest experience & process. He was very straight forward and easy to work with. From telling him what I was interested in, to viewing what was available, immediately I was able to make my selection and leave off the lot! He was thorough & answered all of my questions. Big shoutout to Arnell Johnson and Brandon Schneider for introducing themselves & making me feel welcome. Great customer service! Highly recommend 10/10! Especially with leasing, I know that I have chosen a great team to revisit for another purchase!
James McPhearson
4/19/2025
This is amazing—thank you for the detailed feedback! We’re thrilled James, Arnell, and Brandon made your Blazer EV leasing experience so smooth and enjoyable. Welcome to the family, and we can’t wait to help you again in the future!
VIRGINIA BEACH, VA
Cornelious J|2018 Chevrolet Equinox
Confirmed Service Customer
4/19/2025
Good service
4/20/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Damita O|2020 Chevrolet Traverse
Confirmed Service Customer
4/20/2025
The only issue I have is that every time i go in for just break pads it ends up being break pads and rotors..... every single time on both of my vehicles. When they checked my breaks on my truck a couple weeks ago.... they said the rotors were fine.... maybe a little resurfacing........ when I brought my truck back for the actual break service...... it turned into replace the rotors. I only drive my truck once or twice a week...so i know I didn't wear the rotors down in a 2 week span.
4/23/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ELIZABETH CTY, NC
Keith B|2007 Chevrolet Silverado
Confirmed Service Customer
4/20/2025
Everyone was very nice and helpful
4/21/2025
Hi there, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Priority Chevrolet Greenbrier
DISPUTANTA, VA
Sean S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/20/2025
Was quoted 45 minutes to complete the fuel system cleaning and 2 hours later the job was complete. Also tires were rotated improperly. Took the front tires and put to the back didn’t swap them in cross pattern.
4/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Ryan B|2025 Chevrolet Trax
Confirmed Sales Customer
4/20/2025
Zack
Zachary Woods
4/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Curtis H|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/12/2025
Excellent service
4/13/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
NORFOLK, VA
William B|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/14/2025
This new process in service made the experience a lot smoother and not as chaotic has it has been in the past.
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUFFOLK, VA
James B|2024 Chevrolet Colorado
Confirmed Sales Customer
4/14/2025
Great customer service , fast and efficient
Aaron Beta
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BEACH, VA
Dagoberto M|2024 Chevrolet Blazer
Confirmed Service Customer
4/14/2025
Not good, for once arriving there 30 minutes prior to my appointment I was sent to main area of service from express to only be sent back to express because you’re procedures had changed. I think these kind of changes should be shared with the customer before arriving to make everything smoother for everyone. (Communication) Also my appointment was at 9:00 am, but my vehicle was not taken to the back for service until 11:59 am. Not a good day at all !!!
4/16/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BEACH, VA
Louis R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/15/2025
No hassle at all
4/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Demetrius H|2015 Chevrolet Equinox
Confirmed Service Customer
4/21/2025
Overall great experience
4/22/2025
Thank you! We’re happy to hear you had a great overall experience—that’s what we strive for every day. We appreciate your visit and hope to welcome you back soon!
CHESAPEAKE, VA
Michael H|2023 Chevrolet Colorado
Confirmed Service Customer
4/22/2025
Cindy Harrell my customer representative continues to provide the professional, courtesy and honesty everytime my vehicle requires maintenance. She is the highest ranking reason I will continue to be a return customer.
4/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GATES, NC
Debra C|2025 Chevrolet Tahoe
Confirmed Sales Customer
4/22/2025
Priority Chevrolet in Chesapeake, VA was the dealership I was looking for. To be more specific, the Sales Consultant Nate Behrens was what I was looking for. Nate was professional from the very first phone call to him walking us to the door upon our leaving the dealership. I wanted to purchase a blue 2025 Tahoe and had been looking for one for several weeks throughout the Hampton Roads area. I had given up and was ready to be done with the sales consultants who would not listen and pushed other vehicles. My husband kept looking, and he found one at Priority. He called and spoke with Nate who told him he would have the car and key waiting for us to come check it out! (Other dealerships didn't even know where particular cars were on the lot and had us walk the lots looking with them.) True to his word, Nate was at the door when we arrived for our appointment and walked us straight to the car a few feet away, and a test drive. I was not rushed or pressured to buy like I was at the other dealerships. Nate was able to answer all questions we had about the car, and even offered to help both my husband and I set a few things up on our phones regarding the Tahoe. I cannot say enough good things about my experience buying a vehicle from Nate Behrens! I will say that I will happily promote Nate and Priority Chevrolet Chesapeake to all who will listen!! The only negative thing, if you can call it that, is that the manager did not come out to say hi, let alone congratulate me for buying a vehicle from Priority Chevrolet. This was the ONE dealership the manager did not come out and introduce himself. This was my sixth, and thankfully last, dealership to look for a car at. Debi Cross Smithfield, VA
Nathan Behrens
4/29/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SMITHFIELD, VA
Henry S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/23/2025
Satisfied with the time and service I received.
4/24/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
VIRGINIA BCH, VA
Catherine A|2020 Chevrolet Spark
Confirmed Service Customer
4/23/2025
Kimberly was fantastic. She was friendly and kept my informed of everything that was going on.
4/24/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VIRGINIA BCH, VA
Kyle H|2024 Chevrolet Suburban 1500
Confirmed Service Customer
4/23/2025
This was terrible from the start. I scheduled the appointment online which was easy but when I called to ask if my tire could be looked at due to pressure consistently going low, the call center told me they were unable to add that service. I repeatedly tried to get in touch with an actual person at the dealership and could not. I left a message with my service advisor multiple times who never called me back. He also lied about working the day my vehicle was going to be there as his excuse for not calling me back and actually gave it to a rep who was not working. There was very little communication on the day my vehicle was worked on even though I was given a number to text, I got no response from that number after multiple times texting. I had only used the express service area prior to this and I don’t know that I will ever return. Highly disappointed with the service and communication.
4/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Norma W|2023 GMC Acadia
Confirmed Service Customer
4/24/2025
As always best treatment and work done when promised.
4/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
NORFOLK, VA
Shelia B|2025 Chevrolet Trax
Confirmed Sales Customer
4/24/2025
My salesman Guy was so kind and wanted to make sure I got exactly what I wanted.
Guy Bachar
4/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CHESAPEAKE, VA
Billy A|2019 Chevrolet Colorado
Confirmed Service Customer
4/25/2025
Excellent service. Kim was great.keep me updated on my truck
4/26/2025
Thanks so much for your great review! We’re happy Kim kept you informed and provided excellent service. We're here for you anytime you need us!
VIRGINIA BCH, VA
Gary J|2010 Chevrolet Silverado
Confirmed Service Customer
4/25/2025
Good experience, the service personnel extremely friendly.
4/26/2025
Thank you for sharing your experience! We're glad our service personnel made you feel welcome with their friendly service. We're here for you anytime you need us!
CHESAPEAKE, VA
Jeffrey S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/25/2025
Waited almost 4 hrs for a state inspection and tire rotation from an appt. Made a month in advance
4/30/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
Christine M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/25/2025
It was fine but I needed a tire and I left the truck so it was there a week. I needed it to go to collision afterwards and Chris walk was nice enough to make sure collision got it it to do there part. Truck is still there but parts needed to be ordered. The employees there are really nice and helpful.
4/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MOYOCK, NC
Shari C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/25/2025
Service wss great as always. The only problem I had was the length of time my vehicle was there, since I had to pay for a rental car.
4/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUFFOLK, VA
George N|2019 Chevrolet Suburban
Confirmed Service Customer
4/25/2025
You take great care of our Suburban. Better communication on where to pick it up (express service bs service drop off) and having the vehicle nearby would improve customer service.
4/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Marvin H|2020 Chevrolet Traverse
Confirmed Service Customer
4/25/2025
Good communication and knowledgeable.
4/26/2025
Thank you for the feedback! We’re happy to hear you had good communication and found our team knowledgeable. We're here for you anytime you need us!
NORFOLK, VA
Frank G|2019 Chevrolet Impala
Confirmed Service Customer
4/25/2025
I have went through several service advisors in the last couple of years (constantly changing). The one before present one crossed my email address with another vehicle owner, and could not correct the matter. I did get my service request for 4/23/25 well taken care of. Thank you
4/26/2025
Thank you for your feedback! We’re glad to hear that your service request was well taken care of and that everything was resolved for you. We’re here for you anytime you need us!
CHESAPEAKE, VA
George W|2023 Chevrolet Trailblazer
Confirmed Service Customer
4/25/2025
Very good
4/26/2025
Hello! We truly appreciate your excellent rating. Thank you for taking the time to share your feedback about your recent visit. Take care!
CHESAPEAKE, VA
Matthew B|2023 Chevrolet Traverse
Confirmed Service Customer
4/25/2025
Once again this dealership has provided questionable quality service. Despite having an appointment scheduled several weeks in advance (for minor items such as an oil change, state inspection and some diagnostics), my wife was told at drop off that "we may not be able to return your vehicle for several days, there are other vehicles that have priority over yours." When she asked, "why bother making an appointment?" the service advisor (Kendell) told her "she needed to learn to speak to people with respect". At that point, a service director (Wes Williams) stepped into the conversation. My wife explained that the fixes didn't need to be completed that day, but the diagnostics did since that was what we scheduled (and similar diagnostics had been neglected in previous appointments we scheduled with this dealership). The director assured that would happen and he'd personally call to update her before the end of the day. Ultimately, no one reached out to my wife that day. Also, Kendell (service advisor) felt it was acceptable to send a text at 6:20pm (after the service department closed at 6pm) stating "YOU CAN PICK UP YOUR VEHICLE TOMORROW". When we showed up the next day, we walked into the building not knowing if our vehicle passed inspection or if any of the other issues we were having with a 1 year old car had been fixed/addressed. The ONLY bright spot to the entire experience was the the individual (Robert Morales) we dealt with at pick-up. He was extremely kind and helpful. He took the time to go through each item that has been addressed during the appointment and advised when we should schedule our next service. If it were not for him, we likely would never return to this dealership for service again.
4/30/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Megan D|2025 Chevrolet Equinox
Confirmed Sales Customer
4/26/2025
Everyone was so friendly, helpful, informative and never pushed anything. They gave me plenty of time to explore and consider options and helped with things that were available. Very pleasant experience.
John Wyatt
4/27/2025
We're thrilled you had such a friendly and no-pressure experience with us! Thank you for your kind words — we look forward to welcoming you again on your next visit!
SUFFOLK, VA
Carolyn A|2015 Chevrolet Equinox
Confirmed Service Customer
4/27/2025
I had a great experience Thanks for being so professional
4/28/2025
Thank you so much for your kind words! We’re delighted you had a great and professional experience with us. Please don't hesitate to reach out if there's anything additional we can do for you!
CHESAPEAKE, VA
Shawn R|2017 Chevrolet Corvette
Confirmed Service Customer
4/27/2025
My rep was WONDERFUL! communicated everything and was very pleasant. All staff was kind and waiting area extremely clean and comfortable.
4/28/2025
Thank you for the amazing review! We're thrilled to hear your representative kept you informed and made your experience so pleasant. We’re also glad you enjoyed our clean and comfortable waiting area. We look forward to welcoming you again on your next visit!
SUFFOLK, VA
Tracy W|2020 Chevrolet Traverse
Confirmed Service Customer
4/27/2025
.
4/28/2025
Hi! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
VIRGINIA BCH, VA
Savannah L|2017 Chevrolet Cruze
Confirmed Service Customer
4/28/2025
It's frustrating the dealership became appointment only without notifying individuals who purchased their cars there and have been going there for all maintenance/repairs for years. It also seems like the service advisors are confused about the different rules for warranty depending on when you purchased the car. For years I had the maintenance package done on my car every 5,000 miles and this time I was told they were wrong to have done that and it wasn't actually needed to keep my engine warranty.
4/30/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
NORFOLK, VA
Kaitlin T|2024 Chevrolet Suburban 1500
Confirmed Service Customer
4/29/2025
Very confused when dropping off the vehicle overnight. Could not figure out where to fill out the paperwork, and there weren’t enough signs showing where to go. Also disappointed with how the technician left my vehicle. There was grease all over my white truck and inside
5/1/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
James H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/30/2025
Cindy Harrell got me checked in kept me informed and signed out in great time. She’s very personable and has a great attitude.
5/2/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
NORFOLK, VA
Michael F|2025 Chevrolet Blazer
Confirmed Sales Customer
4/30/2025
Aaron Beta was a great salesperson!!
Aaron Beta
5/2/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
VIRGINIA BEACH, VA
Harley P|2023 Chevrolet Tahoe
Confirmed Service Customer
4/30/2025
Outstanding
5/2/2025
Thank you! We're thrilled to hear that you had an outstanding experience. We appreciate your support and look forward to serving you again!
CHESAPEAKE, VA
David B|2008 Chevrolet Colorado
Confirmed Service Customer
5/1/2025
Outstanding service. My tec rep is the best.
5/6/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BCH, VA
Joshua P|2025 Chevrolet Colorado
Confirmed Sales Customer
4/21/2025
Very grateful for Zach in helping us get into a beautiful new truck!
Zachary Woods
4/22/2025
Thank you for your feedback! It's always a pleasure to provide great service to valued customers like you. If there’s anything specific you enjoyed, feel free to share!
CHESAPEAKE, VA
Christopher J|2021 Chevrolet Tahoe
Confirmed Service Customer
4/21/2025
Very good customer service
4/22/2025
Thanks so much! We're happy to know you received very good customer service—that’s what we strive for every day. We appreciate your support!
CHESAPEAKE, VA
Samantha M|2025 Chevrolet Traverse
Confirmed Service Customer
4/21/2025
There was a slight mishap with my appointment. I booked it through my app & received 2 confirmations, but when I called to confirm dropping off my vehicle the day before I was told I didn't have an appt. Luckily it was all sorted out and my vehicle was serviced in a timely manner. When picking up I spoke with my service advisers Cindy & Jordan, they were awesome & suggested the best way for me to make any upcoming appts. All & all I had a pleasant experience! Thank you.
4/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Cheyanne C|2024 Chevrolet Traverse
Confirmed Service Customer
4/21/2025
First Oil change was 04/19/25 on a 24 Traverse Z71 with their Express Service department and now have an oil leak. Vehicle is being towed in tomorrow since the service department is already closed.
4/23/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PORTSMOUTH, VA
Eugene Y|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/30/2025
Good experience vehicle returned in a timely manner
5/2/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
CHESAPEAKE, VA
Kevin R|2024 Chevrolet Blazer EV
Confirmed Service Customer
5/2/2025
It was ok. Chris was good on the phone. But I got a troubling text saying my new car was not passing inspection. That caused me to call Chris and find out they just wondered if I wanted my tires rotated. Then, when I came to pick up my car, the service person that I dealt with must have been having a difficult day. He was not mean, just came across at first like “Why are you bothering me?” I have dealt with him before and he was extremely helpful then. Then I had to wait while someone walked to Norfolk and back looking for my car - maybe they didn’t actually walk there, but they had time to. Then upon driving off, I had to reset nearly every setting on my car back to what it was when I came in.
5/7/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
James D|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/1/2025
A 10 am appointment for oil change, tire rotation and state inspection took 2 days. Why set up an appointment if the work cannot be accomplished in a single day.
5/6/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Jessica R|2025 Chevrolet Equinox
Confirmed Sales Customer
5/2/2025
Everything was great
John Wyatt
5/3/2025
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
CHESAPEAKE, VA
Tina M|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/2/2025
Very helpful and knowledgeable I appreciated the service I received.
5/3/2025
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
PORTSMOUTH, VA
John A|2025 Chevrolet Equinox
Confirmed Sales Customer
5/2/2025
My experience at the dealership was just so very positive in every way!
John Wyatt
5/3/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
NORFOLK, VA
Daphne B|2014 Chevrolet Captiva Sport
Confirmed Service Customer
5/2/2025
Thanks to Cynthia Harrell and the service team for keeping me informed as to the progress of my car repairs. Everyone was very professional and pleasant.
5/3/2025
Wow, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.
CHESAPEAKE, VA
Lawrence B|2025 Chevrolet Equinox
Confirmed Sales Customer
5/5/2025
fast and professional
Guy Bachar
5/6/2025
Hi there, thank you for taking the time to leave a review for us at Priority Chevrolet Greenbrier. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
VIRGINIA BEACH, VA
Tarontola N|2018 Chevrolet Impala
Confirmed Service Customer
5/5/2025
My vehicle runs really good after the repairs.❤️
5/6/2025
We want all our clients to have a comfortable and stress-free experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
NORFOLK, VA
Deirdre F|2020 Chevrolet Equinox
Confirmed Service Customer
5/7/2025
Everything was great! Everyone was great as well. Their excellent customer service was outstanding. However, we relay too heavily on communicating via our mobile devices and some information was conveyed to me about recommendations of service to my vehicle by text and email that I did not get or see until I left and was home. Had someone verbalized this to me I would have said Yes! But because I was unaware of these recommendations, I had to schedule for another day. It's not you, it's me. I'm not that tech savvy I guess! See you soon!
5/8/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
CHESAPEAKE, VA
Roscoe J|2016 Chevrolet Colorado
Confirmed Service Customer
5/2/2025
3.5 hours for a oil change. With an appointment. Walmart can do it in 20 minutes. Not just this visit but every time.
5/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MOYOCK, NC
Terrence S|2023 Chevrolet Traverse
Confirmed Service Customer
5/4/2025
I called to schedule an appt for oil change and safety inspection at the end of MARCH. The only appt I was offered was for April 30, over a month later. Waiting over a month sure doesn't seem like I'm a "priority". When I dropped my car off, I was told "the safety inspections are really bogging us down. I don't think we'll even get to or finish your car today, will probablybe done tomorrow". I planned on waiting for it but after hearing how long it would be, I had my husband come and get me. My car was finished late the same day. Having to wait over a month for an appt and then being told they probably wouldn't finish it that day, didn't make me seem like I was much of a priority.
5/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Frank A|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/7/2025
Went in for oil change and tire rotation they offered to do fuel system, flush, and transmission, flush, and an inspection
5/8/2025
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BCH, VA
Terry F|2019 Chevrolet Blazer
Confirmed Service Customer
5/10/2025
It took 5 weeks to get into y’all I probably wouldn’t buy another car from you You’ve gotten to big and can’t take care of your customers Repair prices are outrageous
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Trevis S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/10/2025
From check-in to the service of my truck, everyone was excellent!!!
5/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
VIRGINIA BCH, VA
Michael L|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/11/2025
My contact was great Cindy
5/12/2025
Thank you for your kind words! We're so glad to hear our staff provided great service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
MOYOCK, NC
Denise S|2019 Chevrolet Trax
Confirmed Service Customer
5/7/2025
No issues
5/8/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
NORFOLK, VA
James B|2018 Chevrolet Colorado
Confirmed Service Customer
5/7/2025
Robert was excellent, as always, of explaining what was needed and got the service done in a timely manner on my Colorado. The service tech team was spot on with video explanations of the service process.
5/8/2025
We're glad to hear you found our staff was so knowledgeable and helpful! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHESAPEAKE, VA
Keith N|2021 Chevrolet Equinox
Confirmed Service Customer
5/9/2025
You need to have better communication with customers. Express is closed make and appointment. I make an appointment which is three weeks late from my milage and then come for my appointment to be told I have to go over to express.
5/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Charles H|2016 Chevrolet Corvette
Confirmed Service Customer
5/9/2025
Mr. Kris is always a pleasure to work with.
5/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Priority Chevrolet Greenbrier! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again.
CHESAPEAKE, VA
Marty M|2008 Chevrolet Corvette
Confirmed Service Customer
5/9/2025
I was pleased with my service.
5/10/2025
Hi there, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!
NORFOLK, VA
Cynthia B|2025 Chevrolet Equinox
Confirmed Sales Customer
5/11/2025
We had the pleasure of dealing with James McPhearson when purchasing our Equanox. He was extremely knowledgeable and professional. He spent a lot of time showing us how all the computer advances worked and connecting my phone to the vehicle. Thank you James for all your hard work.
James McPhearson
5/12/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
CHESAPEAKE, VA
Frank C|2025 Chevrolet Trax
Confirmed Service Customer
5/14/2025
Good job
5/15/2025
Thanks for the shout-out! A “good job” is always appreciated—and we’ll keep aiming higher so next time, it’s a “great one.” See you again soon!
CARROLLTON, VA
Sidney A|2025 Chevrolet Equinox
Confirmed Sales Customer
5/14/2025
John in sales was great. BUT, after 2 hours, I was fried and didn't realize when we signed, we got locked in at 7.99%. I talked with Brandon the next day who was able to get our contract redone at 5.99% but, it would have saved a lot of time and frustration if you didn't start at 7.99%
John Butler
5/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BEACH, VA
Joseph S|2014 Chevrolet Impala
Confirmed Service Customer
5/11/2025
good service
5/12/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
CHESAPEAKE, VA
Shaun H|2016 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
Nice
5/13/2025
Short, sweet, and very much appreciated—thank you! Sometimes “nice” says it all. Looking forward to keeping things nice and easy on your next visit!
CHESAPEAKE, VA
Maya W|2021 Chevrolet Blazer
Confirmed Service Customer
5/12/2025
I had an appointment at 9:30 am on Saturday for a routine oil change. I now live in N.C. and drove 3 plus hours only to have my vehicle not ready until after 4pm. I was told 2 hours. That is absolutely ridiculous. From my understanding there was only one tech, help should have been brought over from the other side once it was known that he was the only tech. I really fell bad for the tech but also for all of the people who had to waste an entire weekend day to only get an oil change. Respectfully, Unhappy customer
5/14/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Richard J|2023 Chevrolet Colorado
Confirmed Service Customer
5/15/2025
I like the express service
5/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Hilton E|2016 Chevrolet Colorado
Confirmed Service Customer
5/15/2025
The Service team provided excellent service and worked to ensure my oil change and state inspection were performed in a timely manner. Thank you.
5/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHESAPEAKE, VA
William F|2023 Chevrolet Suburban 1500
Confirmed Service Customer
5/15/2025
Quick in and out for oil change. Thank you
5/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VIRGINIA BEACH, VA
Kevin K|2025 Chevrolet Colorado
Confirmed Sales Customer
5/15/2025
Seamless experience, great product, great people.
Aaron Beta
5/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUFFOLK, VA
David W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/15/2025
The service guys do great work. Kimberly Meeks assured the work I needed was performed and then went above and beyond in helping me redeem my GM points to help pay .
5/17/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Latrice B|2019 Chevrolet Equinox
Confirmed Service Customer
5/14/2025
Advisor was nice.
5/15/2025
Thanks for the shout-out! We’re glad your advisor made a good impression—courtesy and care are always part of the experience. We’ll be ready to assist with a smile on your next visit!
VIRGINIA BCH, VA
John G|2002 Chevrolet TrailBlazer
Confirmed Service Customer
5/16/2025
My truck was dropped off at the end of March 2025 & wasn’t ready for pick up until May 2025, while in the dealerships possession my catalytic converter was stolen which I had to replace myself, I’m currently seeking attorney representation & filing a police report
5/20/2025
Our team has acknowledged this review.
CHESAPEAKE, VA
Barry R|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/16/2025
It is total confusion in the service area, the oil change procedure has changed several times and it took over 2 1.2 hours to get as oil change. Since the ownership change it is a total disaster. I have bought several new trucks from your dealership but I have bought my last. When I ask as question everyone says it will be better soon! When you have had more than enough time. Along with that there is no longer a shuttle service, what decent dealership does not have a shuttle service? My next new truck will not be from Priority. I know I am wasting my time here, if you cant get decent service who is going to take time to read this?
5/19/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Danielle C|2025 Chevrolet Traverse
Confirmed Sales Customer
5/16/2025
Everyone was great
Zachary Woods
5/17/2025
Hi, we really appreciate your positive review! If you're ever in need of more help, please let us know!
CHESAPEAKE, VA
Melanie R|2025 Chevrolet Trax
Confirmed Sales Customer
5/19/2025
My experience at Priority was excellent! James McPhearson was professional and friendly. He assisted me with my purchase and made it convenient for me to complete the process. Kirsten was also amazing and was accommodating while I waited to complete the finance process.
James McPhearson
5/20/2025
What a fantastic shoutout to both James and Kirsten—thank you! We’re so glad the whole experience felt convenient, professional, and friendly. Our team is here to make every step feel easy and enjoyable. Here’s to new keys and new beginnings!
NORFOLK, VA
David T|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Cynthia (Cindy) was very professional, knowledgeable & courteous.
5/20/2025
We're delighted to hear that Cynthia (Cindy) made such a strong impression with her professionalism and warmth! We’ll be sure to pass along your kind words—she’ll be all smiles. Drop by anytime—stellar service is always on standby!
VIRGINIA BCH, VA
John W|2022 Chevrolet Tahoe
Confirmed Service Customer
5/19/2025
I showed up for an appointment; however, my appointment was on another day. They kindly took me in and performed everything in a timely manner. No questions or hesitation.
5/20/2025
Things happen—and we’re happy to make it work! Thanks for your kind words and for trusting us to take care of things, even off schedule. Here’s to flexibility, friendly service, and always finding time for our guests.
CHESAPEAKE, VA
Kurt G|2022 Chevrolet Tahoe
Confirmed Service Customer
5/19/2025
We had appointment for a diagnostics, oil change and state inspection and the only that that got completed was the oil change. Complete failure. Tried to get ahold of service writer for 2.5 hours with no luck. Not a happy customer at all
5/20/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Paul R|2023 Chevrolet Corvette
Confirmed Service Customer
5/19/2025
My car was overdue for inspection due to me being out of town so I called the dealership and the Service Manager Wes Willims instructed me to bring it in and he would ensure that I got an inspection. My car go inspected in a short period of time due to the Manager expediting my inspection. Very professional people.
5/20/2025
We’re proud that Wes and our team were able to step up and expedite your inspection, especially with the time crunch. Professionalism and flexibility are what we’re all about—thanks for recognizing that!
CHESAPEAKE, VA
Dwayne B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2025
The service writer Robert was great.
5/23/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NORFOLK, VA
Larry H|2002 Chevrolet Corvette
Confirmed Service Customer
5/21/2025
Excellent professional service.
5/23/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Peter R|2021 Chevrolet Colorado
Confirmed Service Customer
5/22/2025
Satisfied with work done to my vehicle
5/24/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
CHESAPEAKE, VA
Melody J|2024 Chevrolet Traverse
Confirmed Service Customer
5/22/2025
Great customer service.
5/24/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
VIRGINIA BCH, VA
Steve C|2012 Chevrolet Volt
Confirmed Service Customer
5/23/2025
Robert kept us advised during the service process. He promptly notified us when the vehicle was ready for pickup. The repairs were done in a timely manner. I did have an issue with the high diagnostic fee. It seems unreasonably high. I can remember when it was reduced or waived if the recommended service was performed.
5/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Karla V|2024 Chevrolet Tahoe
Confirmed Service Customer
5/23/2025
Very good the lady atender nice 👍
5/24/2025
We’re so glad to hear our team made you feel taken care of—and we’ll be sure to pass your compliments to the nice lady who helped you! Come see us again soon, where great service always greets you with a smile.
NORFOLK, VA
Lavern P|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/19/2025
Kris took care of my concerns of break noises heard by my wife, but not me. That was important as I tow a fifth wheel weighing 16K .
5/20/2025
Kris knows that peace of mind matters—especially when you're towing a 16K fifth wheel! We're so glad he listened and took your concerns seriously. Here's to safe hauls and confident travels, every time you hit the road.
CHESAPEAKE, VA
Desmond T|2025 Chevrolet Traverse
Confirmed Sales Customer
5/21/2025
Everyone I came in contact with was incredibly nice, professional, and very knowledgeable. I really enjoyed my car buying experience. Would recommend Priority to anyone who has interest in buying a car.
James McPhearson
5/22/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MOYOCK, NC
Karl N|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/21/2025
The intentional deliberate inconvenience of having to drop off my truck 10 days early to get into the queue. I made appt. My truck sat there for 9 days before it was even taken in for service. My text was not returned. My phone call was not return.
5/23/2025
Our team has acknowledged this review.
VIRGINIA BCH, VA
Joseph Z|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2025
I think when a vehicle owner needs schedule service due like an oil change on their vehicle priority personnel should inform them that warranty maintenance is due also before they arrival!! Take my vehicle for example, when I checked my vehicle in for my appointment I was told that I needed warranty protection maintenance WHICH WAS AND EXTRA $800.00!!!! And then had the nerve to tell me that Priority would finance the 800 dollars unbelievable!!!! All Priority need to do is just inform the customer so they can prepare their finances before they arrive!!!!!!!!!!!
5/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Mystic S|2023 GMC Terrain
Confirmed Service Customer
5/21/2025
Vehicle serviced and fixed on time. 👍👏🏻💯
5/23/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHESAPEAKE, VA
David D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/23/2025
Everything went well just that my earlier appointment had to be changed because they said they didn't know if they could to me that day. So the appointment thing don't seem to be working.
5/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
John B|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2025
I really like that they send you a video of them doing a walk-through of your vehicle now
5/24/2025
We’re so glad you’re enjoying the walk-through videos! Transparency and trust are key, and we love giving our customers a clear view of their vehicle’s care. Thanks for noticing—it’s the little things that keep you confidently in the driver’s seat!
SUFFOLK, VA
Fabian G|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2025
I requested an oil change and tire rotation. The tire rotation was not completed until after I noticed that the tires had not been moved as I was getting into my vehicle, then brought it to the service tech attention. Additionally if you review the video of the service inspection, 17 sec into it you can see oil leaking around the filter, as the mechanic proclaims that there are no leaks present. It’s disappointing and lower the confidence in getting a proper job when coming in for service.
5/24/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VIRGINIA BCH, VA
Marvin E|2019 Chevrolet Traverse
Confirmed Service Customer
5/23/2025
Excellent customer care, the service was preformed quickly, both managers (Kris and Hunter) keep me informed! Regards, Marvin English
5/24/2025
Kris and Hunter will be thrilled to hear this! Keeping you informed and cared for is a top priority, and we’re so glad their efforts made a difference. Thanks for sharing such a fantastic review!
CHESAPEAKE, VA
John F|2015 Chevrolet Tahoe
Confirmed Service Customer
5/24/2025
I was treated well by Chris Walk in the service department. Very friendly and easy to talk to. They replaced my transmission in my 2015 Tahoe and I left "Happy, Happy, Happy". Keep up the good work. I was sorry to see that Orlando is no longer there. I Delt within him for years when I was with Norfolk Marine. John Farlow Appomattox, Virginia
5/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GLADSTONE, VA
Donna S|2021 Chevrolet Equinox
Confirmed Service Customer
5/25/2025
I made an appointment for my inspection & dropped it off earlier that morning. My vehicle did not get the service done until the next day after my appointment. When messaged the service team no updates were provided
5/27/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BCH, VA
Charles C|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/26/2025
I had appointment at 8:45 am on Friday for VA State Inspection/ oil change. At 4:30 pm, I got a call saying that they did not have time to do my car. They would try to get it done on Saturday. I was very disappointed that I had a scheduled appointment and the car was not completed on time. I had to coordinate a ride to and from the dealership and now it needed to be changed now.
5/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Laverne S|2013 Chevrolet Equinox
Confirmed Service Customer
5/27/2025
The experience was not good. The lack of communication was the worse. The mis diagnosis was the second worse. I am sure I paid for services that I did not need at the time. The amount of time 18 days my car was kept was ridiculous
5/29/2025
Hi, Laverne! On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Sentera C|2025 Chevrolet Trax
Confirmed Service Customer
5/28/2025
Services was fast and everyone was attentive to my needs.
5/29/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
NORFOLK, VA
William J|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/29/2025
Very professional
5/31/2025
Hi, we are so pleased you enjoyed your visit to Priority Chevrolet Greenbrier! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
NORFOLK, VA
Carlos Q|2025 Chevrolet Tahoe
Confirmed Service Customer
5/30/2025
In and out quick
5/31/2025
Quick and easy—that’s how we like it! Thanks for stopping in, and we’ll be ready to keep things speedy the next time you're here.
NORFOLK, VA
Ron S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/30/2025
courteous and prompt
5/31/2025
Thank you for highlighting our courteous and prompt team! We’ll be sure to keep the pace and politeness flowing strong. It’s always our pleasure to serve you with efficiency and respect.
VIRGINIA BEACH, VA
Jeffrey B|2016 Chevrolet Colorado
Confirmed Service Customer
5/30/2025
Truck came in for an inspection, dealership found "$1,500" in brake work that would have been <$500 anywhere else. Mechanics can't drive manual transmission truck, have had more and more issues with this dealership in the last 8 years. I can not rationalize continuing business with a shop that lacks integrity and competence in the shop. Recommend GM audit this franchise.
5/31/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Montrell B|2021 Chevrolet Trailblazer
Confirmed Service Customer
5/30/2025
CHRIS WAS ON POINT!!!!
5/31/2025
Chris always brings his A-game, and we’re pumped to hear he hit the mark with you! Thanks for the shoutout—we’ll make sure he gets the high five he deserves!
PORTSMOUTH, VA
Barbara A|2015 Chevrolet Equinox
Confirmed Service Customer
5/30/2025
When I made my appointment I was made to feel like it might be days before I would get my car back because you were so busy. You no longer offer shuttle service drop-off or pickup. Disappointing when you have one car and have to depend on someone for a lift or rent. Chris, however, was great. I dropped my car off the night before. He was on it early the next morning, returning calls and answering my questions. My car was done much earlier than I expected. So thank you Chris.
5/31/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Alan F|2016 Chevrolet Equinox
Confirmed Service Customer
5/25/2025
My service was fine once I was able to get rid of Chris as a service advisor and get Kimberly. She was great. She got things done in a timely manner. Chris is like the service advisors you had years ago-saying I need things done that I don't. The quality of your service department has greatly declined to how it was years ago. Every time my husband called to get something done, he was told it would be a month before they could look at it. Told me two weeks for something else. This is not acceptable. Due to this you lost $8000 in business. We've been coming there for over 20 years to buy our vehicles, but may not do so again due to your service department. I do not recommend anyone using your service department.
5/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Merrill H|2020 Chevrolet Traverse
Confirmed Service Customer
5/26/2025
I made an appointment 2 weeks later with no communication about my vehicle. Took face to face with the service center to resolve anything. When an appointment is made I feel it should be honored and if not able to honor allow the owner to drive vehicle until a diagnosis is available and not sit at the lot for 2 weeks because it would put the costumer in the back of a “line”.
5/27/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VIRGINIA BCH, VA
Lisa P|2020 Chevrolet Traverse
Confirmed Service Customer
5/29/2025
Wonderful!!!! They always keep me on the road.
5/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Priority Chevrolet Greenbrier - Service! We do hope we can be of assistance in the future. Take care!
CHESAPEAKE, VA
John C|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/30/2025
Kimberly Meek, your service writer who handled my case was great. She went above and beyond to keep us informed on every detail which made the whole process painless. Cudos to good customer service. Thanks
5/31/2025
Kimberly is a gem, and we’re so happy she made your experience painless and well-informed! Great customer service is what we strive for, and your kudos mean the world. Here's to more seamless service experiences ahead!
CHESAPEAKE, VA
Edward H|2025 Chevrolet Trax
Confirmed Service Customer
5/30/2025
Direction to the new service center was confusing it took 30 minutes to find all employees wasn't aware of it the service tech Julian herd my frustration and kindly directed me to the customer service office. Mrs. Harrell displayed excellent customer service explaining the status of why it was confusing.
5/31/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
John B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/30/2025
Took 5-1/2 hours to have new tires installed. (They said they lost one of my tires). Then they tried to inflate my quoted tire price. (Did the same thing to my wife when she bought tires). The old bait and switch is alive at Priority Chevrolet. The also left off a valve stem cap. Totally incompetent service department. Bought my last 6 vehicles here but I’m done!
5/31/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GASBURG, VA
Evelyn L|2024 Chevrolet Tahoe
Confirmed Service Customer
5/30/2025
Chris was very personable. I dropped my car off and picked it up before the end of the day. Chris had it ready and pulled around before I got there. He is a great addition to the team.
5/31/2025
Chris is a true gem, and we’re so glad he made your visit smooth and convenient! It’s the little things—like having your car ready and waiting—that really show how much we care. Come back anytime! 9.
VIRGINIA BCH, VA
Roger F|2015 Chevrolet Equinox
Confirmed Service Customer
6/2/2025
Had state inspection done and a transmission flush. Was in and out in a fairly reasonable time.
6/3/2025
Thanks for trusting us with your state inspection and transmission flush! We're happy we could get you in and out in a reasonable time without cutting corners. Here’s to keeping things running smooth and stress-free on every visit!
NORFOLK, VA
Tyler N|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/4/2025
Easy and fast
Eddie McDaniel
6/5/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
VIRGINIA BEACH, VA
Angela S|2025 Chevrolet Trax
Confirmed Sales Customer
6/8/2025
Friendly
LAMONT WILLIAMS
6/9/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
SUFFOLK, VA
Everett W|2023 Chevrolet Tahoe
Confirmed Service Customer
6/8/2025
Kimberly Meek was great but whomever service my vehicle did not reset my tires.
6/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Lorna S|2025 Chevrolet Traverse
Confirmed Sales Customer
6/9/2025
Smooth process
Eddie McDaniel
6/10/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
VIRGINIA BEACH, VA
Thomas E|2025 Chevrolet Traverse
Confirmed Sales Customer
6/9/2025
Our recent purchase of a 2025 Chevy Traverse at Chevy Priority was made effortless by Eddie McDaniel. From the moment we met him, Eddie impressed us with his deep knowledge of the vehicle. He was exceptional at listening to our specific requirements and financial considerations, which helped us find the absolute perfect car. The negotiation process was smooth and transparent, which we greatly appreciated. Eddie took the time to thoroughly explain all the Traverse's features and provided excellent follow-up information. He's genuinely friendly, professional, and incredibly patient. We couldn't have asked for a better salesman! We would recommend anyone to come see Eddie at Chevy Priority.
Eddie McDaniel
6/10/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
INDIANA, PA
David T|2007 Chevrolet Silverado
Confirmed Service Customer
6/9/2025
Very accommodating.
6/10/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
VIRGINIA BCH, VA
Melanie W|2025 Chevrolet Tahoe
Confirmed Sales Customer
6/11/2025
The staff I worked with, especially Zach Woods, was great! I would highly recommend him!
Zachary Woods
6/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Thomas S|2025 Chevrolet Trax
Confirmed Service Customer
6/11/2025
Did what I asked all in the same day with no appointment
6/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VIRGINIA BEACH, VA
Steven S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/11/2025
It was the worst yet. Appointment at 0930. Did not talk to a rep until 1005 or so after I asked. I was then told that my Appointment time is with the rep to get checked in not the time the actual job is set to be started. Makes zero sense. Then come to find out that the priorities for lie like the oil changes are no longer applied. I ought my truck in Jan 2025 sales rep or finance person never told me this. This is like my 4th vehicle I have bought here and the name priority is still on the sign. Why was I not offered a maintenance package then when I bought the truck. I am sure there is a way to apply this. The truck cost 64k... I mean come on.
6/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Roman P|2022 Chevrolet Camaro
Confirmed Service Customer
6/11/2025
Kris kris is so very accomodating and nice person
6/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BCH, VA
Paul C|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/30/2025
Bentley did a great job of communicating from start to finish. All the numbers that were communicated for our trades and the pricing for the new car was spot on when we arrived. We will definitely be doing business in the future.
Leonard Bentley
5/31/2025
We love hearing that Bentley kept things clear and consistent from first call to final signature! Honesty and communication are our priorities, and it’s great to know they helped seal the deal. We look forward to welcoming you back for future car journeys!
SUFFOLK, VA
Theresa G|2017 Chevrolet Malibu
Confirmed Service Customer
5/30/2025
All good just sad I had to wait so long to get it in the shop!
5/31/2025
We appreciate your patience and understanding—it means a lot! We’re glad the outcome was good despite the wait, and we’re constantly working to make that waiting time shorter. Thanks for sticking with us; smoother and quicker visits are on the horizon!
CHESAPEAKE, VA
Charles B|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
6/2/2025
Great
LAMONT WILLIAMS
6/3/2025
Short and sweet—we’ll take that as a win! Thanks for letting us know we’re doing things right. We look forward to making your next visit just as great, if not better!
CHESAPEAKE, VA
Deterrion C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/4/2025
Great service
Guy Bachar
6/5/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
NORFOLK, VA
Preston E|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
6/9/2025
Quick oil change in an hour
6/10/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
SUFFOLK, VA
Tiffany W|2021 Chevrolet Equinox
Confirmed Service Customer
6/9/2025
It was busy but quick
6/10/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
NORFOLK, VA
Claudia B|2019 Chevrolet Tahoe
Confirmed Service Customer
6/11/2025
Kris was great!
6/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BCH, VA
Sylvester W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
6/12/2025
My journey started when my check engine light came on 24 days after I purchased my vehicle.( 2022 Chevy Silverado). This was on 9 April 2025. I purchased the vehicle on 15 March 2025. The clerk that assigned scheduling date said the earliest available date to bring my newly purchased vehicle in the checkout the problem would be 5 May 2025. Almost a month later, after having to drive around with my problem, I brought the vehicle in and was informed by the technician at the shop nothing could be done because the light had gone off. How could I bring the vehicle in while the light when I was told the earliest available appointment date was 5 May 2025. Let me remind you that I had just purchased this vehicle about 24 days prior to the check engine light coming on. On that day I went home totally disappointed, my vehicle problems unsolved. On 20 May 2025, the light came on again so I called Mr Kendall Brown and he informed me to bring the vehicle in. The diagnostic machine was plugged in and the problem still was not founded as.far as why the light had come on. I mentioned to Kendell that the vehicle was shifting hard from first gear to second. Also that there was a knocking/ticking sound coming from the engine. One of the other technicians on the floor listened and agreed. I was also informed that there was a week and a half backlog before my vehicle would be looked at. This meant that I couldn’t get a rental or loaner vehicle until then so I had to rent a vehicle out of my own pocket to take care of my personal needs. I did eventually get a rental after my vehicle was bought into the shop for the transmission. I felt like my calls were being ignored and never returned. I was told that GM would not approve for the repair of the knocking/ticking from the engine. Also that I could pay to have it done myself because the diagnostic test was not picking it up. The ticking/knocking is so obvious. I have things to do and my time is very valuable. I don’t take anyone time lightly. But if you can take the time to sell me a vehicle. Take that same time the help a customer when they run into a problem.
6/12/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Brandon P|2015 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
The appointment time was two weeks out and then once I dropped my car off at the appointment time it took an eextra week to even look at it. Then yall tried to charge me a diagnostic fee which I was never aware of and i knew what was wrong with it to begin with. Your staff was not knowledgeable in my warranty
6/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PORTSMOUTH, VA
Terri T|2012 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
Half way over here from the shore I received a call wanting to change my appointment. I am here today to get the rest of the work done. I was promised by Billy that he was going to push mine through today. We will see how that turns out
6/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHERITON, VA
Mills P|2016 Chevrolet Corvette
Confirmed Service Customer
6/11/2025
I receive excellent service thank you guys again.
6/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
NORFOLK, VA
Jason C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/13/2025
Was lied too. Why does it take 1 week for a vehicle diagnosis? I drive big rigs it only takes 1hr for those trucks. Why don’t yall hire more mechanics it’s been this way for 3 years. I wouldn’t recommend yall to nobody. Other companies give u rental cars yall don’t. Inconvenience. Took out 2 tire sensors that was good.
6/14/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Logan O|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/13/2025
Zach was a great guy.
Zachary Woods
6/14/2025
Hi, we are so happy to read such a great review about Priority Chevrolet Greenbrier! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SOUTH MILLS, NC
Billy A|2019 Chevrolet Colorado
Confirmed Service Customer
6/14/2025
Service was a little slow due to lack of employees at work. A second shift would be greatly beneficial. Cindy is the best
6/15/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BCH, VA
Grant L|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/16/2025
Dropped off vehicle at 815 for new brakes and a 50k mileage service. One phone call from the service rep around noon. Nothing else until 430. Insane amount of time for vehicle to be there with an appointment and no repair work needed. Just standard services.
6/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Joseph William S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/16/2025
Waited 3 weeks for an appointment for an inspection and oil change on a 2024. Had an appointment for 1145, truck didn't get pulled in until well after 1pm. Didn't get returned back to me until after 3pm and there was no issues with the inspection or service. Dont make appointment times for customers if your not going to follow them. Over 3 hours for an inspection and oil change that was scheduled almost a month prior is unacceptable and a waste of my time.
6/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORFOLK, VA
Kevin F|2023 Chevrolet Colorado
Confirmed Service Customer
6/16/2025
The staff always seems overwhelmed - you can feel the tension in the shop.
6/17/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Katie C|2022 Chevrolet Tahoe
Confirmed Service Customer
6/16/2025
No one called to say my Tahoe was ready, I dropped it off at 0900… called multiple times and text with no answer or response.. finally just went to the dealership bc it was about to close, the excuse was it’s just been a busy day.
6/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
James C|2017 Chevrolet Express
Confirmed Service Customer
6/16/2025
MY SERVICE ADVISOR WAS VERY BUSY @ CHECK IN TIME, WHICH DELAYED THE PROCESS WHICH WAS OK. I DID NOTICE HIS COWORKER HAD NO ONE AT HIS DESK & FELT LIKE HE SHOULD HAVE HELPED HIM. WHEN I PICKED UP MY VEHICLE I NOTICED THE SAME THING? THAT MY ADVISOR HAD 3 CUSTOMERS IN LINE WAITING ON THEIR CARS & THE OTHER SERVICE ADVISOR HAD NOTHING GOING ON.
6/17/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Karen B|2014 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Kim and the team at Priority are always top notch an really take care of my vehicles
6/17/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
CHESAPEAKE, VA
John C|2023 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Easy to schedule. Work completed on time. Needed part ordered and received within 2 days. Long wait to schedule work to replace broken part.
6/17/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
James G|2021 Chevrolet Blazer
Confirmed Service Customer
6/17/2025
Making an appointment for an oil change and it still takes 3 and a half hours is unsatisfactorily, why have appointment if you have to take that long? Seems you are taking this long to try and push people away from the “free oil changes for life” by making them as inconvenient as possible. You could at least offer rides again like RK does.
6/18/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Cecilli B|2020 Chevrolet Malibu
Confirmed Service Customer
6/18/2025
Robert helped me understand what my car needed and the facility had a great communication with me in regards to my car.
6/19/2025
Robert is fantastic at breaking down what your car needs, and we’re glad our communication kept you in the loop every step of the way. Thanks for trusting us with your vehicle—we’re here anytime you need us!
BROWNSVILLE, TX
Bobbi E|2015 Chevrolet Impala
Confirmed Service Customer
6/18/2025
Everyone of my push pins for my hood was not put in properly. I had to buy new ones. When I got there my car did start up right and my check engine light was still on. Horrible communication and it took almost 3 weeks to get my car back.
6/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
FOUNTAIN INNN, SC
Ellard D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/19/2025
Got my truck in and got it back to me very quickly and everything was done good
6/20/2025
Fast, efficient, and well done—that’s the kind of experience we love to hear about! Thanks for trusting us with your truck, and we’ll be ready to deliver that same speed and quality whenever you return.
VIRGINIA BCH, VA
Hilary K|2015 Chevrolet Malibu
Confirmed Service Customer
6/19/2025
The old is now the new new owners and it's just terrible ever since they started last oil changes oil in my oil change and then try to blame me I refuse to even leave
6/20/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORFOLK, VA
Davonna W|2025 Chevrolet Traverse
Confirmed Sales Customer
6/16/2025
Very patient answered all of my questions and concerns valued my opinion made my wishes come true and more … truly satisfied
John Butler
6/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
VIRGINIA BEACH, VA
Amy J|2016 GMC Acadia
Confirmed Service Customer
6/18/2025
My advisor Kimberly is AWESOME!!! This was a return for an issue and age was on it!! She listened to me, kept me updated and is all around a joy to work with. Let's face it, having your car in the shop isn't fun, but she made all the difference!!
6/19/2025
Kimberly is truly AWESOME, and we're so happy she helped turn a frustrating situation into a positive experience. Her communication, energy, and commitment make all the difference. When you’ve got someone like Kimberly on your side, even car trouble comes with a silver lining!
VIRGINIA BCH, VA
Marcus P|2017 Chevrolet Tahoe
Confirmed Service Customer
6/19/2025
Kendell my service manager at priority Chevy was amazing he answered all of my questions and made my service appointment phenomenal and I will come back time and time again because he’s there.
6/20/2025
Kendell will be so happy to hear this! Making your service appointment phenomenal is high praise—and we couldn’t be prouder. We’ll be right here, ready to welcome you back time and time again with that same great energy!
VIRGINIA BEACH, VA
James W|2025 Chevrolet Suburban
Confirmed Sales Customer
6/19/2025
Originally stopped in to check Suburban inventory. Had put a deposit on one due sometime July. James McPhearson approached me as I surveyed inventory available. I explained to him what I wanted and that I had one reserved but didn't want to wait that long. He suggested that he do a search and get back in touch with me when he had an answer. Heard from him later that evening that he had found a match to my request. To sum it up, I'm now driving that Suburban thanks to his effort and time put forth to satisfy a customer. Thank again.
James McPhearson
6/20/2025
What an awesome story—thank you for sharing it! James truly went the extra mile to find the right Suburban, and we’re thrilled you're now behind the wheel of exactly what you wanted. Here’s to smart timing, great teamwork, and even better drives ahead!
VIRGINIA BEACH, VA
Colleen R|2023 Chevrolet Traverse
Confirmed Service Customer
6/20/2025
I wish the dealership would make up its mind as to where we need to be for service. First its express, then its not, then its express again. That being said, the people were friendly and the work was done quickly. It was hard to find a parking spot for the express service, but other than that it was good.
6/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Linda Y|2007 Chevrolet HHR
Confirmed Service Customer
6/22/2025
Kimberly is a great service advisor!
6/23/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
VIRGINIA BCH, VA
Kevin S|2023 Chevrolet Colorado
Confirmed Service Customer
6/20/2025
I dropped my vehicle off using the overnight drop box service for an oil change, state inspection, and to bring all maintenance needs up to date. The next morning I was contacted by Kimberly Meeks regarding my vehicle. Kimberly kindly explained that there were no drop offs or first come first serve as everything is now appointment driven. Since I didn't realize this had changed, I immediately voiced my frustration (not intended toward Kimberly) with the changing policy and how it impacts those with just one primary vehicle. Kimberly patiently listened, allowed me to vent, and empathized with me over my frustration. Kimberly handled the situation like a total professional. After I ranted, Kimberly said she couldn't guarantee that my vehicle would get serviced, but she would do everything she could to squeeze me in. And she did just that! A few hours later Kimberly contacted me and said my vehicle was ready. I was so relieved and thankful that Kimberly was able to accommodate me. Kimberly could have very easily turned me away, but she and the staff went out of their way to satisfy an unhappy customer. I may disagree with the dealership's changing policies, but the service managers and technicians keep me coming back. Kimberly Meeks is awesome... a true expert in customer service! Thank you Kimberly!
6/21/2025
Thank you for such an honest and thoughtful review. We completely understand your frustration, and we’re grateful that Kimberly Meeks was able to turn things around with her patience, empathy, and professionalism. She truly embodies what it means to put the customer first. We may have changed a policy, but we’ll never stop going the extra mile when it counts. Here’s to people like Kimberly who make a difference—and to great customers like you who give us the chance to do so!
CHESAPEAKE, VA
Aleesha M|2016 Chevrolet Malibu
Confirmed Service Customer
6/22/2025
My car was there for over a month. You didn’t have the part that was needed resulting in me having to order the part and bring it up there. My car is a Chevrolet so taking it to a Chevrolet dealership and the dealership not having a way of getting the part is insane. I did not receive updates on the progress resulting in me having to come in person just to get an update. If I could rate 0 stars I would.
6/23/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Robby F|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/23/2025
Good
6/24/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Tekisha S|2025 Chevrolet Trax
Confirmed Sales Customer
6/23/2025
ZACH WOODS was great.
Zachary Woods
6/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BEACH, VA
Alphonsa B|2003 Chevrolet TrailBlazer
Confirmed Service Customer
6/25/2025
My service manager Chris did an excellent job
6/26/2025
Thank you for the shout-out to Chris—he’ll be pleased to know he made such a strong impression! We’re proud to have service managers who take pride in every detail. Here’s to excellence you can count on, every time!
CHESAPEAKE, VA
Rosemarie R|2025 Chevrolet Traverse
Confirmed Sales Customer
6/25/2025
Very good service and congenial employees
Eddie McDaniel
6/26/2025
Thank you for the kind words! We’re glad you enjoyed our service and the friendly atmosphere—our team truly enjoys making each visit a positive one. Looking forward to welcoming you back with that same good energy!
CHESAPEAKE, VA
Daniel P|2023 Chevrolet Blazer
Confirmed Service Customer
6/27/2025
Very professional
6/28/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
VIRGINIA BCH, VA
Stacy P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/27/2025
We had an appointment for oil change, got there and was informed that it would be about 2.5 to 3 hours. What is the point of having an appointment, showing up early and still having to wait that long? Not everyone has all day to sit and wait when they have an appointment.
6/28/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Cathy W|2025 Chevrolet Trax
Confirmed Sales Customer
6/27/2025
Had a great experience with customer service.
James McPhearson
6/28/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
CHESAPEAKE, VA
Michael H|2023 Chevrolet Colorado
Confirmed Service Customer
6/27/2025
The advisor Robert Morales totally lacks the ability to provide current updates for when my vehicle or status of parts. I attempted to contact him 4 times and the administrative assistant transfered me to his desk and left voice mails and no attempt was made for him to return my calls until I called and actually got through and his excuse was he was off work. This means all work stops when my advisor is not at work and I have to deal with the delays in completing the repairs. With the repairs I also listed to have routine maintenance accomplish which was not completed and I have to now reschedule the routine maintenance which is totally un satisfactory. The day which I was told my vehicle was ready I contacted Robert and only then I was informed the vehicle was ready and told him I was 20 minutes away and when I picked up my keys the person who moves vehicles around actually checked me out and Robert was no where to be found. Not only after I checked out and left the dealership he texted me to ask if I turned in the rental car. Thak you to the Hertz advisor for going out of their way to provide me a ride back to the dealership to pick up my vehicle and I did not have to walk almost half mile to the dealership in heat greater than 100 degrees and 90 percent humidity. I have previous experience with Robert with same results everytime I have been assigned this specific service associate.
6/28/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
GATES, NC
Darlene M|2025 Chevrolet Trax
Confirmed Service Customer
6/25/2025
The lady who helped me when I came in was exceptionally kind and helpful. Excellent customer service.
6/26/2025
Thank you so much for recognizing the kindness and helpfulness of our team member! Excellent customer service is more than just a goal—it’s our standard. We’re so glad you felt truly cared for from the moment you arrived.
PORTSMOUTH, VA
Karen M|2023 Chevrolet Tahoe
Confirmed Service Customer
6/30/2025
Kris, my service person, is/was and always has been great. He knows me when I walk in and is courteous, helpful and greets me with a smile. When I came in to pick up my Tahoe at 7:30 am after an overnight oil change, several people were standing around chatting with each other and when Kris called to one of them to bring my car around, he muttered, "Get it yourself" and walked away. It seems that Customer Service no longer exists except with Kris. Very sad indeed.
7/1/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Anthony H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2025
Purchased an extension of my warranty.
7/1/2025
Hi, thank you for taking the time to leave us this feedback. We hope to be of service to you again in the future. Take care!
SUFFOLK, VA
Amanda D|2017 GMC Acadia
Confirmed Service Customer
6/30/2025
It was amazing
7/1/2025
Thank you so much for choosing Priority Chevrolet Greenbrier. We truly appreciate your support and look forward to assisting you next time!
VIRGINIA BCH, VA
Tamara S|2024 Chevrolet Trailblazer
Confirmed Service Customer
6/30/2025
The process could have been smoother. First, I was disappointed to discover the Priority, unlike Cavalier Ford, does not offer pickup and drop-off of the vehicle or remote service. Second, when I arrived at the service department, I was directed to Express Service, which would have been okay if it was easier to locate, and it's something that would have been nice to know about ahead of time. Then the service writers could find no record of my appointment, even though I had a confirmation e-mail. Finally, I was directed to a waiting room and told nothing about how long the service would take or if I could come back later to pick up my vehicle. My Trailblazer was my first Chevy purchase since the 1990s. The car is fine, but based on my service experience, I will probably go back to Cavalier Ford for my next vehicle.
7/1/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Keeley B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
7/2/2025
(1) didn't honor earned rewards was promised last visit (2) didn't return my callS to pay for and arrange pickup before close of business (3) took 20+ minutes to find my truck and bring it to bays when picking up (4) no attempt at apology when finally bringing up truck to bays...not even a smile. Seemed like my presence was interrupting guys day
7/4/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Thomas F|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/28/2025
Pull into garage. Sales representative, “ What you hear for ? “. No hello or good morning. Extremely rude. Finally, my sales rep wouldn’t give me any kind of discount or on a past recall that expired for my vacuum pump. I had to finally call GM and they got me a discount. Been coming there since I bought my truck brand new, 0 miles and been coming there and getting everything recommended, etc. Truck has 155,000 miles.
6/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BEACH, VA
Mary S|2022 Chevrolet Trax
Confirmed Service Customer
6/30/2025
I was treated with kindness and respect by the members of the team.
7/1/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
PORTSMOUTH, VA
Robert S|2011 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
The scheduled drop off, the afternoon prior to, was very efficient. Oil change and tire rotation was done first thing the next morning.
7/2/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
CHESAPEAKE, VA
Heather H|2022 Chevrolet Tahoe
Confirmed Service Customer
7/2/2025
Robert is the best advisor! Professional and the service was very quick!
7/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Jessica S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/3/2025
Someone stop $20 out of our glove box
7/4/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MOYOCK, NC
John C|2023 Chevrolet Equinox
Confirmed Service Customer
7/4/2025
Work was completed in a quality and timely manner. Service writer alerted me when car was ready for pickup.
7/6/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VIRGINIA BCH, VA
Jerry F|2025 Chevrolet Suburban
Confirmed Sales Customer
7/4/2025
Amazing service from the whole team. They really made the whole process easy.
Eddie McDaniel
7/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
VIRGINIA BEACH, VA
Marvin H|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/4/2025
I appreciate how the fellas took care of my vehicle. I am in over the road trucker and I had to do all of my business over the phone. Chris was very professional and handled everything beyond my expectations. I really appreciate that.
7/6/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
NORFOLK, VA
Samuel S|2018 Chevrolet Colorado
Confirmed Service Customer
7/7/2025
To slow
7/8/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
NORFOLK, VA
James L|2020 Chevrolet Equinox
Confirmed Service Customer
7/7/2025
Our appointment was at 9 am, we were there at 8:30 am, they never took our car back for oil change until around 10:30 or 11:00. It’s crazy to have to wait that long when you have appointment
7/8/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
VIRGINIA BCH, VA
William A|2012 Chevrolet Equinox
Confirmed Service Customer
7/7/2025
Kris Crite was awesome! He should be employee of the month.
7/8/2025
Our staff is committed to providing each of our clients with the best automotive experience. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Priority Chevrolet Greenbrier. We do hope we can be of assistance in the future. Take care!
NORFOLK, VA
Gayle P|2020 Chevrolet Equinox
Confirmed Service Customer
7/11/2025
I had a 9:45 am appt for an oil change. I arrived at 9:20 (I am ALWAYS early for any appointment), and the girl took my keys, put my name on a number sheet and game me the tear off for that number sheet. About 20 minutes later, a boy called me (he apparently called my name in the waiting room, but I didn’t hear him over all the noise around me) and verified that I was there for an oil change and an air filter. He told me the air filter would be $99! He never told me how long it would be and disappeared shortly after that encounter. At 11:15 I went to look at where I parked my car and it was STILL sitting there! I asked a blonde woman why my car was still in the parking area 1.5 hours later! She giggled and said they are over 2 hours behind and that there were still 3 cars in front of me! I told her to get me my keys and I was leaving!! Not ONE person in that office told me their name, and the lack of communication was absolutely insulting! I definitely plan to take my business elsewhere!! This is the 2nd car I have purchased from Priority Chevrolet, and have come to realize your priorities mean nothing anymore! Especially for your customers! I only wish I could give your service ZERO stars!
7/12/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VIRGINIA BCH, VA
Jose H|2017 Chevrolet Traverse
Confirmed Service Customer
7/14/2025
Very professional, pleasant and timely.
7/15/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
VIRGINIA BCH, VA
Kathy S|2023 Chevrolet Equinox
Confirmed Service Customer
7/7/2025
Got it back at a reasonable time and they did a awesome job
7/8/2025
Hi, we are so happy to read such a great review about Priority Chevrolet Greenbrier! Please let us know if there is anything else we can do for you; we are more than happy to help!
NORFOLK, VA
Karl L|2025 Chevrolet Colorado
Confirmed Sales Customer
7/8/2025
dealership sucked, took nothing off the truck and has proven that you will get shafted. It is better to go out of town NC or PA to but your vehicle.
James McPhearson
7/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BEACH, VA
Teresa F|2025 Chevrolet Trailblazer
Confirmed Service Customer
7/9/2025
Everything was done and on time
7/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Priority Chevrolet Greenbrier!
CHESAPEAKE, VA
Charles R|2007 Chevrolet Silverado
Confirmed Service Customer
7/9/2025
No confirmation email. Provided my information to sales agents. Very high price on maintenance.
7/10/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Gregory J|2020 Chevrolet Traverse
Confirmed Service Customer
7/11/2025
Wait time too long for a scheduled oil change.
7/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PORTSMOUTH, VA
Lisa O|2025 Chevrolet Equinox
Confirmed Service Customer
7/15/2025
Why have an appointment when you still have to wait 2 1/2 hours for an oil change
7/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PORTSMOUTH, VA
Serena S|2006 Chevrolet Cobalt
Confirmed Service Customer
7/17/2025
My car was in for inspection and passed.
7/18/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
VA BEACH, VA
James C|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/18/2025
I highly recommend James Mcphearson to anyone who's looking to purchase a vehicle. James made our purchase smooth from beginning to the end.
James McPhearson
7/19/2025
James will be thrilled to hear your kind words! Making your purchase experience smooth and stress-free is exactly what we strive for, and it's fantastic to know James delivered. Your recommendation means everything to us—especially when it comes from such a great experience, start to finish.
SUFFOLK, VA
Richard H|2021 Chevrolet Suburban
Confirmed Service Customer
7/14/2025
Fast and efficient. Had no issues getting my car dropped off. Service team kept me up to date with the service and got my vehicle back to me in a timely manner.
7/15/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
VIRGINIA BCH, VA
Margaret C|2023 Chevrolet Equinox
Confirmed Service Customer
7/15/2025
excellent professional service from the staff and my advisor Kimberly Meek
7/16/2025
We're so glad to hear Kimberly and our staff delivered excellent, professional service—just the way it should be! Whether it’s your first visit or your fiftieth, we’re committed to making each moment count. Thanks for letting us be part of your journey—hope we’ll see you again soon for another five-star experience.
CHESAPEAKE, VA
Robert T|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Great customer service. Waiting room clean, comfortable place to wait for service to be completed. Service completed quickly. Truck returned clean.
7/19/2025
We love hearing that your experience with us checked all the right boxes—from customer service to a clean waiting area to a freshly serviced (and clean!) truck. That’s the kind of attention to detail we strive for, because great care goes beyond just the repair—it’s the entire experience that counts.
CHESAPEAKE, VA
Gail H|2019 Chevrolet Colorado
Confirmed Service Customer
7/18/2025
My Appointment was on Tuesday at 9 am. They did not do anything until the night shift. They found some things they needed my permission to do, but nobody could send a message to me until after 9 am on Wednesday. I gave them my cell number, when my truck was done they called my home phone instead, I was not home. So by time I got message it was too late to pick it up. On Thursday my advisor was off so I had to wait for another advisor. All I heard all three days was we are short staffed. How do you run a night shift with no one to supervise or send a text, email, or call to get permission to do the work. Why schedule an appointment when you won't even start until half a day later. I used to like this dealership, not so much now
7/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
David W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Kimberely made sure the correct stuff was done to my truck in a very timely manner.
7/19/2025
Kimberely will be thrilled to hear your kind words! Her dedication to making sure everything is done correctly—and in a timely fashion—reflects exactly what we strive for. Precision with a personal touch is what keeps the wheels turning smoothly.
CHESAPEAKE, VA
Stephanie D|2016 Chevrolet Suburban
Confirmed Service Customer
7/21/2025
I had an appointment for an oil change at 9:30 am. I spent SIX hours at the dealership because I also asked for an inspection. Waiting six hours is ridiculous!! It makes NO SENSE having inspections as "first come, first served". Yet, if/when the vehicle gets rejected and has to be reinspected, it is by appointment only. Please do better. It has been like this for way too long.
7/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Marilyn M|2025 Chevrolet Trax
Confirmed Service Customer
7/18/2025
I was pretty upset when the engine light came on in my brand new car. Wes Williams called me right away and reassured me that he had my back and would make sure everything was taken care of. He was able to get my car in the next day and had a loaner car ready so I could get to work. When I arrived at the garage, I was greeted by a very friendly and professional group of people. They all assured me they would take good care of my car. Wes kept me updated on everything that was going on and answered all my questions right away. He was very professional and you can tell he takes his job very seriously. When my car was ready, my sweet consultant took time away from her job to come over and talk to me while I was waiting on the mechanic to get my car which made me feel special! Wes and his team made the whole experience a very good experience.
7/19/2025
Thank you for sharing such a thoughtful review. We understand how stressful a check engine light can be—especially on a brand-new car—and we’re so glad Wes and the team were able to turn that worry into a truly positive experience. From the loaner car to the updates and personal touches, it’s clear everyone went above and beyond for you. When care, communication, and compassion align, it transforms the unexpected into something genuinely reassuring.
MOYOCK, NC
Randall M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/21/2025
Dropped my truck off Friday afternoon around 2:30 for a Saturday morning appointment for oil change and tire rotation. Work was completed Friday evening, ahead of schedule. Couple concerns I have are 1. I received a call at 4:50 asking if I was going to pick my truck up. I informed the service advisor that I was unaware that my truck was ready for pickup. She informed me that she had called and left me a message at 12:30 that the work on my truck was complete and ready for pickup. This is concerning as I did not drop off my truck unt 2:30, two hours after the supposed call that my vehicle was ready for pickup. 2. When I dropped my truck off, it had 74328 mules on it. The new sticker in window advising mileage until next oil change had 76328 miles. This is only 2k miles until next oil change. I realize oil changes are every 5K miles and it’s a little concerning about the lack of attention to detail provided for something as simple as documenting correct mileage between oil changes
7/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Jeff D|2021 Chevrolet Tahoe
Confirmed Service Customer
7/21/2025
Friendly staff
7/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
VIRGINIA BCH, VA
Willis M|2016 Chevrolet Colorado
Confirmed Service Customer
7/21/2025
Service has improved but it still took 2 hours from my appointment time for oil change. Not pressured for anything extra.
7/22/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PORTSMOUTH, VA
Noah L|2024 Chevrolet Colorado
Confirmed Service Customer
7/21/2025
there is always a problems when i go for service i do not like this service department
7/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Patricia P|2024 Chevrolet Equinox
Confirmed Service Customer
7/21/2025
Priorities for Life is a great feature of the dealershp.
7/22/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHESAPEAKE, VA
Cecily F|2020 Chevrolet Equinox
Confirmed Service Customer
7/22/2025
As always, your Saturday morning service crew took great care of me. Thank you Kris for getting me in and out and communicating with me regarding immediate needs for my vehicle. Thank you to the other young man for apologizing for my initial wait in line and explaining the new procedures and processes taking place within the company. I promise to learn your name. Overall, always a wonderful and professional experience.
7/23/2025
What a wonderful review—thank you! We’re proud of Kris and the Saturday crew for taking care of you with attention and clarity, and we appreciate your understanding of the new processes. Next time, we know you’ll have that other young man’s name locked in! Until then, know that our care continues long after your key turns.
CHESAPEAKE, VA
Gregory G|2010 Chevrolet Silverado
Confirmed Service Customer
7/22/2025
Awesome customer service,helpful, very friendly etc
7/23/2025
Thank you so much for the glowing feedback! Friendly, helpful, and awesome customer service is exactly what we strive for—and we’re thrilled that’s how your visit felt. Here’s to keeping the good vibes rolling every time you stop by!
CHESAPEAKE, VA
Valerie C|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/22/2025
My husband had an appointment for 1030 am for an oil change. It took 4 hours forthwith oil change to be completed. I don't understand why, it seems like an appointment is meaningless
7/23/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SUFFOLK, VA
Edward R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/30/2025
My experience with personal was great. Truck was In the shop for a minute due to un foreseen issues, but it was a great outcome and appreciated the teams support.
7/31/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
VIRGINIA BCH, VA
Darby H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/25/2025
Fixed the problem and saved me a ton of money!
7/26/2025
Fixing the issue and saving you money? Now that’s what we call a good day at the shop. Thanks for trusting us with your vehicle—we’re always here to help you get the most out of every mile.
CHESAPEAKE, VA
Judith V|2024 Chevrolet Trailblazer
Confirmed Service Customer
7/26/2025
I have been to Priority before so I know where to go and my experience was great. But I overheard customers coming for the first time not knowing where to go. This happened to me my first time. When making an appointment it should be explained about the 2 service facilities and which one to go to for the service required.
7/27/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
NORFOLK, VA
Carold B|2020 Chevrolet Traverse
Confirmed Service Customer
7/28/2025
Good customer service. Work completed in a timely fashion.
7/30/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best wishes, Priority Chevrolet Greenbrier
CAPE CHARLES, VA
Troy L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/28/2025
Actually got my vehicle back sooner than expected. Quite a pleasant surprise.
7/29/2025
Hi, we are so happy to read such a great review about Priority Chevrolet Greenbrier! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again.
CURRITUCK, NC
Susan S|2015 Chevrolet Camaro
Confirmed Service Customer
7/28/2025
Always great service. I dropped off my car while I was out of town and it’s was ready before I came back. Kimberly and John C the technician were fantastic. I always know my Camaro is in good hands with them
7/29/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Priority Chevrolet Greenbrier. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
VIRGINIA BCH, VA
Michael B|2020 Chevrolet Trax
Confirmed Service Customer
7/29/2025
Kimberly handled a grumpy customer (me) quite well. Being short staffed is always difficult but she took care of my Trax and mad sure all service was done.
7/31/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
NORFOLK, VA
Paul L|2019 Chevrolet Equinox
Confirmed Service Customer
7/30/2025
Checken was very fast and friendly. Cindy was friendly and efficient. Oil change and tire rotation was completed in under two hours. Only gripe is the price of the tire rotation went up considerably and it is reaching the top end of cost to maintain the vehicle
7/31/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
Michael C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2025
I had an oil change appointment for 1030 I waited 4 hours for the vehicle to be serviced even with an appointment.
7/31/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VIRGINIA BCH, VA
Nathan E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2025
Best service ever
7/31/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
VIRGINIA BEACH, VA
Iretta H|2020 Chevrolet Trax
Confirmed Service Customer
7/30/2025
I bought my truck in for an oil change and tire rotation. The rotation did not happen. Your technician did not do it. It appears he may have change the oil. Which he didn't write the type of oil he used on the window sticker. Which makes me think he just topped it off. I can't be sure that was done. I tired so many times the next day to reach your express team and got no one. No return calls or texts. I finally spoke with someone. She ask how did I know they didn't do my tires. Because they were marked by my boyfriend. So, she asked me to bring it back. In which I was going to anyway. Look, I have spent so much money with you all. I shouldn't have to receive this treatment. No one should. I hope in the future your service gets better.
7/31/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VA BEACH, VA
Michael H|2023 Chevrolet Colorado
Confirmed Service Customer
7/30/2025
Cindy Herrell Service Advisor has excellent customer service attitude which ensures all requested repairs are accomplished while maintaining promised delivery date. Minor issue was discovered post delivery but prompt attention corrected the issue and little to no delay to getting me back on the road. Overall excellent and I will continue to be a repeat customer with excellent service which Cindy provides and see her sharing her knowledge, skills and abilities with others like Hunter to which shows the longevity for superior service will continue into the future which will bring me back and share with family and friends to use Greenbrier Priority Chevrolet for their service needs.
7/31/2025
Thank you for your kind words! We’re happy to hear that Cindy provided you with excellent service and that your experience was positive. We appreciate your continued loyalty and look forward to serving you again.
GATES, NC
Sylvester W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
8/3/2025
Communication is so important. I was able to talk directly with the service manager and everything was great. I was able to get a rental car when I needed it and didn't have to come out of my pocket for transportation while my vehicle was in for service.
8/5/2025
Wow, we're glad you had such a wonderful experience with us! Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Priority Chevrolet Greenbrier
CHESAPEAKE, VA
Earl C|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/30/2025
The efficiency along with the phone updates were amazing.
7/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BCH, VA
Carl F|2022 Chevrolet Traverse
Confirmed Service Customer
7/31/2025
Robert great customer service
8/1/2025
Thanks for recognizing Robert! Great customer service is all about presence, attention, and consistency—and he brings all three to the table, every time.
VIRGINIA BCH, VA
Michael S|2018 Chevrolet Malibu
Confirmed Service Customer
8/1/2025
Robert Morales is the best thing that ever happened to your service department. He is always friendly, professional, kind, and explains everything so I can understand what is going on with the vehicle. It's so nice going in and knowing I wont get scammed into doing more to the car than needed. I trust him to let me know what needs to be done and what can be held off until the next visit. He always answers my questions and makes me feel like I'm a VIP customer. I will also say that everytime I walk in to the "garage" I see employees working and smiling. There is a good "vibe" in the room. And it is always clean and looking nice. Please keep up the good work. We take a car to southern Kia and I have the complete opposite experience. I always stress when we take out Kia there.
8/2/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
David H|2009 Chevrolet Malibu
Confirmed Service Customer
8/1/2025
I did not have my vehicle serviced in July there. Your information is faulty, as is the need to schedule 3 to 4 weeks for something simple as state inspection which would have been a week expired by then.
8/4/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PORTSMOUTH, VA
Maria F|2020 Chevrolet Trax
Confirmed Service Customer
8/1/2025
Excellent work
8/2/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
VIRGINIA BCH, VA
Dylan E|2007 Chevrolet Silverado
Confirmed Service Customer
8/9/2025
It sucked, bad customer service, poor communication and slow to do work even when an appointment was made
8/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Tiffany B|2019 GMC 1500 Sierra
Confirmed Service Customer
8/10/2025
Took a long time to get my service done, cold and empty coffee containers in the snack machine area. For an over 4 hour wait, the waiting area was not inviting.
8/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Wilma T|2016 Chevrolet Equinox
Confirmed Service Customer
8/5/2025
Good service. Cindy is the BEST!
8/6/2025
We’re thrilled to hear you received great service — and Cindy will be over the moon to know she’s earned “BEST” status in your eyes! Your praise shines a spotlight on the kind of care we always aim to provide, and Cindy leads the way with excellence.
VIRGINIA BCH, VA
Adam G|2016 Chevrolet Corvette
Confirmed Service Customer
8/11/2025
Great personal tech John corvette is the best only one that work on my vette over the last 10 years
8/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
VIRGINIA BCH, VA
Eddie B|2019 Chevrolet Impala
Confirmed Service Customer
8/12/2025
Went in for a routine oil change and recommended transmission flush. Courteous and friendly staff. Had an 8'oclock appointment Service was fast.
8/13/2025
Thank you for trusting us with your routine maintenance! We’re thrilled our staff made your visit courteous and enjoyable, and that your service was fast and on schedule. It’s always our goal to keep your experience smooth from start to finish, and we look forward to welcoming you back for your next visit—please don’t hesitate to reach out if there’s anything additional we can do for you.
NORFOLK, VA
Erica J|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/12/2025
Outstanding service
8/13/2025
Thank you for recognizing our service team! Outstanding service is what we strive for every day, and it’s great to hear that we hit the mark for you. We’re always here for you anytime you need us!
chesapeake, VA
Logan W M|2016 Chevrolet Colorado
Confirmed Service Customer
8/12/2025
We were offered several services that if our history was checked we’re definitely not needed. We had transmission REPLACED by Priority 5000 miles ago and flush was suggested. Before suggested history should be reviewed
8/13/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Joseph S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/13/2025
When a customer calls for an oil change Let them know where to take the car. Same for a state inspection
8/14/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Christopher B|2025 Chevrolet Traverse
Confirmed Sales Customer
8/14/2025
Had an easy smooth transaction with buying our vehicle. Monty and Vince were great to work with.
LAMONT WILLIAMS
8/16/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Christopher! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Patricia O|2024 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Friendly and accommodating staff. Made my visit quick and easy
8/12/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Latishia E|2025 Chevrolet Traverse
Confirmed Service Customer
8/11/2025
I had a scheduled oil change appointment at 10:00 AM and did not leave until almost 2:00 PM for just a simple oil change. This wasn’t even in the main service center; it was in the quick service area, which offered no coffee, TVs, or anything to make the wait more comfortable. After about two hours of waiting with no updates, I walked over to the main service center just to have somewhere to sit. When I went back to check on my car, they told me it still wasn’t ready. Four hours for a scheduled oil change is completely unacceptable. This experience felt like a whole day wasted and left me very dissatisfied.
8/12/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
MOYOCK, NC
Edgar C|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/13/2025
Brought my car into Priority Chevrolet Express Service for tire repair and the staff were very courteous, attentive and professional. They took care of my car and the expeirence was satisfactory. Kudo's to the Manager and staff of Priority Chevrolet Express Service.
8/14/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
VIRGINIA BCH, VA
Edward P|2000 Chevrolet Silverado 1500
Confirmed Service Customer
8/13/2025
Excellent as always. Have been using your service department since 2007.
8/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CHESAPEAKE, VA
Christopher P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/14/2025
Horrible experiences at the Service Center. Service manager refused to put dash panel back on....stating that I must have took it off bc "they wouldn't have went through there." When I picked up my truck after service...the electronic panel on dash was removed. I wouldn't have opened that myself nor have to. Purchased a 50k truck...and they wouldn't put a $5 piece back on for me. Smh They basically call customers liars to their face.
8/18/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
NORFOLK, VA
Glenn A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/14/2025
properly diagnosed an ongoing issue with transmission shudder
8/16/2025
Hi there, thank you so much for your positive comments about Priority Chevrolet Greenbrier! If you're ever in need of more help, please let us know!
VIRGINIA BCH, VA
Julius H|2010 Chevrolet Impala
Confirmed Service Customer
8/16/2025
IT was quick and the service was good.
8/17/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
AULANDER, NC
Sabrina V|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/16/2025
I got brand new tires put on and brand new tire sensors put in. Now one of the tire sensors isn’t even reading the tire pressure at all. The other 3 are reading but it was reading before I got them replaced and now it’s not reading at all.
8/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Ashley W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/16/2025
9:45 appointment for an oil change and was not completed until 1:30. Very poor service
8/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PORTSMOUTH, VA
Angelo H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/16/2025
Mr West is super mechanic and professional
8/17/2025
Thank you for your kind comments about our staff! We hope to be of service to you again in the future. Take care!
CHESAPEAKE, VA
Lucas G|2021 Chevrolet Equinox
Confirmed Service Customer
8/16/2025
Another good experience. Kimberly my service advisor was great. She kept me informed early and often.
8/17/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
NORFOLK, VA
Candi S|2023 Chevrolet Tahoe
Confirmed Service Customer
8/18/2025
Ms. Kimberly in the service Dept. was amazing as always. Very professional and always updating with the status of my vehicle in service. Can't ask for better customer service than that!
8/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BCH, VA
Donald M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Experience was excellent and everything was done in the expected time frame
8/20/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHESAPEAKE, VA
Fredrick Y|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
I had one of the best experiences on Friday, August 15, 2025 when I came in for an oil change. I was expecting to be told that I would have to wait a long time before they would get to my vehicle. I went to the wrong service area on property because it looked as if they had changed the express service area because of all of the trucks parked in front of the area and the advertising on the building. When I approached the express service area I asked the young man where to park and as he was explaining where I was short with him and drove to the other side of the building because the area was full of trucks. I came in and the young lady asked what my needs were and took care of me along with the other customers with no resistance. The longer I sat the more I thought about my effect on the young man’s day and I felt bad as he wasn’t having a good morning, but he did his job well anyway. When my truck was ready the young lady brought me my keys and and my paperwork. As I was leaving I complimented his work and he was appreciative of that. I apologized for being short with him earlier and he was appreciative again. They made my day because I appreciated how they were talking care of me and everyone else. That crew is to be commended for their hard work and the service effort that they have given.
8/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Janine R|2022 Chevrolet Equinox
Confirmed Service Customer
8/17/2025
2022 Equinox would not start. We had it towed to Priority Chevrolet. We talked to Kimberly Meek a Service Consultant. Kimberly was very helpful and listened to our story and eased our anxiety. The next day she called and told us the car was being checked out. and she would call us about the results. three days later she called and told us the car was ready and covered under warranty. Thank Kimberly for all your help and easing our frustration.
8/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
NEWPORT NEWS, VA
Michael B|2020 Chevrolet Equinox
Confirmed Service Customer
8/18/2025
I had a 10:45 appointment at the Express service , it was 12:15 before they took the vehicle back to the service area . I don't think they should advertise Express Service unless it is truly there. This is the 2nd time i have experienced this with your dealership. Same excuse every time .. Almost looks like you are discouraging the free oil change service hoping customers will realize their time is worth money too.
8/20/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Steven N|2007 Chevrolet Silverado
Confirmed Service Customer
8/18/2025
Went in for an oil change and tire rotation. The service person asking questions like I'm new there. Ask him about the warranty on my engine and what service I'm on. He told me That Priority Chevrolet don't do that anymore. I bought my truck in 2007 brand new, and I never felt like I been disrespected like I felt 8/16/2025. This used to be an outstanding dealership, but now I don't feel that way at all.
8/20/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
NORFOLK, VA
Arnold C|2020 Chevrolet Equinox
Confirmed Service Customer
8/18/2025
Was very surprised when my husband arrived home and we were charged for an oil change! We have the Priority For Life package and oil changes are free. Currently waiting for a phone call from someone in the Priority office to fix this issue!
8/20/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Pernell T|2017 Chevrolet Colorado
Confirmed Service Customer
8/19/2025
Very good experience
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ELIZABETH CTY, NC
Richard G|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2025
My husband and I had an appt to drop off our 2015 Chevy Silverado to Priority Chevrolet on Monday August 4th at 9:15. We actually dropped it off the Friday before and talked to Kimberly Meek. The truck had some problems with shutting off while driving and electrical problems. It was our 1st time there. There was no communication for 5 straight days. Not a word. I emailed and texted Kimberly but received nothing. So, we drove there to check on our vehicle. She gave us a lot of excuses, but the bottom line is.......she should have let us know SOMETHING even if it was a delay, short staffed, people out sick, etc. This is my husband's main vehicle, and he was lost without it. Once we got there, she advised it was the cable from the starter to the battery, and it would be a few more days. Seriously! Unacceptable. She sent me a list, trying to upsell us on other things to fix on the vehicle. It was about $3,500.00. Hahah! We did not NEED any of those things, oil change, spark plugs and wires, etc. My husband does all of that.......we will not be going back to this dealership. We were hoping to find a place to bring our Silverado incase my husband could not fix it, but it will NOT be Priority Chevrolet on Military Highway in Chesapeake, Va. I will advise my friends and family not to go there.
8/21/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEKE, VA
John C|2019 Chevrolet Impala
Confirmed Service Customer
8/20/2025
Great experience
8/22/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ELIZABETH CTY, NC
Tammy K|2021 Chevrolet Traverse
Confirmed Service Customer
8/20/2025
I had an 8:15am appointment and my vehicle wasn’t looked at until after 2pm. I called several times and couldn’t reach anyone to discuss. Everytime I have an appointment, it’s impossible to reach anyone at the
8/22/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
William W|2017 Chevrolet Traverse
Confirmed Service Customer
8/20/2025
You can call me at +1**** and I will tell you the whole story to much to type.
8/26/2025
Our team has acknowledged this review.
VIRGINIA BCH, VA
David C|2018 Chevrolet Colorado
Confirmed Service Customer
8/20/2025
Wes Williams was very helpful and proactive. Kimbery Meeks communicated effectively and was pleasant to work with.
8/22/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BCH, VA
Paul D|2022 Chevrolet Tahoe
Confirmed Service Customer
8/20/2025
Kimberly Meek is wonderful to work with. She does her best to please and make sure the customers are treated fairly and honestly. With that being said, Priority Chevrolet has changed since under new ownership. You definitely do not get that personalized warm service that was once offered. I would discourage anyone from buying a vehicle from Priority.
8/22/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
NORFOLK, VA
John B|2019 Chevrolet Corvette
Confirmed Service Customer
8/21/2025
Kimberly Meek was very helpful and professional. I appreciate her willingness to answer questions about my car.
8/22/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Lenwood S|2015 Chevrolet Tahoe
Confirmed Service Customer
8/22/2025
When I made my appointment for my oil change, I was not told which side to go on and I went on the other side, which I stayed in line for 20 minutes before they told me I had to go over to the other side to get my oil changed I did not know you had an express oil chain section.
8/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Kamonchanok T|2017 Chevrolet Trax
Confirmed Service Customer
8/23/2025
-
8/24/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
VIRGINIA BCH, VA
Donna S|2025 Chevrolet Trax
Confirmed Sales Customer
8/24/2025
Customer service A+
John Butler
8/25/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Priority Chevrolet Greenbrier
ELIZABETH CITY, NC
Scott S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/25/2025
Great sep
8/26/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHESAPEAKE, VA
Michele H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/25/2025
I had appointment scheduled for 8:45 am & didnt pick vehicle up until next day at 8am. Why did I have an appointment? It shouldn’t have taken until next day to get done.
8/26/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
NORFOLK, VA
Cristie H|2025 Chevrolet Trax
Confirmed Sales Customer
8/21/2025
John Butler was awesome!! He listened to what we wanted and delivered excellent customer service!!
John Butler
8/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Priority Chevrolet Greenbrier! We sincerely value your business and look forward to your next visit. Take care!
SUFFOLK, VA
Frontis C|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/21/2025
My truck runs great after the service work was completed. I did have to leave it at the dealership 34 days until Wes begin helping me. He got the work completed at a very reasonable price. He communicated with me as to what was going on and when the work would be completed. . I can’t thank Wes enough for his help. He made the process a good one
8/22/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
CHESAPEAKE, VA
Brian K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
This has to be the worst maintenance experience I have had in 40 years of care ownership. During the week of July 6th, 2025, the check engine light on my 2022 Chevrolet Silverado 1500 LT came on with the following notice on the truck display window "Please drive carefully, low acceleration". The check engine light went out and stopped displaying the message a couple days later, only to come back on again. I made an appointment for July 17, 2025 with Kimberly Meek at Priority Chevrolet. When I arrived for my appointment, I was advised by Kimberly that I would have to leave my vehicle for 2 weeks with no loaner car available. I could not be without my truck for 2 weeks so she made me another appointment for Jul 28th, 2025 to cut down on the wait time. On Jul 28, Kendell Browne checked my vehicle in, I received a text message with a link to check the status, an ability to reply with a text message, and a phone number to call for updates. one week passed with no updates on my vehicle. After 6 unanswered text messages, 3 un-returned phone calls, and not status change on the link provided (Status remained on inspection in progress), I figured that I would need to check on the status in person. On Aug 6th, I went to speak with Assistant Service Manager. After speaking with Billy Harrell, he assured me that he would get back in touch with me after he checked with the Service Consultant and the Technician who were both unavailable. Billy gave me his business card with his email and phone number. On Aug 8th, after 2 unanswered emails and 2 unreturned phone calls to Billy Harrell in which messages were left, I went back again to Priority to speak with my Service Consultant, Kimberly. Kimberly was unaware of the status of my truck However, she did find a technician who told me that there was a service advisory notice stating that the truck needed a computer update which should correct my problem and if not, I would need to make another appointment. They did an oil change along with completing the computer update but advised of further maintenance that should be completed. Kimberly sent me another link to approve which services I would like to have done and notified me, that once I approve the maintenance, they would do the service (s) and the truck would be ready Saturday, Aug 9th.Just shy of the 2 weeks that I was trying to avoid. I only approved the transmission service since the truck seemed to have trouble shifting. Saturday came with no call, email, text, or updated status. I called Monday Aug, 11, got a voice mail to leave a message. I left a message however, no call was returned. On Tuesday, Aug 12th, I called again, I got a voice mail to leave a message. I left a message however, again, no call was returned. Also no updates of any kind were received about my truck. On Wednesday, Aug 13th, I once again went to Priority to speak with Kimberly. Kimberly advised me that she was no longer my Service Consultant and directed me to speak with Kendell for the status of my truck. After waiting for over an hour, Kendell advised me that he could not find the ticket or my truck's key fob. I could not wait any longer due to other commitments and had to leave. Kendell advised me that would work better and would give him more time to locate the service ticket and key fob. He also said he would call me the next day, Thursday Aug 14th. On Thursday, I did not get a call by noon so I called Kendell. Kendell advised me that he still had not found the service ticket or my key fob but was still looking and would call me when it is found. On Friday Aug 15th, I went to Priority Service department with my spare key determined not to leave without my truck. Here is what happened: They gave me my truck back, charged me $281 for the computer update and diagnostic. (I assumed since the problem was with the computer and that there was a service advisory telling them to do the update, I would not be charged for the diagnostic or the update for that matter). They did not do the transmission service which causes me to suspect that they lost the key fob on Friday Aug 8th and was avoiding me. I left with my truck after receiving a very nice $15 discount (sarcasm, not nice at all, it should have been free) for all my troubles, and the promise that they would continue to look for my key fob. If my Key fob is not found, they would order me a new key fob. In summary, my truck was at Priority for just shy of 3 weeks, it cost me $281, I'm not sure if the problem is fixed, and I have no spare key fob. Today is Friday Aug 22nd, I have received no communication from Priority about the status of finding my key fob or ordering a new one. I am so disgusted with the service that I received from Priority Chevrolet that I am planning on buying a new Truck(not Chevrolet or from Priority) the next time the truck needs service in order to avoid all the headaches and stress.
9/3/2025
Our team has acknowledged this review.
VIRGINIA BCH, VA
Charlotte L|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/22/2025
To have an oil change and tire rotation and keep the vehicle 24 hrs is ridiculous
8/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Cressette P|2025 Chevrolet Trax
Confirmed Service Customer
8/23/2025
I had an appointment for 8:45 did leave until about 1:00 or 2:00, first i waited in line at the service department then they sent me to express, but everybody was nice just confused.
8/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BCH, VA
James K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/25/2025
I dropped off my 2022 Chevrolet Silverado truck the night before an 8:45 am scheduled appointment on a Monday in August of 2025 at Priority Chevrolet Greenbrier for Inspection, oil change and tire rotation. At 2:00p.m. on Monday afternoon, I received an email stating the truck failed inspection because the left rear seat belt retractor unit needed to be installed properly. The E-Mail had a Video of the condition but was very poor quality. After gaining clearance to enter their shop to see my vehicle, the bracket was above the seat and the bolt was screwed in the floor about 2 turns. This seat belt condition of being unbolted from the chassis did not exist before dropping this vehicle off. This fastener is about 10mm diameter and 40 mm long and located under the rear seat designed for storage. Passengers in the back seat would have noticed this when they installed their seat belt. In order for me to receive a valid Va state inspection sticker, it was going to cost me over $100.00. This vehicle has only been serviced at this dealership since it was purchased new. The extended warranty was also purchased. After discussing options for this to be corrected, the service advisor discussed this with the General Manager and told us they would try to cover this under warranty. This is suspicious, putting in a claim that they caused. After signing a warranty claim paper that I could not have a copy of, we were leaving the dealership with a valid Va State inspection sticker installed very unprofessionally at 5:00pm. I had another sticker adjacent to the Virginia State inspection sticker that was destroyed during the install of the new sticker. I will have to replace that permit at my cost. I am very disappointed in the way they handled this problem that didn’t exist until they started working on it. All safety inspections had been OK from the factory Quality inspections and this dealership up to this point. What changed? The seat belt didn’t unscrew itself from the chassis of the vehicle.
8/29/2025
Our team has acknowledged this review.
SUFFOLK, VA
Bernadette G|2013 Chevrolet Malibu
Confirmed Service Customer
8/25/2025
Couteous and finish my vehicle in good time
8/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
NORFOLK, VA
Megan V|2024 Chevrolet Suburban 1500
Confirmed Service Customer
8/25/2025
We had an 11 o’clock appointment for an oil change, part of the free program that was part of purchasing our vehicle. After sitting there for 45 minutes the other customers in the waiting room started to chat, that was when I learned that one customer had already been sitting there since 9am for an oil change. At 11:45. I approach the desk and explained to them that we had an appointment at CHKD hospital and that I would need a loaner so that I could go to my appointment and come back. Without reaching out to anybody that might be able to solve our issue I was told that wasn’t an option. I asked him to please ask his supervisor if there was a way to help, after some discussion he passed me over to the women that was running the service department and she finally reached out to her supervisor. Over the phone we we told he was unable to help us. I asked if I could speak to a manager from the sales department and was told they were all in a meeting. After finally speaking with about five different employees, not a single one was able, or willing to help us solve our issue. In the past five years we have purchased a truck, a Tahoe and two Suburbans. We have traveled 3 hours and passed 2 other Chevrolet dealerships that would have been more convenient to work with because we have always been very satisfied with our experience in the sales department. Your service department is destroying the relationship with your clients. After our last service experience we will not be returning to purchase another vehicle.
8/28/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BUXTON, NC
Samuel S|2018 Chevrolet Colorado
Confirmed Service Customer
8/25/2025
I’m so glad that I came to your company priority. Chevrolet !!My service man kindel was excellent and fixed everything that I needed!!I would give him a 10 in professional and friendly company
8/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
NORFOLK, VA
Amy K|2022 Chevrolet Trailblazer
Confirmed Service Customer
8/26/2025
I called and texted the whole 7days y’all had my car and never got a response or no one could tell me what was going on about my car. Kimberly texted me three times that whole week and answered my calls twice. Left messages for supervisor to call me and no response from him either. My car didn’t even get looked at until day day 4. This was the most ridiculous and worst experience I ever had with this company. Was not happy at all.
8/27/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Elizabeth V|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
8/27/2025
As soon as I arrive, there was a rep to assist me, my car was taken out immediately, and I was out within an hour hour and a half. Very grateful will recommend.
8/28/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
VIRGINIA BCH, VA
Alan F|2016 Chevrolet Equinox
Confirmed Service Customer
8/27/2025
You're service department is horrible and you continue to lose our business, approximately up to $12,000 right now. I was previously sent a report saying I needed tires, wiper blades and something else (Chris). The express department did a multi point inspection and found nothing wrong whatsoever. Express did okay. There was only a mechanic there when I got there. A service representative showed up maybe a half hour later. Your service department is reverting back to how it was years ago: rip off and bad service.
8/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
NORFOLK, VA
Kenneth T|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/27/2025
Fast service and friendly staff
8/28/2025
Hi, thank you for taking the time to leave a review for us at Priority Chevrolet Greenbrier! We're looking forward to your next visit!
VIRGINIA BCH, VA
Matthew M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/1/2025
The priority Chevy team were excellent to deal with. Very knowledgeable and helpful in our buying process. Our family loves our new suburban and Silverado. I would highly recommend this dealership. A special thanks to Brandon, Garrett, and Eddie for all their help.
Eddie McDaniel
9/2/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
MOYOCK, NC
Lloyd H|2015 Chevrolet Equinox
Confirmed Service Customer
9/1/2025
Great
9/2/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHESAPEAKE, VA
Ronald R|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/2/2025
Very friendly and explained everything in detail
9/3/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHESAPEAKE, VA
Ralph R|2021 Chevrolet Trailblazer
Confirmed Service Customer
9/2/2025
Definitely not impressed with Priority Chevrolet Service Department. I made a service appointment for my car regarding two issues. The car was dropped off 8/21/25 for a 9AM appointment on 8/22/25, both issues were explained when I made the appointment and on the drop off ticket. I received a text the morning of 8/22 stating my car was being looked at and a link to check the status. When I hadn't heard anything, approx. 3 PM 8/22, I checked the link and it was no longer available. I called the service department and was transferred to a Service Team which went to voicemail. After NUMEROUS calls, I finally reached the Service Team Rep and was told my car wouldn't be looked at until the following TUE (8/26) or WED (8/27) as that is when the appropriate service tech was available to look at it, totally UNSAT. When asked if I could pick the car up and bring it back on TUE I was told yes but then I go to the bottom of the list and start the process all over, again, totally UNSAT.
9/3/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Montrell B|2021 Chevrolet Trailblazer
Confirmed Service Customer
9/7/2025
It was quick and easy process there
9/8/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PORTSMOUTH, VA
Darrell M|2025 Chevrolet Suburban 1500
Confirmed Service Customer
9/10/2025
Service was outstanding!
9/11/2025
Wow, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
VIRGINIA BEACH, VA
Edward B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/10/2025
Everything went well. AWSOME people to work with
9/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again.
CHESAPEAKE, VA
George C|2021 Chevrolet Tahoe
Confirmed Service Customer
9/10/2025
Not the best! First, I get there at my appointment time and am told to expedite things from maybe 5 hours to 2 or 3, to go to Express Service. I'm given directions to get them but get confused, looking for a service department. The directions could have been more detailed, "go into the the door on the corner of the building" I get there and there is some confusion as to how and who to check in with. A young man does walk in and checks me in. I provided my phone number in the process and tell them I would go to the main building waiting room and wait there. Here is my biggest issue: I check in about 1030 and about 4.5 hours later, around 3pm, I decide to go back to the Express area and ask about the status of my vehicle. (I am a real estate agent so I had plenty of work to do. Your wifi is good). Once I get there the young lady goes to another booth and gets my packet and tells me I'm done. I pay with cash and get my keys about 315pm or so. Once I get my vehicle back, I look over the worksheet provided me and see that my vehicle was reported as service complete about 215pm or so...That means that it was ready almost an hour before and no one came over to inform me that it was done. That's not good service and respectful of my time. Fortunately I work from my laptop. Last not-so-good experience: I got a text or email that eluding to the question of how did I pay for my oil change because "they could not find my receipt" or where I had paid....Not good! You all have some processes and systems to fix and put in place. I am not sure if you are exceptionally short of mechanics or service managers but it was not a good experience. I come all the way from Suffolk because the Suffolk Chevy dealer provided me even worst experience including showing a lack of integrity in making false accusations against me portraying me as a demanding, unreasonable customer after taking 7 weeks to fix my Tahoe, the same one I bought to you...Unfortunately, for me Customer Service is what it use to be... And, finally, I am a 32 year Army Vet that served as a logistician, where all I did was provide services, including maintenance services, and supplies to other Army and joint service customers.
9/11/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SUFFOLK, VA
Kelvin W|2025 Chevrolet Corvette
Confirmed Service Customer
8/31/2025
Always a great experience at Priority
9/1/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
CHESAPEAKE, VA
Timothy V|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
9/8/2025
4hour bad
9/9/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Pamala C|2025 Chevrolet Trax
Confirmed Service Customer
9/8/2025
Issue with waiting after I scheduled my appointment a couple months ahead of time, was told it would take the rest of the day, and I couldnt wait that there is only a number that is allowed to wait, but all came down I was told it would be done with in 3 hours I still dont understand that one.
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Jordan F|2025 Chevrolet Traverse
Confirmed Service Customer
9/9/2025
Fast, friendly and very helpful.
9/10/2025
Hi, we are so happy to read such a great review about Priority Chevrolet Greenbrier! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
CHESAPEAKE, VA
Eugene Y|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/12/2025
Work was completed in a timely matter but poor communication about when my vehicle was completed and ready for pickup
9/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Medina B|2016 Chevrolet Malibu Limited
Confirmed Service Customer
9/12/2025
Service was fast. Kendall was helpful.
9/13/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
PORTSMOUTH, VA
Zachary W|2023 Chevrolet Trailblazer
Confirmed Service Customer
9/14/2025
Great!
9/15/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
MOYOCK, NC
William K|2017 Chevrolet Impala
Confirmed Service Customer
9/14/2025
The maintenance service was great, but no one returns phone calls there. We called 6 times to find out the status of our car repair and if it was ready, but no one returned our calls. We had to actually drive down there to see if the car was done. If it had not been done, we would have made a wasted trip. I am really angry about this because we had this same experience with another car we had in your garage recently. We are angry enough that we will be looking at other dealerships to buy our next truck from. When I mention this at the service desk, they tell me "we didn't get the message". Well then, fix your system, because this happens every. single.time we call.
9/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Inda W|2012 Chevrolet Equinox
Confirmed Service Customer
9/11/2025
This team has always been great for me.
9/12/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHESAPEAKE, VA
Joseph C|2024 Chevrolet Tahoe
Confirmed Service Customer
9/12/2025
Brought my vehicle in for inspection and annual oil change. It was time to rotate my tires and I thought I had that covered in my warranty that I purchased when I bought my vehicle last year. My adviser informed me it would cost and additional 65.00 dollars for that service so I declined having it done until I have a chance to check on my bumper to bumper warranty.
9/13/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
SUFFOLK, VA
Donna S|2022 Chevrolet Traverse
Confirmed Service Customer
9/12/2025
Dropped off on 9/2/2025 for a 745 am appointment for an oil change, state inspection and check engine light being on. After calling and messaging multiple times to no avail, I finally received a call around 5pm. I was informed nothing had been done to my Traverse because they didn’t have time to look at it. I was told they would take care of it first thing in the morning it still took till around 4 pm. Not working on the vehicle on a scheduled appointment is unacceptable. In the future I will avoid going to Priority Chevrolet for service and or purchasing a vehicle. Since the ownership of Priority Chevrolet changed, Priority Chevrolet is Horrible.
9/13/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Derrick M|2018 Chevrolet Traverse
Confirmed Service Customer
9/14/2025
Kimberly in the Express Service Department was very professional and courteous.
9/15/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESPEAKE, VA
Cameryn B|2019 Buick Encore
Confirmed Service Customer
9/15/2025
Was great
9/16/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
CHESAPEAKE, VA
Jesse M|2026 Chevrolet Colorado
Confirmed Sales Customer
9/15/2025
Stevon was the best! If I could give him 100 stars I would do so. He knew exactly what to do and managed to get us in a brand-new truck and out the door in less than 2 hours. It was the best car buying experience I have ever had! PRIORITY ALL THE WAY!
Stevon Armstead
9/16/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Jesse! We are always more than happy to assist you if anything else comes up. Take care!
MELFA, VA
Steve P|2015 GMC Acadia
Confirmed Service Customer
9/15/2025
Got an oil change and state inspection. Wasn’t ask to do a lot unneeded work like some dealership
9/16/2025
Hi there, thank you for taking the time to leave a review for us at Priority Chevrolet Greenbrier. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
CHESAPEAKE, VA
Monte D|2018 Chevrolet Equinox
Confirmed Service Customer
9/15/2025
Everyone very professional and helpful.
9/16/2025
Hi there, thank you for taking the time to leave a review for us at Priority Chevrolet Greenbrier. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
CHESAPEAKE, VA
Lateshia B|2016 Chevrolet Malibu Limited
Confirmed Service Customer
9/16/2025
👍🏾👍🏾👍🏾
9/17/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
VIRGINIA BCH, VA
Richard H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/16/2025
I never received a call that my vehicle was ready for pickup following a 7:30 am drop off for routine maintenance. After multiple attempts to get a hold of a service tech the following day to get a status, it was not until the service manager called me that I got an update on my vehicle.
9/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Johnny D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/16/2025
The oil and filter change was great. I did ask for a courtesy car wash and did not get it. When I got back in my vehicle the seat was all the way down and the stereo was turned way up. When I left the vehicle the seat was up and I turned off the stereo. I had an appointment and dropped of vehicle night before, was not told it needed to go to Express Service and I had to pick it up at Express. I was dropped off at Service, and picked it up at Express, someone could have told me I needed to pick up at Express.
9/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Bill C|2019 Chevrolet Impala
Confirmed Service Customer
9/16/2025
Took car in to have service. Told I would have to leave it for 3 days.
9/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Thomas S|2001 Chevrolet Impala
Confirmed Service Customer
9/15/2025
State Inspectiom.
9/16/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
NORFOLK, VA
Jody D|2024 Chevrolet Silverado EV
Confirmed Service Customer
9/15/2025
I was not very happy about my service. The service writer really only answered when I asked questions and I had to constantly badger about getting my truck finished. I realize it was an issue they had never seen before. I literally handed the bulletin with the procedure code listed for the issue I was having when the ticket was written up. I had to follow up each day just to make sure that it got accomplished. The service team was more concerned with recalls that were important but not the reason I was bringing the truck in. Ultimately, after 4 days the truck was reprogrammed and was given back to me. I am satisfied with the repair but I am leary of bringing the truck back.
9/16/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CHESAPEAKE, VA
Katy K|2025 Chevrolet Trax
Confirmed Service Customer
9/16/2025
Customer service was excellent. I did have a longer wait time, at first, but once my car was taken back to the shop, it was a quick in and out. The waiting room was clean and again, Jordan and all the workers in the shop were great, very nice and accommodating. My experience at Priority Chevy, compared to previous experiences at Southern GMC Buick, were beyond everything I could ask for. I’m so glad I chose Priority Chevrolet to purchase my car and to maintain it. Keep up the great work!
9/17/2025
We’re grateful for your thoughtful review! It’s great to know Jordan and the shop team made your experience so positive, even with the initial wait. We’re thrilled that Priority Chevrolet Greenbrier stood out compared to your past dealership experiences, and we’ll keep working to give you service that goes beyond expectations every time.
CHESAPEAKE, VA
James C|2015 Chevrolet Equinox
Confirmed Service Customer
9/16/2025
Work completed time frame
9/17/2025
Thank you for your feedback! It’s great to know your work was completed within the promised time frame. We’ll be here to keep everything on schedule and stress-free on your next visit too.
CHESAPEAKE, VA
Reynaldo C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/19/2025
the time of my appointment was 12:15 but the work did not start until almost 2:00 but anyway the service is good Thanks
9/20/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SUFFOLK, VA
Charles G|2011 Chevrolet Avalanche
Confirmed Service Customer
9/19/2025
All the Priority personnel was top notch!
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SUFFOLK, VA
John N|2023 Chevrolet Colorado
Confirmed Service Customer
9/17/2025
Not good. Made an appointment for 10:45 had to wait several hours before they even looked at my truck. They couldn’t find the wheel lock key and told me it would cost $800 plus to chip off the lug nut. Took it back to the dealer I bought it from and the wheel lock key was in the compartment with the tire tools. Told me they looked in every nook and cranny to find it. Guess they were not familiar with chevy trucks.
9/18/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
EDENTON, NC
Timothy S|2023 Chevrolet Tahoe
Confirmed Service Customer
9/18/2025
My service rep Hunter was a true professional and kept me updated through out the service process.
9/19/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESAPEAKE, VA
Janice D|2012 Chevrolet Impala
Confirmed Service Customer
9/18/2025
The work I requested was performed. My service advisor provided excellent service. HOWEVER, after my tires were rotated, the mechanic did not correctly set the tire pressures. The correct pressure is 35; the pressures were reading 29 and 30. This frequently happens at this dealership, even though I once discussed it with the service manager. I have been a customer for nearly 30 years. P.S. I was disappointed to learn the courtesy transportation has been discontinued. a customer
9/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Carlton L|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/18/2025
I had no problems or concerns thanks to Ms.Meeks.
9/19/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
VIRGINIA BCH, VA
Joe W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/19/2025
Kendall was great, I really appreciate his time and assistance!
9/20/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BEACH, VA
Mary A|2013 Chevrolet Equinox
Confirmed Service Customer
9/21/2025
I dropped my vehicle off for a 10:15 appt for oil changer and tire rotation. At 12:53 I received a voice mail asking about other services. I texted back (per the callers instructions) that I only wanted the service I requested. After two attempts to reach the number left for me to respond I finally got a call very late afternoon that my car would not be ready but they would have the night crew perform the service and I could pick it up after 7:30 AM the next day. All of tAfter all there years I've had my car serviced at Priority - since 2014 - this was awful. In addition when you book your appt there is no mention that you have to go to a different location for "Express Service" - yea - that's a laugh!! Probably my last visit to Priority - what happened to your service??? ;
9/22/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Leonard L|2017 Chevrolet Camaro
Confirmed Service Customer
9/19/2025
It Took 1 week to get in for an appointment and 3 weeks with my car on your premises before it was looked at. Then once car was diagnosed were not told until my wife stopped in. I left over 25 messages over the 3+ weeks. One day I called 6 times and never able to speak to anyone, left 3 messages for Kimberly and 3 for the service manager and they never returned a message. This is the WORST customer service I have ever received from a car dealer.
9/20/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Cynthia S|2015 Chevrolet Tahoe
Confirmed Service Customer
9/20/2025
I love it when I can carry my car in for service and get it back on the same day. This keeps me from rental car fees. They did just that!!! Thanks.
9/21/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
NORFOLK, VA
Trinette W|2015 Chevrolet Equinox
Confirmed Service Customer
9/20/2025
Everything went well.
9/21/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
VIRGINIA BCH, VA
John S|2020 Chevrolet Equinox
Confirmed Service Customer
9/21/2025
Kimberly was very knowledgeable about my car's service needs. Although the very busy my service was completed quickly.
9/22/2025
Thank you for recognizing Kimberly’s knowledge and dedication—even on busy days, she and the team work hard to ensure quick, reliable service. Please don’t hesitate to reach out if there’s anything additional we can do for you, as we’re always happy to help.
CHESAPEAKE, VA
Donald R|2024 Chevrolet Equinox
Confirmed Service Customer
9/21/2025
Great service!
9/22/2025
Thank you for sharing your thoughts—hearing “Great service!” is exactly the encouragement that keeps us motivated. We look forward to seeing you again soon, and we’ll be ready to provide the same level of care on your next visit.
NORFOLK, VA
Robert W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Oil change and tire rotation. Picked truck up with screw in tire and 15 psi pressure. Service rep did have the tire plugged.
9/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BCH, VA
Calvin C|2002 Chevrolet Suburban
Confirmed Service Customer
9/23/2025
Getting vehicle checked in was painless and professional. Service personnel were very polite. Service Department waiting area was clean and stress free. The free coffee was tasty and appreciated. Service to the vehicle was completed in a timely manner, and faster than I expected.
9/24/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VIRGINIA BCH, VA
Richard S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
My service advisor, Chris, is the best. This is the first time I used the express service …Jordan and Kimberley were fantastic as well. They’re all great with answering all my questions and concerns. Thanks for the good job
9/24/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CHESAPEAKE, VA
George D|2026 Chevrolet Colorado
Confirmed Sales Customer
9/24/2025
I had a wonderful experience buying my new Chevrolet Colorado truck. In fact, in the beginning I was thinking to buy a Toyota or Ford truck, but my experience with the Chevrolet salesman was so positive that I changed my mind. Of course I had done lots of on-line research too, and was only considering top rated trucks. My salesman, Monty Williams, was very knowledgeable and detailed. He was extremely helpful and most of all, attentive and patient with me. There was no high pressure selling like I was bombarded with everywhere else. Nobody else took the time with me like he did. It made the difference. Monty and the dealership worked with me to find the right truck, and we landed on a reasonable price to close the deal. This is my first GM/Chevrolet vehicle ever and I am looking forward to having it!
LAMONT WILLIAMS
9/25/2025
Thank you for sharing your experience! We're thrilled to hear that Monty and the team were able to make your first Chevrolet purchase a memorable one. Your kind words about the attentive, no-pressure approach mean a lot to us. We’re excited to have you as part of the Chevrolet family and look forward to supporting you throughout your ownership journey!
CHESAPEAKE, VA
Darvan W|2014 Chevrolet Camaro
Confirmed Service Customer
9/25/2025
Had an appointment for 12:00. I checked in about 11:30. All I was going to have done was an oil change because you would not do it when I brought my car in 3 months ago for my maintenance checks. I was told I did not put enough miles on it yet. It took you 3 and a half hours to do an oil change. Not the service I used to get as I have been coming here over 10 years.
9/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Tiffany W|2021 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
It was very professional and they communicated the whole time.
9/26/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NORFOLK, VA
Ashley O|2023 Chevrolet Suburban 1500
Confirmed Service Customer
9/29/2025
I made an appointment with Priority Chevrolet, the place where I bought my suburban from in 2023, for an issue that should have been under the powertrain warranty (and was). I had a very bad experience with the service manager when I arrived (rude, sarcastic). He told me that my vehicle would not even get seen for a week and gave me no recourse or alternative, even though when I made the appointment there was no indication whatsoever that this scenario would ever be the case. I left very upset, but Mr. Wes Williams, the Operations Director, immediately righted the wrong and took care of the very simple issue with my vehicle THAT DAY. It was unfortunate that it took getting Wes involved, but I cannot speak more highly of Wes and his communication, respect, and professionalism. I will only return to this facility for future problems with my vehicle because of Wes Williams. If you run into any issues, go to him. He will make it right.
10/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Claudia J|2025 Chevrolet Equinox
Confirmed Service Customer
9/23/2025
Not impressed with your service department! Should take lessons from service dept at Priority Honda! Your service dept makes me wish I had stayed with Honda!
9/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
John W|2016 Chevrolet Colorado
Confirmed Service Customer
9/24/2025
On time gave me feedback of what was happening
9/25/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIRGINIA BCH, VA
Sharon P|2021 Chevrolet Traverse
Confirmed Service Customer
9/25/2025
Only issue was pick up was told to go to different location than drop off due to time they closed received message same time they closed when I arrived pick up location didn't have a clue why I was there they had to go look for it the rep was very nice and moved quickly to assist me.
9/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PORTSMOUTH, VA
Joshua K|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
9/26/2025
Took about 5 hours but the inspection and oil change was completed
9/27/2025
Thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
CHESAPEAKE, VA
Raymond D|2026 Chevrolet Colorado
Confirmed Sales Customer
9/27/2025
It was an excellent experience. James and Mickie took care of everything. Look forward to buying from them again.
James McPhearson
9/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Priority Chevrolet Greenbrier. If you have any further questions, please don't hesitate to reach out!
EDENTON, NC
Jeremy C|2024 Chevrolet Traverse
Confirmed Service Customer
10/1/2025
Rated two stars due to the Express Department's front office. Otherwise, the quality of work from the garage personnel was spectacular. I made an appointment in person at the Express Dept for an oil change and tire rotation on my 2024 Traverse about a week prior to my appointment date, due to an unfriendly 3rd party company who books all appointments via telephone and has repeatedly insist I need to drop off the vehicle vice waiting for it (I live an hour from the dealership so this really isn't an option for me). My appointment was at 1:00 pm and I arrived at the dealership at approximately 12:40 am. I checked in my vehicle and when I inquired about at wait time I was told "There are two vehicles in front of you, and we have three technicians working so I would expect it to be done in an hour and a half". Being okay with that timeframe, I sat and waited in the waiting area (located about 10 feet from the service reps cubicles). At 2:30 pm I went outside to check and see if my vehicle was still in the garage, and noticed that my vehicle was sitting in the same spot I had parked it upon arrival. I went in and asked the status of my vehicle. The on duty Express manager stated that she would go check. Minutes later, she comes back in and tells me "the vehicle hasn't gone back yet, but since the night shift is here now, we can get it in." When I asked what the purpose was of having an appointment was, the manager stated "Sir, that is for vehicle check-in, not when we are going to get to the vehicle". I replied as that was the dumbest thing I have ever heard. I had a reasonable expectation that my vehicle would be in the garage with a decent amount of time. I went on and stated "So, I am going to have to wait another hour on my vehicle?" The manager's response was "No Sir, it wont take an hour to get it done". With my hands tied and now being aggravated about the fact I just found out the purpose of the appointment, I waited for the vehicle maintenance (which the oil change package was paid for when I bought the vehicle) to be completed. The vehicle was pulled into the garage at 2:40 pm and was pulled out of the garage at 3:32 pm. I guess hindsight being 20/20, she was right, it only took 52 minutes vice the full hour. I am most disappointed at this experience, as I have been a long standing customer of Priority Chevrolet. I have bought 8 new vehicles from them and have referred my two oldest children to the dealership in which they both bought vehicles. I have always had Priority conduct all maintenance on my vehicles. If I had been told my visit for a tire rotation and oil change was going to be 2 1/2 hours, I would have at least been better knowing what my time was going to be, and also had the option to reschedule as I really don't have 3 free hours to spend at the dealership. Furthermore, the fact I need an appointment just to check my vehicle in and from there on out I am at the mercy of the dealership to "get to the vehicle when they get to it" is a hard pill for me to swallow. People take time out of their day, and more often that not, they take time off from work to get maintenance completed on their vehicles and expect it be done so in a reasonable amount of time. It almost seems as long as the customers are giving them money, there is no concern as to what a long wait at the dealership is costing the consumer. I am dreading taking my other vehicle in for service, but I have already paid for the services at time of purchase for both of my current vehicles, so I feel like I have no choice but to take it. What I really want to do is find another place that seems to actually care about the customer and is properly managing their shops. How does a department manager who works in the front office not readily know what is going on in their shop or make sure the service reps are periodically updating the people in the waiting room as to what the status of their service is. Priority used to maintain an individual who monitored the waiting area in their main service department. He or she would walk around, get your information, and periodically update you on your vehicle's status. I cant remember the last time I saw someone doing that. It seems like the dealership's business has grown too big for its capacity and resources, or the fact they are under new ownership by Lithia, has impacted the business when it comes to customer service in a negative way.
10/7/2025
Our team has acknowledged this review.
GATES, NC
Kathleen G|2024 Chevrolet Trax
Confirmed Service Customer
10/6/2025
My service rep Kris Kris is phenomenal.
10/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Merrill H|2020 Chevrolet Traverse
Confirmed Service Customer
10/6/2025
I’m dissatisfied with the appointment process. I expect when an appointment is made that it will be honored. After 2 weeks of my appointment time, my vehicle was finally assessed. During this time communication was only prompted on my part. I do not recommend anyone to take their vehicle to this dealership for service.
10/8/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
George N|2019 Chevrolet Suburban
Confirmed Service Customer
9/29/2025
Kris was very good in communicating. The service start was delayed by waiting on the annual inspection first step.
10/1/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BCH, VA
Jeffrey K|2019 Chevrolet Suburban
Confirmed Service Customer
9/29/2025
My express oil change was fine. Only waited about 1 hour and 15 minutes. I had an 11:30 appointment, but was told at check in that they were on lunch hour. So my question is if the employees don’t have an alternating lunch why schedule an appointment during lunch hours?
10/1/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Robin M|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/1/2025
Check in time for a drop off appointment was a bit long considering I pre filled out information online and was expecting a quick drop off without a wait time. I also called at least ten times between 3-4:30 pm to see when my vehicle was going to be done, and there was no answer any time. I wasn’t contacted about my truck being ready for pick up until 5 pm and was expected to be there for pick up in 30 minutes before the advisor left for the day.
10/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Christine B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Kimberly is awesome and so is Mr. West Williams they took care of us in a very professional way
10/9/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
CHESAPEAKE, VA
Darby H|2024 Chevrolet Corvette
Confirmed Service Customer
10/8/2025
Everything went well witht he exception of the greasy handprints left on my car. Since its a high end corvette, a courtesy wash should come with service. I think we more than paid for it!
10/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Larhonda A|2020 Chevrolet Malibu
Confirmed Service Customer
10/8/2025
Kimberly was wonderful throughout the whole experience. Even though it was constantly busy she kept a smile on her face and very friendly and professional
10/9/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESAPEAKE, VA
Edward C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/8/2025
The process was straight forward, quick and painless. Salesman John Butler was extremely thorough and helpful.
John Butler
10/9/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESAPEAKE, VA
Ann R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
10/8/2025
Hunter was very professional and despite the shortage of staff, provided both courteous and supportive service during the visit.
10/9/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESAPEAKE, VA
Trace G|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
I booked an appointment for a state inspection and oil change one week in advance. Once I arrived I was informed that my vehicle was number 11 in a line and that I would have to leave my vehicle overnight. What was the purpose of booking an appointment just be placed in a first come first serve wait?
10/9/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Alyssa L|2022 Chevrolet Equinox
Confirmed Service Customer
10/10/2025
I had a horrific experience. Not only was I there for 6 hours, waiting on basic maintenance, with no updates despite multiple requests. At the end of my visit I was told that the technician that worked on my car had my keys in his pocket and took them home, which had me waiting an additional 30 minutes for him to bring them back which also made me late picking my son up from daycare. To top it all off, one of the issues that I originally took my car in for wasn’t even fixed.
10/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
PORTSMOUTH, VA
Douglas G|2020 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
The 2 ladies doing initial processing were excellent. Friendly, quick and professional. The diagnosis of our car's problem was quick, as was the solution. Fast work, the car was in and out in 1 day.
10/14/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
CHESAPEAKE, VA
Philp J|2021 Chevrolet Trailblazer
Confirmed Service Customer
10/14/2025
3 days to get a battery, oil change and a state inspection. Not good to a 40 year customer....
10/15/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Shari C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Everything was done as discussed.
10/9/2025
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
SUFFOLK, VA
Mark M|2023 Chevrolet Camaro
Confirmed Service Customer
10/9/2025
Not good, my Camaro has been making the same thumping sound since day one 2023 bought new. Ive brought it in more than 3 times they kept it for a month on one occasion and for a week without looking at it. Are you waiting for my warranty to run out? I have a video of the thumping, no one cares!?!?
10/10/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NORFOLK, VA
Eric O|2025 Chevrolet Colorado
Confirmed Sales Customer
10/13/2025
Every single staff member — from my sales representative, Dante, to the finance representative, Anthony — was absolutely excellent. The entire experience was seamless, with professionalism built in from beginning to end. I sincerely hope the team never changes its approach, because what I just experienced is exactly the formula for success. They truly have it down perfectly. I could not be more satisfied with my purchase as well as my interaction with everyone at priority.
Dante Goodrich
10/14/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
NORFOLK, VA
Timothy S|2025 Chevrolet Tahoe
Confirmed Service Customer
10/13/2025
Great customer service. My only complaint is making sure the tech don’t touch the vehicle with dirty gloves on. The doors had marks from opening and closing the doors. Also, please put the tire lock back where it was found. It was left out in the console area and it was taken from the rear storage. Please make sure the vehicle is put back the same as it was received.
10/14/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Rodney J|2016 Chevrolet Corvette
Confirmed Service Customer
10/15/2025
It's took 5 and half hours to get an oil change and state inspection after making an appointment two weeks ahead poor service
10/16/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Carolyn A|2015 Chevrolet Equinox
Confirmed Service Customer
10/16/2025
Everything was good
10/17/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
CHESAPEAKE, VA
Ray L|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/16/2025
Dropped off ahead of schedule date on a Thursday, basic oil change, tire rotation and state inspection. Had an engine light on (diesel 3500), was asked if I could leave it for a few days for diagnosis, I agreed. Did not get any updates on the engine light on Monday so, I called on Tuesday and was told it would be a week before they could get to my truck. The truck was not scanned or the other services requested had not been started. Nothing done and the engine light issue was not even scanned, which means if parts had to ordered it would be another week before getting my truck back. I requested the truck to be inspected, oil change and tires rotated so I could pick it up. Totally unacceptable not to know what the engine light issue was. Terrible customer service!
10/17/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
SUFFOLK, VA
Stacey T|2025 Chevrolet Suburban 1500
Confirmed Service Customer
10/16/2025
it was a waste for me to have an appointment at 9:15; I had to wait in a small, overcrowded space for 3+ hours for an oil change and tire rotation; I could hardly find the "express service" to get there and there was no parking
10/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Nick S|2018 Chevrolet Spark
Confirmed Service Customer
10/16/2025
I can never find anything. There’s hardly any signs in where to drive and the signs there are, are small and unclear. I needed a state inspection so I had to drop it off in the Service Area but then to pick up the car I had to go to the Express office to pay. That’s just goofy. When I originally went to drop off my car, there was nothing telling me what to do. I was a few feet away from the garage door so it didn’t open and I didn’t know that was a thing. So I walked in and no one helped me. Eventually I flagged down one of the four workers milling around and they referred me to the single worker with multiple customers in his line. The other four workers went back to whatever and all of us customers had to just wait to be checked in. When it was my turn finally I then had to walk back out to then bring in my car; I could have done this rather than waiting in line or someone could have done it for me. Overall there seemed to be a lack of organization or strategy on how to efficiently keep business flowing.
10/17/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Angela S|2025 Chevrolet Trax
Confirmed Service Customer
10/17/2025
I had an appointment and had to wait 4 hours. People came after me and left before me. I only had a oil change and tire rotation.
10/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SUFFOLK, VA
Corey J|2018 Chevrolet Equinox
Confirmed Service Customer
10/18/2025
Took my car into Priority Chevy for a tire rotation and oil change. While I was checking the vehicle in,I asked Kimberly to also have my back lift gate checked because it was acting up. She said she would and it would be $180 to diagnose the problem. When I went to pick up my vehicle, there were no service people working, just car lot attendant. After several minutes, the car lot attendant decided to check me out and that is when I discovered service didn't even check my back lift gate as promised. I was not charged for the diagnose of the lift gate. I left a message for Kimberly to call me and she never did. I left two additional messages and she never returned my call. The Express area at Priority Chevy is a mess. Inside the building is a mess and unprofessional looking. The parking lot is a mess and you can't tell what is the used car and what car is in for service. I have been buying cars and using Priority Chevy service since 2003, and customer service and the overall dealership has gotten terrible. I am sad to say, I am looking to buy a new truck and I am really considering going somewhere else.
10/21/2025
Our team has acknowledged this review.
CHESAPEAKE, VA
Paul R|2023 Chevrolet Corvette
Confirmed Service Customer
10/18/2025
There were some stumbles during this visit but everything got ironed out in the end.
10/19/2025
We appreciate your patience during the hiccups and are glad everything was resolved in the end! Turning a stumble into a smooth finish is exactly how we aim to leave every guest feeling satisfied.
CHESAPEAKE, VA
Dawn C|2020 Chevrolet Blazer
Confirmed Service Customer
10/18/2025
Chris always does a great job in making sure my vehicle is serviced. Always very helpful , friendly and professional. I received an oil change and tire rotation . My only issue is that the other pressing issue was my thermostat is having problems again but my car would have to wait two weeks before it could be serviced.
10/19/2025
Chris will appreciate your thoughtful words! We’re glad he delivered friendly and professional care, and we’ll take note of your thermostat concern — we’ll do all we can to shorten that wait next time.
VIRGINIA BCH, VA
Michelle K|2021 Chevrolet Equinox
Confirmed Service Customer
10/21/2025
I appreciate that no one tried to sell me additional services, but in the handful of imtes I've been there, the checkout process leaves a lot to be desired. When I arrived around 430pm, there was only 1 service advisor there who spent close to 30 minutes trying to figure out records for the customer ahead of me. So my 5-10 minute pay & go scenario turned into 45-mins waiting to get my car back. Everything else was aces.
10/22/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
NORFOLK, VA
Rodney B|2020 Chevrolet Trax
Confirmed Service Customer
10/22/2025
Great service as always and very helpful staff. Job well done.
10/23/2025
We’re delighted to hear you received great service once again — and that our staff was helpful every step of the way! It’s always a pleasure knowing our team’s effort makes a difference. We look forward to keeping that same “job well done” feeling going each time you visit!
NORFOLK, VA
Aydin A|2021 Chevrolet Spark
Confirmed Service Customer
10/19/2025
Was very fast this time
10/20/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
NORFOLK, VA
Karen R|2017 Chevrolet Camaro
Confirmed Service Customer
10/20/2025
This service apprt. was excellent had a previous problem, Wes The Director is the best made sure everything went smoothly
10/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CHESAPEAKE, VA
Troy L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/20/2025
My advisor seemingly no longer works at the dealership. Service department seems severely understaffed
10/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CURRITUCK, NC
Richard P|2020 Chevrolet Equinox
Confirmed Service Customer
10/20/2025
It took more than 3 days to service my vehicle.
10/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Cheryl B|2022 Chevrolet Blazer
Confirmed Service Customer
10/22/2025
Easy drop off / pick up. Scheduled service completed in reasonable time. Customer service polite and efficient.
10/23/2025
We’re so glad your drop-off and pick-up were easy and that your scheduled service was completed efficiently! Polite and effective customer service is exactly what we strive for, and we look forward to keeping your next visit just as smooth and pleasant.
CHESAPEAKE, VA
Michael K|2016 Chevrolet Malibu
Confirmed Service Customer
10/23/2025
.
10/25/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
CHESAPEAKE, VA
Larry P|2020 Chevrolet Blazer
Confirmed Service Customer
10/25/2025
I turned in my blazer on the 10th of Oct was told it will take a week, so I had a rental to get around in I didn't get my blazer until the 20th. Communication was awful. I am so disappointed that I told my husband don't buy my next vehicle from you guys and he has been a customer for at least 20 years.
10/27/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORFOLK, VA
Kevin W|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
I was very pleased with the service performed on my vehicle, as well as it being returned to me at least 2 hours prior to the expected time. Thank you to all involved in delivering the kind of service that I admire.
10/28/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Priority Chevrolet Greenbrier
VIRGINIA BCH, VA
Waldo R|2026 Chevrolet Colorado
Confirmed Sales Customer
10/22/2025
Monty was great listen to our needs and got us a great deal
LAMONT WILLIAMS
10/23/2025
Monty will be thrilled to hear your feedback! Listening carefully and helping customers find the right deal is what he does best, and we’re glad it made such a positive impression. We look forward to making your next visit just as satisfying!
KITTY HAWK, NC
Merrill H|2020 Chevrolet Traverse
Confirmed Service Customer
10/22/2025
Because of my recent service review the service manager called and asked “how can we make it better?” I stated that wish appointments be honored and service riders communicate in a timely manner. He also asked if my service was done as asked. I said no and he offered to get a diagnosis in 24 hours. He honored his word.
10/23/2025
We’re glad our service manager could follow up and address your concerns promptly! Ensuring appointments are honored and service is done right is a top priority for us. We appreciate your feedback and look forward to continuing to provide dependable, attentive service for your vehicle.
VIRGINIA BCH, VA
Christopher R|2024 Chevrolet Malibu
Confirmed Service Customer
10/23/2025
I was told that my son's car would be ready by 8am on a Saturday morning, if I drop it off by 1am. It was not ready until after 11am, which created a big inconvenience for me and my family.
10/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Jason C|2025 Chevrolet 2500HD Silverado
Confirmed Sales Customer
10/24/2025
Great and painless experience. Paul was amazing to deal with. Truly listened to what I wanted and over delivered on all aspects. Thank you!
Paul Schwab
10/25/2025
Hi there! We're so happy we were able to help you out! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again.
PORTSMOUTH, VA
Ifeoluwa Y|2019 Chevrolet Cruze
Confirmed Service Customer
10/24/2025
Great communication with the service agent.
10/25/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
VIRGINIA BCH, VA
Robert S|2003 Chevrolet Silverado 1500
Confirmed Service Customer
10/26/2025
They did a great job in taking care of my 2003 Chevrolet Silverado 1500.
10/27/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
VIRGINIA BCH, VA
Lisette O|2015 Chevrolet Equinox
Confirmed Service Customer
10/29/2025
I’ve been taking my vehicle to Greenbriar Chevrolet for service since purchasing it in 2016, but I’ve noticed that the quality of service has declined significantly. I had a 9:00 a.m. appointment recently and didn’t get my car back until 5:00 p.m. I was left waiting all day without a vehicle, which was extremely frustrating. On top of that, the customer service just wasn’t the same the staff seemed grumpy and overworked. It’s disappointing to see such a change after years of loyalty. Unfortunately, I won’t be recommending this dealership anymore, and I won’t be buying from them again. Greenbriar Chevrolet really needs to do better for both their employees and their customers.
10/30/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Karen S|2026 Chevrolet Traverse
Confirmed Sales Customer
10/27/2025
General Manager Bill Schneider and the Salesperson Paul Schwab we great. Very fair and friendly. Paul was very helpful teaching me the car features and followed up to see if I had any questions.
Paul Schwab
10/28/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
VIRGINIA BEACH, VA
Jessica B|2017 Chevrolet Traverse
Confirmed Service Customer
10/27/2025
I brought my vehicle in about a month ago for an oil change and state inspection but was denied service because of an open recall — one that’s been unresolved for years due to unavailable parts. The service advisor rescheduled me for this past Saturday to complete the recall, oil change, and inspection. My appointment was at 8 a.m., but after waiting 15–20 minutes in line, I was told the part was never ordered. The advisor saw my frustration and agreed to do the oil change and inspection this time, promising to order the recall part. Mistakes happen, but the lack of urgency and accountability from the service department is unacceptable. When customers schedule appointments and plan to leave their vehicles all day, we expect the dealership to be prepared. Hopefully, the third visit finally gets it right.
10/28/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Joshua E|2023 Chevrolet Suburban 1500
Confirmed Service Customer
10/30/2025
Kim was professional and courteous and the service was quick and efficient.
10/31/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
MOYOCK, NC
Jennifer H|2002 Chevrolet Corvette
Confirmed Service Customer
10/30/2025
Poor communication and no sense of customer service or urgency in satisfying the paying customer. Service advisor totally disconnected from position and moaned and groaned with physical issues. I would never recommend.
10/31/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Richard S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
My experience with priority Chevrolet was and always is pleasant. All the advisors go out of their way to meet my needs.
10/31/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
CHESAPEAKE, VA
Greg Y|2018 Chevrolet Traverse
Confirmed Service Customer
10/30/2025
Robert is always amazing but I was told I needed pads and rotors and all I needed was pads. Instead of spending 700.00 I spent 190.00.
10/31/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
CHESAPEAKE, VA
Herbert H|2006 Chevrolet Corvette
Confirmed Service Customer
11/1/2025
Service rep Chris was great!
11/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHESAPEAKE, VA
Jennifer R|2024 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
My service representative did a horrible job of communicating the status of my vehicle. I was given a mean of contacting her during my appointment and none of my attempts to connect with her were acknowledged. I approached her desk hoping to talk face-to-face and saw my car was finished. I noticed my service ticket was hanging on the side of her desk, but my keys were in the car. My car was blocking another passenger from leaving, so a different representative drove it around the building to let them out of the bay. I waited patiently in line for my turn to speak with my representative, but nearly everything I said was met with "Yea, I know." She asked my name. After telling her my name, clearly, twice, and her still calling me the wrong name (twice) I exhale loudly and it finally got her attention. She proceeds to apologize for being so busy then grabs someone else's paperwork and calls me by the wrong name again. I, again, told her that my paperwork was hanging on the side of her desk and that my car was in the bay waiting for me. Her excuse for the "confusion" was that no one put the paperwork in her hands. I paid, and then she asked me to wait for someone to bring me my car. I rolled my eyes, loaded my toddler in the car, and drove off because she was obviously not listening to anything I said. This appointment was THE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER RECEIVED.
11/6/2025
Our team has acknowledged this review.
ELIZABETH CTY, NC
Hilton E|2016 Chevrolet Colorado
Confirmed Service Customer
11/3/2025
My appointment was scheduled for 1015. I arrived at 1010, and waited in line to access the bay for check-in for approximately 20 minutes. I was told I needed additional services than what I scheduled (oil change), even though I was not shown where those additional services fit into the PM schedule. I refused the extra services and requested to only have my oil change. I told the Service staff member that I would be leaving the dealership and returning in a couple hours and I could be reached by mobile phone. After a couple hours later, I was contacted by text via the service tracking site and told my rear breaks needed immediate attention. I accepted the rear brake service in addition to my oil change via the service tracking site. I returned to the Service department to get an update on when my vehicle would be ready due to the Service tracking site no longer functioning correctly. I was told the service should be completed shortly, maybe around 3pm. I cam back shortly after 3pm to check again and was told the oil change was completed but the brake work had not started because the Service team did not know they didn't have the right parts in stock to make the repair. A service team member had to go pick up the parts from somewhere else and would get the work started as soon as possible. My vehicle ended up not being ready until after 5pm or so. I am not very pleased with the service I received this go around. I purchased my Chevy Colorado from this dealership in 2016 and have not seen this type of lackadaisical effort in service until now.
11/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Logan O|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/30/2025
Zach woods was once again amazing in the buying process. No pressure kinda guy. Told him my situation and he got with Brandon and they worked it out perfectly for me.
Zachary Woods
10/31/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
SOUTH MILLS, NC
Tedilee C|2025 Chevrolet Equinox EV
Confirmed Service Customer
11/3/2025
Prompt and timely
11/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHESAPEAKE, VA
Michael C|2019 Chevrolet Suburban
Confirmed Service Customer
11/5/2025
Service advisor was poorly organized, slow and not very helpful. Had a 0730 appointment, but didn't feel like it mattered. Didn't find out that I needed repairs to vehicle till close to noon. Why make an appointment? Expected to get done sooner since came in early
11/6/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Eddie B|2019 Chevrolet Impala
Confirmed Service Customer
11/5/2025
Went in for routine maintenance and a state inspection, but ended up needing new tires and coolant system flush. No complaints on the services just seems to of taken longer than it should have. Also, sales rep forgot to add my military discount to the bill, $1200, and I didn't noticed until the next day. But overall it was good.
11/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Donna F|2016 Chevrolet Malibu Limited
Confirmed Service Customer
11/6/2025
Appt made in person with what needed done. Drop off paperwork listed 3 items to be done. Never notified car was ready and then only 2 items were done. Kept car another day to finish the 3rd item.
11/7/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Donald M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/6/2025
Service was good. My Service advisor Kendall Brown was excellent. It seems like he was the only Service advisor that was handling any clients. The times I was there he had a line and no one else was waiting on anybody.
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Rebecca W|2026 Chevrolet Equinox
Confirmed Sales Customer
11/3/2025
Eddie was absolutely phenomenal!!! I came in knowing what I wanted and left what I wanted. Thank you Eddie for every step of the way. You were awesome! My husband came back a week later to also purchase a new vehicle who had a wonderful experience with Eddie. Also thank you Kirsty for being so kind and polite.
Eddie McDaniel
11/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
KILL DEVIL HL, NC
Reahna M|2025 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
Customer service is poor. This was my first experience with the service center and it was anything but easy. Your employees lack professionalism.
11/4/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Johnny F|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/3/2025
Mr.James is very professional with the way he conducted himself. He answered all questions and got us through the process very easily. Thank you again for making the whole experience pleasant.
James McPhearson
11/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Mike L|2016 Chevrolet Equinox
Confirmed Service Customer
11/4/2025
good job
11/5/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
CHESAPEAKE, VA
Ernest S|2018 Chevrolet Colorado
Confirmed Service Customer
11/5/2025
I own 2 vehicles which I purchased from Priority Chevrolet, an Expedition and a Colorado. I purchased my first Chevrolet from Priority at least 30 years ago and have replaced it several times, only because Priority has always given me good service and their service rep has always explained things that needed service to me. In that amount of time, I have had several reps and now have Robert Morales who is friendly, helpful, and most knowledgeable. When it comes time to replace either of my current vehicles, I will certainly head over to Priority Chevrolet.
11/6/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CHESAPEAKE, VA
Joanne V|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/6/2025
Thank you for taking great care with my vehicle.
11/7/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CHESAPEAKE, VA
Rob P|2024 Chevrolet Tahoe
Confirmed Service Customer
11/7/2025
It was my first time there. Your service department is very difficult to find, there seems to be no signs indicating where it is. Your online service for the status of your vehicle does not work. It still says my car is not ready as of today. Communication from The person in charge of my service was awful, abrupt, and was only after I had to reach out late in the day to figure out if my car was staying overnight once again. My experience was awful and I plan on never using priority Chevrolet again. I talked to a representative when I picked up my car and they admitted to the problems that I experienced as real and ongoing experiences for others. He would seem after you paid $90,000 for a car you would get better service
11/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Michael O|2020 Chevrolet Colorado
Confirmed Service Customer
11/6/2025
I made an on-line service appointment for my 2020 Colorado several weeks ago for a Priorities for Life free oil and filter change and VA state inspection. I also noted that I would wait while the vehicle as being serviced as I had done many times before. When I arrived at the appointed time for my service (11/4/2025 0930 AM), I was advised that the state inspections were backed up and they might not be able to get it done until the end of the day or maybe until the next day. Needless to say, this was a huge inconvenience as I had not arranged for a pickup and could not leave my vehicle for the day or two to receive a state inspection. I wish I had been informed prior to my visit that a state inspection would not, or could not, be performed in a timely manner while I waited. I should have been asked via text, email, or phone call to arrange to drop off the vehicle or offered a rescheduled time more convenient to a wait situation. I received several texts and email reminders for my upcoming visit, so I know you have my contact information; but, was never informed that my scheduled appointment time with an expectation of a reasonable wait time presented a problem. I ended up getting just the oil and filter change and now must make other arrangements for the state inspection.
11/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Van H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/8/2025
I dealt with Kimberly as my service manager. She was thorough, professional and amicable. I was extremely satisfied with all facets of the Priority Service Department.
11/9/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
CHESAPEAKE, VA
Preston E|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
11/9/2025
The service advisor was great, friendly and and to please so you have the best experience.
11/10/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Priority Chevrolet Greenbrier. We sincerely value your business and look forward to your next visit!
SUFFOLK, VA
Lawrence B|2025 Chevrolet Equinox
Confirmed Service Customer
11/9/2025
excellent service. polite and efficient staff.
11/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
VIRGINIA BEACH, VA
Jason W|2015 Chevrolet Tahoe
Confirmed Service Customer
11/10/2025
N/a
11/10/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
PORTSMOUTH, VA
Earl C|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
11/10/2025
Ms Kimberly and her team serviced my vehicle much quicker than l expected considering that l needed it towed to the facility. I dropped it off Sunday night and it was ready for pickup on Tuesday afternoon (without an appointment, and all the vehicles in front of mine for services)
11/10/2025
We’re thrilled that Kimberly and her team exceeded your expectations, especially under those circumstances! Getting your vehicle back on the road quickly — even without an appointment — is what great teamwork looks like. We’re so glad we could turn a tow-in into a smooth success, and we’ll be ready with that same care whenever you need us again!
VIRGINIA BCH, VA
Jeanette Z|2025 Chevrolet Equinox
Confirmed Service Customer
11/11/2025
While you were somewhat on time checking my vehicle in for my 3pm appointment, Priority Chevy maintained consistency in disappointment. I was there for an oil change, wiper blade replacement, and multi point inspection. As I waited for check in, I noticed a rock lodged underneath the driver's side wiper arm which I asked Kimberly Meek if the technicians would be able to remove it. She included that in the work order. I also asked if they would be able to fill up my tires as I find that difficult to do and Kimberly said that was part of the multi point inspection. When I received the electronic car inspection report, I noticed the only items inspected where the brake pad thickness and the tire tread thickness for all four of the sets as the thicknesses were in the electronic report. When I looked at the vehicle status in the myChevrolet app, two of my tires were 34psi and two were 35psi. I brought this up to Kimberly and her response was the technicians actually did the multi point inspection, sometimes the app takes time to update as far as the pis goes. I pointed out that it had updated the psi 9 minutes prior at the time. Her response was the techs fill ALL tires to 35psi. The tire sticker inside the driver's door says my tires should be 41psi as does the app when you look at vehicle status. Not all cars are meant to be at 35psi. If Chevy car technicians are ok with putting ALL tires regardless of what the specific model says to use, what else are the technicians fine with skipping over? I did notice on the paper copy of the multi point checklist for my car that Kimberly had, someone had marked off several items so I could assume they probably did everything they were supposed to in accordance with how Priority Chevy does maintenance and it just didn't make it into the electronic report. The rock under driver's side wiper was also never removed. Since the lifetime oil change is with Litha/Priority Chevy, I will unfortunately continue getting my oil changed there and instead go somewhere else for any repairs or upgrades I decide to get.
11/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Charles H|2020 Chevrolet Tahoe
Confirmed Service Customer
11/13/2025
Always excellent, and professional service.
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
VIRGINIA BCH, VA
Robert P|2015 Chevrolet Tahoe
Confirmed Service Customer
11/7/2025
4 hours for an oil change and state inspection.
11/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Corey J|2007 Chevrolet Suburban
Confirmed Service Customer
11/10/2025
Although your online/text system is a mess and never works properly. My service adviser Kris Kris is outstanding as always! He is professional, easy to talk too and always communicates well via phone.
11/10/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Lynwood G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/12/2025
Brandon is great.!
11/13/2025
Thank you for highlighting Brandon! We’re glad he could make your experience smooth and enjoyable. It’s team members like him who make us proud, and we look forward to welcoming you back soon for another seamless visit. Wishing you a fantastic day!
MELFA, VA
Donald R|2024 Chevrolet Equinox
Confirmed Service Customer
11/13/2025
Great service!
11/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ELIZABETH CITY, NC
Mary S|2022 Chevrolet Trax
Confirmed Service Customer
11/13/2025
Robert was very nice and professional. I got text message with the track status of my vehicle, and the level of service was green, this was level one to the finish. I really appreciated that.
11/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PORTSMOUTH, VA
Joann V|2020 Chevrolet Traverse
Confirmed Service Customer
11/13/2025
Got 4 new tires, and my oil change done.
11/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Theodore W|2022 Chevrolet Tahoe
Confirmed Service Customer
11/13/2025
It was great
11/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHESAPEAKE, VA
Justin W|2023 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
This place needs more people. Everything took forever and also overpriced. Will not come back for services ever.
11/14/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Erica W|2013 Chevrolet Camaro
Confirmed Service Customer
11/15/2025
I made an appointment a week prior to the first available appointment date given. It was not explained that I must drop off my car for four days to diagnose heat/air issues, oil change, tire rotation (heat/air is main reason for the appointment). I was told upon arrival Thursday you have to leave it here until Monday. I asked why, the young man said to diagnose the issue. I said you all knew what I needed when I made the appointment, why does it need to sit at the dealership until Monday? I asked what is the purpose of making an appointment if the car has to sit four days to be diagnosed? I was told by a manager an appointment is to make sure you will get serviced if you were a walk in, we would turn you away. I said I am not getting serviced I was told to leave my car until Monday. The dealership does not provide loaner cars; customers are expected to rent a car or have family/friends assist while their car is sitting/being serviced. (This came from a manager) Again I made an appointment for diagnosis of heat/air issues. I got an oil change/tire rotation plus new lug nuts because they were swollen. This is the ONLY place that has serviced my car, yet this is the second time I have had to replace lug nuts. I don't know if the technician is not using proper equipment to service tires or Chevrolet's are prone to swollen lug nuts annually. I was asked to purchase a set of 20 lug nuts for $500 which they did not have the full set but wanted that $500. I was offered after market for $240 which took 2 1/2 hours for them to be purchased elsewhere. It took from 0930-1530 for oil change, tire rotation and lug nuts replaced. I asked for the receipt of purchase for the lug nuts and I was told that could not be given to me. I said they were purchased in a store/offsite there should be a receipt for proof of purchase. The manager looked at me like I was speaking Dutch. The reason I asked for a receipt, I checked locally to see where to purchase these lug nuts the highest price I found was $80 per set and that was not local it was GM parts online, locally the highest price was $65 per set. Where $240 came from I will not know as I was unable to see receipt of purchase. I was also charged for labor for the lug nut repair. SMH, I felt like I was at a mom & pop auto shop which I was ALWAYS told take your car to the dealership, they do a better job and are skilled in handling their own make/model vehicles. Lies, lies, and more lies!!!!! Do better dealerships do better. I am better with honesty than BS, this was a potty mess!
11/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
NEWPORT NEWS, VA
Janice D|2012 Chevrolet Impala
Confirmed Service Customer
11/17/2025
I took my 2012 Impala in November 11, 2025, for a HVAC actuator knocking noise when turning the temperature control from warm to cool. You kept my car for four days. When I picked it up November 15, the same noise persisted. Now I am told I should replace all the HVAC actuators. You still have my car and I have not received an estimated cost nor a repair status. I have been a customer since 1996. I expect much better service than this - it is inexcusable.
11/20/2025
Our team has acknowledged this review.
NORFOLK, VA
David L|2018 Chevrolet Camaro
Confirmed Service Customer
11/14/2025
Great job. Friendly. Courteous. Very knowledgeable about my car and what needed to be done.
11/15/2025
We want all our clients to have a comfortable and stress-free experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
VA BEACH, VA
Deshawn J|2025 Chevrolet Tahoe
Confirmed Service Customer
11/16/2025
Communication was very poor with the service and sales teams. Did not receive a call or text message response to resolve the issue. I'm still awaiting a call to purchase road hazard warranty on tires that were purchased.
11/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Steven A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/17/2025
I brought my vehicle to the dealer to replace a torque converter. A common issue with newer model Silverados. Additionally I needed to replace a EVAP Censor that was causing my engine light to come on. They ended up replacing the entire transmission, and had the vehicle for 19 days. They replaced the EVAP censor but my engine light is still on. I have notified the dealership of the issue.
11/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
James M|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/18/2025
Customer service is great, the team really takes the extra time to explain in detail what they have found and completed services.
11/19/2025
Your kind note about our team’s patient, detailed, and service-driven approach means so much to us, and we’re glad every explanation helped make your visit feel clear and confident from start to finish.
MOYOCK, NC
Archie C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/18/2025
Was not happy with the service advisor, very rude.
11/19/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
CHESAPEAKE, VA
Marianne C|2015 Chevrolet Tahoe
Confirmed Service Customer
11/18/2025
Loved it thank you for all you'll do much appreciated
11/19/2025
We’re grateful for your heartfelt appreciation, and we’re glad you loved the experience as much as we enjoyed taking care of you.
VIRGINIA BCH, VA
Tondra B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/21/2025
Kimberly and Maya made this whole experience so much better than normal. Also whoever the tech guy that walked through the vehicle actually gave a true account and what to expect on my next visit. My only issue to speak of was with the call center people who schedule the appointment who aren't very knowledgeable and set me up with the wrong service the first time. Then sent me to the wrong place for the appointment.
11/22/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CHESAPEAKE, VA
Cheryl Van C|2019 Chevrolet Equinox
Confirmed Service Customer
11/19/2025
It was fast and good
11/20/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
FRANKLIN, VA
Stephanie M|2026 Chevrolet Traverse
Confirmed Sales Customer
11/20/2025
My new car experience was great! I knew I wanted a new car for a few months, but I was hesitant because I hate the whole process and having to be at the dealership all day. Aaron my salesman was great we started the process over the phone. After I put in the application was submitted he called me with in 15 minutes and let me know I was approved. Then I might have been at the dealership for an hour signing all the forms. Aaron was great about going over the details of the new car and was just a super nice guy and made the whole process easy!
Aaron Beta
11/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Stephanie! We look forward to helping again in the future. Take care!
CAMDEN, NC
Gary J|2003 GMC Sonoma
Confirmed Service Customer
11/21/2025
did the work requested only a few houres wait
11/22/2025
Hi there, thank you; we appreciate your feedback! Until the next time we meet, take care!
CHESAPEAKE, VA
Barry R|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/21/2025
Your service had to get better; t could not go down any farther since being bought. This trip was somewhat refreshing. The signup was good, the execution was okay but when I circle the lot for 15 minutes looking for a parking space what good is it to even try to get work accomplished, I will add this was an oil change visit. Finally, I parked in the driveway which did not seem to be very popular.
11/22/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BCH, VA
Jamarr C|2013 Chevrolet Tahoe
Confirmed Service Customer
11/24/2025
I great experience with the rep Kris that help me
11/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
MOYOCK, NC
Richard T|2024 Chevrolet Equinox
Confirmed Service Customer
11/24/2025
not good
11/26/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORFOLK, VA
Stephen R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/26/2025
Our salesman was very helpful in finding the perfect truck for us. Highly recommend Stevon Armstead for your next vehicle purchase.
Stevon Armstead
11/28/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
VIRGINIA BEACH, VA
Jose H|2017 Chevrolet Traverse
Confirmed Service Customer
11/22/2025
I had an 0945 appointment on 18NOV25 for a VA State inspection and an oil change. I was told the car would be ready that afternoon. At 1738, after not getting any feedback, I sent text. At 1746, after not getting a response, I called . I was told that there had been an inspection back-up and my car would be done 1st thing in the morning. The next day, I finally got a call at 1326 and told my car was ready. I arrived at the service department at 1430 and my car was still in the shop. I finally got my car at 1500, 29 hours after I dropped it off. Twenty-nine hours for a previously scheduled State Inspection and oil change seems excessive. I had an appointment, the whole idea of appointments is to schedule and limit the inconvenience of not having your vehicle. But the worst was, not being kept informed along the way. I had to call. In addition, I was able to listen to personnel dealing with other customers. Though in a pleasant manner, the attitude did not project concern. The customers were told they were doing the best they could, period. When I purchased my car, one of the selling points was the good service. That is not what is being provided. I would have a hard time recommending anyone to purchase an automobile from your facility, as it is presently being run. The only good thing I can say is that I was treated politely and the work did get done.
11/25/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
VIRGINIA BCH, VA
Martin T|2022 Chevrolet Camaro
Confirmed Service Customer
11/24/2025
Fast and courteous
11/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHESAPEAKE, VA
Thomas F|2022 Chevrolet Colorado
Confirmed Service Customer
11/24/2025
Work was completed quickly and correctly.
11/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CHESAPEAKE, VA
Randolph V|2022 Chevrolet Trailblazer
Confirmed Service Customer
11/26/2025
Robert Morales, my service advisor, always gives the best quality service possible.
11/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NORFOLK, VA
David A|2023 Chevrolet Tahoe
Confirmed Service Customer
11/26/2025
This was the last time we will do business here. Had our Tahoe all day for simple oil change and multi point inspection. Showed up 20 minutes before closing, was told they haven’t even started yet. Instead of an offer to make it right all we got were excuses. Was told “They were really busy” not our problem you have poor shop management. They managed to get Tahoe in and out in quickly right before they closed which leaves me to be really skeptical about the level of quality of service. Was told over the phone the charge would be $130 and my wife left with a bill close to $200. We have done a lot of business with priority, two vehicles and all services done here but you guys lost our business today.
12/2/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Kevin F|2023 Chevrolet Colorado
Confirmed Service Customer
11/27/2025
The Service Department: Where "Service" Goes to Die Oh, the Service Department. Bless their hearts. They're like that one relative who means well but manages to set the kitchen on fire every Thanksgiving. Frankly, they drag the whole enterprise down like an anchor tied to a balloon—a truly monumental disappointment. My truck, a beautiful Chevy Colorado, spent over thirty days with them just to implement a simple Technical Service Bulletin (TSB) on the roof. Apparently, "a month" is the new "a few hours." Here's a quick highlight reel of their high-caliber performance: The Vanishing Act: Numerous calls were launched into the service department void, never to be returned. I'm starting to think their staff are actually highly paid ninjas. The Case of the Missing Keys: My keys went on an unannounced vacation. They eventually returned, looking slightly bewildered. The Dent Paradox (Part I): They finally got around to the TSB, putting the new roof brace in. Fantastic! Except... they left the original dent. Wait, you successfully braced the roof but didn't actually fix the problem? That's like installing a new furnace but leaving the house freezing. Really? The Dent Paradox (Part II - The Sequel!): They eventually fixed the roof dent, which was nice. But in a stunning feat of mechanical incompetence, they managed to incur a brand new dent in the hood while doing it! It's an automotive version of "fixing" a hole in the wall by punching a new one next to it. The Bonus Feature: Just to put a cherry on top of this disaster sundae, they somehow stained the passenger seat while my truck was "under their care." Clearly, they're not just fixing cars; they're hosting messy dinner parties inside them! If you enjoy incompetence, non-returned calls, and an experience where they break one thing for every two they (sort of) fix, this is the place for you!
12/3/2025
Our team has acknowledged this review.
VIRGINIA BCH, VA
Kenneth M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/27/2025
I dropped off my truck for an appointment at 9 AM on Tuesday morning. They never mentioned how long it would take. I didn’t wait on it and went home. Luckily I did. They never communicate with me how long it would take. I waited til nearly 5:30 and then called. The lady on the phone said she left a message for the service department to call me. They never did. I called again about 7:15, but found out they were gone for the day. So they kept my truck overnight. That was never communicated with me at all. The next day I didn’t get my truck back until about 3. Not quite what I expected from Priority. I was not very happy. I was really inconvenienced for two days.
11/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
John C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
N/A
12/2/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
PORTSMOUTH, VA
Larry C|2023 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Great job in a short amount of time
11/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
NORFOLK, VA
Marcus W|2025 Chevrolet Tahoe
Confirmed Service Customer
11/26/2025
Check engine light came on our 6 month old Tahoe. We tried to set up an appointment but couldn’t get one for over a week and a half. Called to see if we could bring it in sooner and were told that we could but wouldn’t be able to get a rental until Priority was able to diagnose the problem which could be 3-5 days. Everyone we talked to said this was a GM policy but not sure why Priority can’t issue a rental. Very frustrating to spend that kind of money on a vehicle and have issues after 6 months and also be told that this is a common issue and also not be given a rental when we dropped the Tahoe off.
11/28/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
David A|2025 Chevrolet Equinox EV
Confirmed Service Customer
11/27/2025
Service was prompt and thorough.
11/28/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NORFOLK, VA
Foster S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/27/2025
Had and appointment for 2:00 for oil change got truck back at 5:00 little long to charge oil and filter. Personal were very courteous
11/28/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BEAUFORT, NC
Deborah C|2022 Chevrolet Equinox
Confirmed Service Customer
12/1/2025
Service for oil change and tire rotation was quick and easy. Service advisor Chaz was great to work with
12/2/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
NORFOLK, VA
David T|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
Kris Krite was very professional, knowledgeable & courteous.
12/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
VIRGINIA BCH, VA
Miguel C|2021 Chevrolet Blazer
Confirmed Service Customer
12/1/2025
Horrible communication
12/2/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Victoria V|2017 Chevrolet Cruze
Confirmed Service Customer
12/1/2025
Kimberly was very nice and helpful so I’m giving five stars but I DO need to say that a drop off appointment for an oil change should not take me almost half an hour to get checked in to be able to leave. The point of dropping my vehicle off is so that I can get in and out and you work on my car while I’m doing everything else I need to do that day. This has happened to me multiple times here so I know it was out of Kimberly’s control as she was only advisor working that morning, but you should not be overbooking appointments if you don’t have the ability to get me checked in for a drop off in less time than this.
12/2/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VIRGINIA BCH, VA
Janice D|2012 Chevrolet Impala
Confirmed Service Customer
12/1/2025
I did NOT have my car serviced on November 28.
12/3/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NORFOLK, VA
Linda D|2025 Chevrolet Trax
Confirmed Sales Customer
12/2/2025
Boom! Boom! Boom! I'm driving my new car off the lot! It was one of the most stress free vehicle purchases ever! Monty was very easy going and had me in and out in no time at all. Everyone was extremely friendly and I will highly recommend Priority Chevrolet to everyone & anyone as I show off my new Chevrolet Trax! Thank you all!
LAMONT WILLIAMS
12/3/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
NORFOLK, VA
Christopher E A|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/2/2025
My salesman (Monty) was great along with the sales team. He walked me through step by step on the buying process and ensured he was proficient with my time and completing the process flawlessly.
LAMONT WILLIAMS
12/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPOTSYLVANIA, VA
Jody D|2024 Chevrolet Silverado EV
Confirmed Service Customer
12/2/2025
The check in process is confusing. I went to the large bay facility, was told that since I was getting my 22,500 mile check I needed to go to express service bay. There is no parking over there. The express people were great, they got me checked in and got me on my way quickly. They did however tell me since my truck needed whole vehicle programming (NB-143) that the truck needed to be on the service bay side (where I started). 2 days later, I got my truck back after standing in line at the service writer counter for about 40 minutes before someone would wait on me. They performed the tire rotation and the programming. The staff was friendly at pickup and got me on my way as expected.
12/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Joseph S|2024 Chevrolet Traverse
Confirmed Service Customer
12/1/2025
I could not have been more disappointed with the service (or lack thereof) provided. Dropping my car off on a Monday for a Tuesday 9am appointment and to have limited to no communication and eventually picking my car up Friday night out of frustration without a full review of my concerns is hard to fathom.
12/2/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CAPE CHARLES, VA
Taniqua H|2026 Chevrolet Traverse
Confirmed Sales Customer
12/2/2025
I had an excellent experience purchasing my brand-new 2026 Chevy Traverse. From start to finish, the entire process was smooth, stress-free, and well-organized. The staff was extremely knowledgeable, patient, and truly listened to what I was looking for. They made sure I felt confident and informed every step of the way. I highly recommend this dealership to anyone looking for a seamless car-buying experience!
Stevon Armstead
12/3/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
NORFOLK, VA
Robert C|2025 Chevrolet Equinox
Confirmed Service Customer
12/3/2025
You kept my car for 5+ days. NO LOANER CARs AVAILABLE!!! UNSAT! Car Not fixed. Part on order. I WAS WITHOUT A CAR FOR 05 DAYS!!!!! (Thursday through Tuesday)
12/4/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Cynthia A|2025 Chevrolet Tahoe
Confirmed Sales Customer
12/3/2025
James McPhearson is such a pleasure to deal with. He goes above and beyond to make sure we are happy with our purchase.
James McPhearson
12/4/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Carl C|2012 Chevrolet Equinox
Confirmed Service Customer
12/3/2025
I don't like how I made an appointment then, when I get there I get the it will be a couple of days before you start. Luckily I have another car so it was not to difficult to leave it there but I expected that work would start at the beginning of my appointed time? Once you started work Kris was excellent in keeping me informed of what was going on and making sound recommendations on the actions I should take.
12/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Hilton E|2026 Chevrolet Corvette E-Ray
Confirmed Sales Customer
12/2/2025
James McPhearson provided excellent service and was a pleasure to work with. I appreciate what the dealership team was able to do to make this dream purchase come true. Thank you.
James McPhearson
12/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHESAPEAKE, VA
Kimara J|2021 Chevrolet Traverse
Confirmed Service Customer
12/3/2025
The two service guys listened to my problems and told me what they thought. They told me they would keep my car for almost two weeks, with no rental which was disappointing. They called after a week and said it was done. It’s been running fine now.
12/4/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CHESAPEAKE, VA
Richard C|2012 Chevrolet Silverado
Confirmed Service Customer
12/4/2025
I had an appointment to change the oil and filter. Another job well done. Sad that they don't offer free oil changes on vehicles anymore. New owner's do not care.
12/5/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
NORFOLK, VA
Dale S|2020 GMC Canyon
Confirmed Service Customer
12/5/2025
Took a week to service our truck. had a hard time getting our calls returned.
12/8/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AYDLETT, NC
Cathy C|2018 Chevrolet Traverse
Confirmed Service Customer
12/8/2025
You scheduled an oil leak repair. I was on time for the appointment, having rearranged my schedule to get the repair done. You verified the repair is covered by my Extended Warranty. Your employee DID NOT ORDER the required PART! And your Express Service Manager thought that was not a big deal. No problem. We’ll call you when it’s in so you can waste another day here where we value our customers.
12/9/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Sharon B|2026 Chevrolet Trax
Confirmed Sales Customer
12/8/2025
Zach Woods is awesome.hrs my go to guy. Wouldn't deal wirh anyone else.
Zachary Woods
12/9/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BCH, VA
Demetrius H|2015 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
I had great experience overall!!!! I was very happy with my service!!!
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CHESAPEAKE, VA
Mike B|2016 Chevrolet Suburban
Confirmed Service Customer
12/3/2025
Quick and easy
12/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VIRGINIA BCH, VA
Robert B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/8/2025
Top notch service, my "NEW" service advisor Kimberly, took great care of my concerns and needs .
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MOYOCK, NC
Erica Y|2026 Chevrolet Equinox
Confirmed Sales Customer
12/8/2025
Zack Woods went above and beyond as always. He always makes my car buying experience stress free. This is my third time buying a vehicle from him and I would recommend him to anyone who needs or wants to purchase a vehicle.
Zachary Woods
12/9/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
VIRGINIA BEACH, VA
David O|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/8/2025
Excellent
12/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
VIRGINIA BCH, VA
Robert G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/8/2025
My fourth new vehicle purchase from Priority Chevrolet. Outstanding customer service!
James McPhearson
12/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
CARROLLTON, VA
David B|2008 Chevrolet Colorado
Confirmed Service Customer
12/9/2025
Clear correct instructions were not given on where to go to get the free oil change. It took from 8:30 am until 11:30 am to just get a free oil change. My time is not free.
12/10/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Toniette P|2017 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
Sucks I wish I'd never bought my car here.
12/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
NORFOLK, VA
David B|2007 Chevrolet Silverado
Confirmed Service Customer
12/10/2025
I scheduled an appointment for my 2007 silverado 2500 HD for a oil change, installation of an eng oil pan, state sefety inspection and trouble shooting lack of a right turn/stop light electrical connection at the OEM trailer conection. The appontment was for 3 Dec, 0730. I actully arrived earlier than the 0730. The truck was processed in. I called once mid Thursday for a update. No update received and no change on the progress seen on the online Priority on line progress app. On Friday, 5 dec I arrived arould 1100 AM expecting the vehicle to be near or all requested services complete. Instead, I received vauge responses regarding status. It became obvious the vehicle was just receiving attention on a Friday afternoon. For the state state safety inspection it was clear It had not been performed despite having been at Priorty since 3 Dec. I was informed by the safety inspector my LED daylight lights and front turn signals were insufficiently bright and the truck had failed. Those LED bulbs had passed two previous safety inspections by Priority.
12/15/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
CHESAPEAKE, VA
Cecily F|2020 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
It was an absolute suprise to see Kim at the express service building. It was even better to know she has been promoted. I know she will bring her stellar expertise to this building. There were 4 patrons before myself and the appointment went by without a hitch. Even when I left my key, Kim came to the car giving a thoughtful reminder that I laughter need them. Again, excellent choice, and I look forward to making more appointments in that building. In the past I was absolutely leery.
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CHESAPEAKE, VA
William G|2016 Chevrolet Tahoe
Confirmed Service Customer
12/9/2025
The advisor that assisted me was great. Her explanation of things and dedication was five star...
12/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
NEWPORT NEWS, VA
John T|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
12/10/2025
Your phone system sucks!!! I won't buy another car from you until you fix your phone process
12/16/2025
Our team has acknowledged this review.
CHESAPEAKE, VA
Paul B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/11/2025
I dropped my truck off the night prior to the morning appointment for an oil change and state inspection. We put my wife’s cell number in big font on the envelope and a note to contact her as I was going to be out to sea with the Navy. My wife didn’t receive any call, even after she call and let two messages with our service advisor. When I got back in port the next day, I called and was informed the truck failed inspection due to a screw in the front passenger tire. I asked them to fail the truck since I had just purchased the tires at Sam’s Club and it would be fixed for free. When my wife arrived to pick up the truck, it had an updated inspection sticker and no evidence of a screw in the front passenger tire. We will be going elsewhere and pay for future state inspections as this is the second time we have had issues with Priority claiming something is wrong with the truck and fails inspection. The first time they said it needed new brakes front and rear. We took it to another inspection station and they said the breaks were good and it passed the inspection.
12/12/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VA BEACH, VA
Lamont H|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
12/12/2025
The girls took care of me. Thank you
12/13/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
PORTSMOUTH, VA
Cornelious J|2018 Chevrolet Equinox
Confirmed Service Customer
12/12/2025
Good service
12/13/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
VIRGINIA BCH, VA
David W|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/13/2025
I scheduled my 2500 HD diesel for a fuel system service and check engine light diagnostic. I was told I would have to leave it for a few days. I dropped it off on the appointed time November 25 at 9:00am. I called to check on vehicle multiple times on November 28th and left a text message with Robert Morales. Never received a call back or texted. Called back multiple times on Dec 1 and still received not return calls. I left a message with the Service manager mid day on Dec1 and still no return message. I tried again on Dec 2 to reach out for status and still no return calls from Robert or service manager. I had to drive to the dealership on Dec 3 and stand in line for 20 min. In order to speak to Robert Morales about status of my truck. He informed me that the truck shop was short handed and i was scheduled to go into the shop either Wed Dec 3 late afternoon or Thursday Dec 4. This was more than a week after I dropped it off. The App that provides customers with vehicle status through out the service never moved beyond Arrival complete. So I called on Thursday afternoon and again left messages with Robert and Wes the service manager with no return calls. Friday Dec 5 Still no return calls so I called back and left messages with service advisor, Service manager and requested GM of the Dealership to return may calls. At about 1 pm Robert Morales called me to inform me that they had just diagnosed the check engine light and they had to order the part and it would be Tuesday Dec 9 before the part would be in. I thanked him and requested a loner car since he told me the could not give me a loner until they diagnosed the issue to ensure it was warranty work. He told me to give him 1 hour and he would check an call me back. Never called me back Late afternoon I called to see if a loner was authorized leaving him a message. No return calls so by now you can see this pattern of pro customer service that prevailed throughout including leadership. I called on December 8th once again to check on a loner and to find out why no the tracking app still showed car was still in Arrival Complete stage. I left messages with service with Robert, Wes, and requested to talk with the GM of the dealership. I was put through and had to leave a message. none of the three returned my call. I drove back to the Dealership on Tuesday Dec. 9 stood in line for 30 min. To speak to Robert Morales and he Informed me that the part for my truck had arrived and the had it in the shop. It should be ready by mid afternoon. I asked him if I could talk to Wes (the service manager) he said let me check. He walked over to Wes’s office closed the door for 5 min and returned to tell me I would have to wait 40 min because Wes had a meeting to attend. I went into the dealership requested a discussion with the GM and was told to leave my number and he would return my call. Never happened(SMH). Someone from Service named Andria finally called me Mid day Dec 9 and apologized and provided me with her direct number and told me if Robert had not called me by Mid afternoon to call her. at 3PM i had to call her to check status and She told me she would check on status and return my call. About 3:30 Pm Robert called me to inform me My truck was ready. As I write this review I still have not talked to the GM as requested. Customer service starts at the top. An as you read this review you can see it is lacking top to bottom. I have bought about 6 vehicles from this dealership. Probably will not be a 7th.
12/16/2025
Our team has acknowledged this review.
CHESAPEAKE, VA
Al B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/12/2025
Took longer than expected and I didn't get the service I requested
12/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHESAPEAKE, VA
Tony E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/12/2025
Came in for my complimentary oil change and a factory recall, everything went well
12/13/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
FRANKLIN, VA
Janice J|2018 Chevrolet Traverse
Confirmed Service Customer
12/13/2025
My 2018 Chevy Traverse HC was taken into service on 12/7/2025 for a 12/8/2025 scheduled appointment. The problem documented by myself was specific and the mechanic missed it. I was sent an update report that my vehicle was ready for pickup on Tuesday 12/9 and i got there on Wednesday 12/10 to pick it up, to find out that the mechanic checked my rear view mirror, when I stated for him to check my CAMERA on my rear view mirror because it was not working. . My vehicle had to be held again for diagnostic and a new ticket was generated. I was called Wednesday evening by my service writer, Kristen to find out that they would try to have it ready by Friday but he could not promise anything. I informed him that I had an event on the weekend of the 14th and he again said he would try but no promises. I said ok and waited for a call on Thursday (no call). On Friday evening around 4:15 I received a text stating my vehicle would not be ready until Monday the 15th. I texted back and asked Kristen to please call me. I tried calling twice and no answer. The requested return call NEVER happened and i needed some things out of my car for my event. This is poor communication and I have been nothing but patient with Priority Chevrolet ever since Cindy Harrell was my service advisor. I have sent 5 family members to this dealership to purchase vehicles but I will NEVER recommend anyone else. If I had not purchased the extended warranty, I would not ever return to this dealership.
12/16/2025
Our team has acknowledged this review.
PORTSMOUTH, VA
Yvonne S|2019 Chevrolet Traverse
Confirmed Service Customer
12/14/2025
Efficient checking, coffee good, but no snacks like it used to be.
12/15/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MOYOCK, NC
David C|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/17/2025
Everything was great from dealing with GM and Sales and Finance
Paul Schwab
12/18/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Priority Chevrolet Greenbrier and we hope to see you again soon!
CHESAPEAKE, VA
Robert S|2015 Chevrolet Malibu
Confirmed Service Customer
12/17/2025
I am happy to get my car back. It took longer than I thought it would. I think you should have better communication with the customer when you have to order parts and it takes longer than you thougt it would .Just give them a heads up when this happens so they don't have to come down to the dealership to find out about their car.
12/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VIRGINIA BCH, VA
Tammie B|2024 Chevrolet Tahoe
Confirmed Service Customer
12/17/2025
⸻ I am extremely dissatisfied with the customer service I received from this location, both prior to and during my recent visit. When I initially called to schedule my appointment, I specifically requested pricing or an estimate for the services I would be receiving. No one ever returned my call with that information. I also asked whether my assigned service technician would be present, and I was told that he would not be there. However, when I arrived at the dealership, I saw that same service technician come in to assist another customer, yet I was never acknowledged or asked if I needed help. This experience is consistent with the poor service I have received from this location since purchasing my 2024 Chevy Tahoe. I genuinely regret purchasing my vehicle from Priority Chevrolet. I was also advised by a supervisor that I needed to be “professional.” I strongly disagree with that statement. Professionalism should come from your staff, not the customer. I remained professional by walking away from a rude interaction instead of escalating the situation, which I believe demonstrates professionalism on my part. Additionally, during a prior service visit, I fulfilled my responsibilities as the customer, but your location failed to do its part. Despite that, I was still expected to pay for a mistake that was not mine. That is unacceptable and unfair. Because of these repeated issues, I have lost confidence in this dealership. I regret doing business with Priority Chevrolet, and I can confidently say that I will not purchase anything from this location in the future. At this point, I am strongly considering trading in my vehicle and taking my business elsewhere.
12/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
NORFOLK, VA
Jack G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/22/2025
Oil change took 4 hrs, terrible
12/23/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
BUXTON, NC
Christopher A|2021 Chevrolet Blazer
Confirmed Service Customer
12/22/2025
I came in for an Enissions Recall for my Blazer, and my service provider Kendall was more than helpful keeping me updated. Took a while for my vehicle to be finished because a part was ordered, but finished in great time.
12/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Gary W|2007 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
Maya was excellent in managing the servicing of my 2007 Tahoe. She was professional and efficient during the check-in, check-out, and throughout the entire process. Maya provided accurate updates and ensured the vehicle was completed within the estimated timeframe.
12/25/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CHESAPEAKE, VA
Heather T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/14/2025
Zach was great to work with, not pushy and he listened to what I wanted
Zachary Woods
12/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
NORFOLK, VA
James H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/16/2025
Nice people, pretty quick service. The express service is nice. The old way of going through the service center took entirely too long. (oil change only would take two-three hours).
12/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
NORFOLK, VA
Leslie O|2026 Chevrolet Trax
Confirmed Sales Customer
12/17/2025
The salesman worked tirelessly to get me into the Trax. He was very thorough with details, features and everything. He is very professional and extremely a valuable member of the team.
John Wyatt
12/18/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Priority Chevrolet Greenbrier! We sincerely value your business and look forward to your next visit. Take care!
YORKTOWN, VA
Michael P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
I did a night drop on Thursday 12-18-25 for my scheduled 12-19-25 oil change and state inspection. I had to call around 4pm on Friday to get the status of my Silverado. I was informed that it was not ready. I was told that it would be ready on Saturday and was number 2 to be serviced. It was not done till after 12pm. The inconvenience of not having a car for 2 days was unnecessary. Why do you have appointments if you can't get the work done in a timely manner. At least let your customers know that the work needs to be delayed and move the appointment.
12/23/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BCH, VA
Garrett W|2025 Chevrolet Traverse
Confirmed Service Customer
12/22/2025
Cery disappointing service department
12/23/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHESAPEAKE, VA
Kenneth H|2015 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
I had to actually drive in to get a appointment because I couldn’t get in touch by phone and when I finally got the appointment it took not one not two but three days to get my vehicle back just for a oil change and brakes and then I fell as I was over charged I’m looking into maybe taking my truck else where!
12/25/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
VIRGINIA BERACH, VA
Tashara M|2021 Chevrolet Blazer
Confirmed Service Customer
12/24/2025
Would’ve gave 5 stars but this dealership had me upset for a week. Everyone I spoke with on the phone kept transferring me back and forth stating this dept don’t handle this situation. Went to the dealership and it was a foreign guy who just brushed me off and kept saying what time he supposed to get off work. He told me to call OnStar which was wrong I spent an hour on the phone with onstar and every dept kept transferring me back and forth. So went back to the dealership and finally got some help. Special shout out to KrisKris he had great customer service and made sure my issue with my car was taken care of . It was also a young guy not sure of his name but he attempted to help I’m pretty sure he’s the youngest guy in the service department so shout out to him as well for attempting to help.
12/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
John C|2021 Chevrolet Colorado
Confirmed Service Customer
12/24/2025
Everyone was polite. Just not sure why express service for oil change takes over two hours when I when I had the first appointment
12/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
NORFOLK, VA
Katrisa E|2018 Chevrolet Malibu
Confirmed Service Customer
12/25/2025
Service department didn’t repair my car first two times as paid for and requested. Service manager Will refused to speak with me as he was preparing for a meeting. I saw him packing up gift bags for holiday party. Told service rep to say he was in a meeting. Horrible experience. Believe ALL the google reviews.
12/30/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PORTSMOUTH, VA
Casten F|2025 Chevrolet Equinox
Confirmed Sales Customer
12/30/2025
We had a excellent experience with Priority Chevrolet in Chesapeake, Virginia. Our Sales consultant, James Mcphearson was extremely professional, knowledgeable about all the options to meet our needs and provided outstanding follow-up on our various questions. We also worked with Brandon Schneider, Finance Manager as we were trading in a vehicle and he was very helpful in providing the best programs available to us in our purchase/trade decisions. Overall, an very professional team of people and we were very pleased with the experience. John Farr
James McPhearson
12/31/2025
We truly appreciate this detailed and gracious review, John. It’s wonderful to hear that James and Brandon provided such professional, knowledgeable support and made the entire process a pleasure from start to finish.
MOUNT PLEASANT, SC
Robert G|2026 Chevrolet Silverado 1500
Confirmed Service Customer
12/29/2025
Excellent customer service!
12/30/2025
Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
CARROLLTON, VA
Olivia J|2018 Chevrolet Cruze
Confirmed Service Customer
12/29/2025
Appointment was at 12:30 I was home by 3pm
12/30/2025
Olivia Lee Jernigan, thanks again for taking the time to leave us this information about your recent visit. Until the next time we meet, take care!
SUFFOLK, VA
Joseph T|2026 Chevrolet Tahoe
Confirmed Service Customer
12/29/2025
The pick up process was a complete disaster. Hung up on multiple times trying to get help for my wife whose car was blocked in, she spent an hour at the dealership with no communication and finally got the car back when someone drove it around got out of the car and walked away. Not a “sorry about that” or anything. She was there at 5:20, online says you are open until 6. Nobody said it had to be picked up before 5. Have guaranteed no cars will be serviced or purchased from a Priority location.
12/30/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
MOYOCK, NC
Charlotte B|2019 GMC Terrain
Confirmed Service Customer
12/31/2025
Service went well everybody’s kind and polite. I thought the timing was a little longer than usual but I guess that is to be expected sometimes.
1/1/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MACHIPONGO, VA
Robert G|2017 Chevrolet Tahoe
Confirmed Service Customer
12/31/2025
All of the employees were very nice, but it seems crazy that I would go online to schedule an appointment time at 7:30 am and then wait in line for over 2 hours for an oil change. I am also disappointed that you no longer have a shuttle service. With the service it didn’t matter if the service took a while since I was at home doing things.
1/1/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHESAPEAKE, VA
Todd W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/31/2025
Did not get approval to do the work on the vehicle prior to doing it only approval was to drop the gas tank to find the problem
1/1/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHESAPEAKE, VA
Jett T|2025 Chevrolet Trax
Confirmed Service Customer
1/2/2026
Kris Kris and his customer service team is professional, responsive, and genuinely helpful. They listen carefully, resolve issues quickly, and maintain a positive attitude throughout. A great experience every time A++++++++
1/3/2026
Hello, thank you for your kind words and this wonderful review! Reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know!
NEWPORT NEWS, VA
Dionisius W|2024 Chevrolet Equinox EV
Confirmed Service Customer
1/2/2026
My Equinox was NOT in for service on 12/30!!!
1/3/2026
Thank you for letting us know. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
VIRGINIA BEACH, VA
Samantha P|2026 Chevrolet Traverse
Confirmed Sales Customer
1/5/2026
Working with Lamont was an absolute breeze, no pressure, just genuine help. He went above and beyond to find the exact vehicle I wanted within my budget. Super friendly, caring, and incredibly knowledgeable about all the features .. which was perfect since this car has so many cool ones!
LAMONT WILLIAMS
1/6/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
VIRGINIA BEACH, VA
Donald R|2024 Chevrolet Equinox
Confirmed Service Customer
1/5/2026
Great Service
1/6/2026
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ELIZABETH CITY, NC
Debra R|2023 Chevrolet Traverse
Confirmed Service Customer
1/6/2026
Courteous and friendly
1/7/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
VIRGINIA BCH, VA
Toniette P|2017 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
It sucked. I was ripped off. I will never take my vehicle to them ever again they literally lost a customer for life it has been nothing since chaos since I bought the vehicle in this last appointment took the cake Wes was rude and hung up on me. Car still isn't fixed
1/7/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
NORFOLK, VA
Randy M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/8/2026
Very good!
1/9/2026
Thank you for the very positive feedback. We’re glad everything went well and appreciate you taking a moment to share your experience.
KILL DEVIL HL, NC
Virgil H|2025 Chevrolet Suburban
Confirmed Service Customer
1/8/2026
progress was updated very nicely, easy to follow. Representative was very cordial and informative
1/9/2026
We’re grateful for your thoughtful feedback. It’s wonderful that our updates were easy to follow and that our representative was cordial and informative.
CHESAPEAKE, VA
Glendall W|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/1/2026
I had an 8:30 am appointment. They didn’t even start service on my truck until 11 am and finished at noon.
1/2/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
MOYOCK, NC
Wesley S|2023 Chevrolet Traverse
Confirmed Service Customer
1/2/2026
Brought my vehicle in to the service center after having bad experiences with a different dealership. The staff here was courteous and the service was completed in a very timely manner.
1/3/2026
Hi, we are so happy to read such a great review about Priority Chevrolet Greenbrier! Thanks again for taking the time to leave us this information about your recent visit. Take care!
CHESAPEAKE, VA
Peter R|2015 Chevrolet Traverse
Confirmed Service Customer
1/2/2026
Great experience 👍
1/3/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
CHESAPEAKE, VA
Shyrah M|2022 Chevrolet Equinox
Confirmed Service Customer
1/3/2026
The service was quick and staff answered all questions that I asked. Also everyone was very professional and respectful
1/4/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
NORFOLK, VA
Sheena A|2025 Chevrolet Trax
Confirmed Service Customer
1/12/2026
I have NEVER been treated with such unprofessionalism and rudeness customer service as I have today. I really thought when I purchased my car back in March 2025 that I was going to get great service since I had a great customer service experience when I purchased my vehicle. You would think when you give a car dealership $26,000 for a brand new car they would appreciate your business. Well that was not the case today. First off, when I went in for my oil change back in Sept, I inquired about some warranty info on cosmetic damage because the plastic on my gear shift console started bubbling up during those ridiculous hot days we had. The Service guy took my information and said this was something that GM has to get back with about that info but I was also told that they would get back to me once they found out. Never heard back from them. So I figured when I go in and do my 15,000 maintenance check-up I’d leave the issue on my account when placing my appt, which was today. Was told by Izaiah in the Service area that they don’t deal with stuff like that. So I tried to call Eddie, since he sold me the car but didn’t get an answer, so I proceeded to call back to the Service desk and spoke with a female advisor and she told me to go speak with Kim and she should be able to help me. Well she could only look up so much information and told me I needed to speak to Robert Morales. Robert Morales told me that Kim was a manager and that he was not, so she had the authority to fulfill my request for warranty, and that I should go and tell her such. He did not bother to look up the vehicle in the system or speak directly with the manager, instead he directed me to deliver the message. To me this is unprofessional and bad customer service. At this point I was done trying to get help with this situation. All I wanted to know is if this defect was covered under warranty and it’s been 4 months since my first inquiry and I have yet to get an answer. Kim did give me the Directors name Tony Haynes and I would like to hear from him about this situation and how this will be handled. I can be reached via email at s.anderson3371@gmail.com. This needs to be addressed and I need to know if I’m covered under warranty.
1/14/2026
Our team has acknowledged this review.
PORTSMOUTH, VA
Rogelio S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/9/2026
Very easy all the way around...from scheduling the service to picking up my truck, I can't be more at ease with Priority!! Well maybe if they threw in the detailing service I never got at the time of purchase.
1/10/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NORFOLK, VA
Miguel R|2026 Chevrolet Silverado 1500
Confirmed Service Customer
1/9/2026
The service advisor was nice and professional but he was new. I went in for my first complimentary service and he didn’t really know what that was. I also asked for DEF and he thought I was referring to a differential oil change. Anyway, I didn’t really trust the service department after that first impression. My appointment was at 0900 in the morning and it wasn’t done until 15 minutes before they closed. I ended up picking my truck up the next day. Why make an appointment for a time if you won’t get to it till way later in the day? As far as the work that was done, it seems all good. Nothing is out of place or dirty.
1/9/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
KISSIMMEE, FL
Carl G|2023 Chevrolet Express Commercial Cutawa
Confirmed Service Customer
1/9/2026
Service sdvispr keeped me up to date on ststus of my vehicle as they were waiting on part that hsd to be ordered
1/9/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HAMPTON, VA
Danielle C|2025 Chevrolet Traverse
Confirmed Service Customer
1/14/2026
Kris was awesome and Jasper the technician was great and kept our car clean
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
CHESAPEAKE, VA
Noah L|2024 Chevrolet Colorado
Confirmed Service Customer
1/15/2026
I HAVE THE TRUCK ABOUT 2 YEARS THIS IS THE FRIST TIME THAT I HAVE BEEN TO THE DEALERSHIP AND WAS VERY GOODI HOPE IT GOES THIS WHY ALL THE TIMETHANKS TO KIMBERLY MEEK
1/16/2026
Thank you for your thoughtful and encouraging feedback. We’re glad your first visit after owning your truck went so well, and Kimberly helped make it a great experience. We truly appreciate your trust and look forward to many more smooth visits ahead.
CHESAPEAKE, VA
Scott S|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/16/2026
Did our research knew what we wanted and Dante understood and moved the process along. Best buying experience I've ever had
Dante Goodrich
1/17/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ELBERON, VA
Reginald G|2017 GMC Savana
Confirmed Service Customer
1/16/2026
It's good 👍
1/16/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
NORFOLK, VA
Daphne B|2014 Chevrolet Captiva Sport
Confirmed Service Customer
1/14/2026
I was very pleased with the service I received. Izaiah was very professional and courteous.
1/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
CHESAPEAKE, VA
Regina A|2013 Chevrolet Equinox
Confirmed Service Customer
1/14/2026
I love the express area of business has gone back to setting appointments. Initially, it felt like cows at a farm left out to pasture; It wasn't organized like the rest of the service area. There is order now, courtesy, and real customer service that have grown accustomed to at the Priority brand. Thank you.
1/16/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
CHESAPEAKE, VA
Reynaldo C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/18/2026
good service and decent turn around for maintenance
1/20/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Priority Chevrolet Greenbrier and we hope to see you again.
SUFFOLK, VA
Michael J|2020 GMC 1500 Sierra
Confirmed Service Customer
1/18/2026
Robert Morales is the best and he always takes excellent care of my Sierra.
1/20/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
VIRGINIA BCH, VA